Said they hadn’t received the notification of my booking so had to prove it with the confirmation email. A really unfriendly welcome. Having been emailed after I had booked to say to bring my own wine to the restaurant (they had no alcohol licence), they then tried to make me pay it and denied that I had been told there was no alcohol being served so I had to show him the email the hotel had sent to make myself believed, point out the large sign by the bar that said to BYO and the fact that the waitress had provided glasses. Made to feel like I was a liar and an inconvenience (even though I was the only one there!). A really uncomfortable experience. However the room itself was lovely, the food on the one occasion I ate there was great and with a little light, heating, atmosphere and music, it could have been lovely so maybe my experience was down to one individual. Had they behaved differently this could have been a very positive review.
Said they hadn’t received the notification of my booking so had to prove it with the confirmation email. A really unfriendly welcome. Having been emailed after I had booked to say to bring my own wine to the restaurant (they had no alcohol licence), they then tried to make me pay it and denied that I had been told there was no alcohol being served so I had to show him the email the hotel had sent to make myself believed, point out the large sign by the bar that said to BYO and the fact that the waitress had provided glasses. Made to feel like I was a liar and an inconvenience (even though I was the only one there!). A really uncomfortable experience. However the room itself was lovely, the food on the one occasion I ate there was great and with a little light, heating, atmosphere and music, it could have been lovely so maybe my experience was down to one individual. Had they behaved differently this could have been a very positive review.