Quality Inn near Mountain Creek

Clean room

What a complete and utter lack of customer service and accommodation by this property. First on this booking: Had to extend a friend who was staying Saturday night, Booked this room at 9am and got confirmation. My friend's reservation was to extend with the new one. Front desk locked him out after shift change. They could not find the reservation and deactivated his keys. He returned at 6pm in panic. The front desk manager Ken was accomodating and let him take a brief nap while he sorted out the confusion. Ken also gave him a new room as my friend had issues with the last room. Besides Ken the Front Desk team is rude and curt and ignorant. Had issues Friday and Saturday with another reservation. Family who owns property is great but their 2 staff members Friday morning and Saturday evening are incompetent and nasty.

The hotel was fine for one night, except the sound proofing between rooms is minimal. Also, the property could use an update! Staff was very nice though.

Great location for my needs.My room was never cleaned by housekeepers while there. I did not put a do not clean sign on door. Thought maybe short stage. Hotel was going through renovation s. Luckily I pretty neat and did not need anything. I did mention it to front desk and she apologized for the oversight. Yes, would probably stay here again. Louise at front desk was lovely and helpful.

Convenient location