Name: U Residence Hotel, Signature Collection by BW
Address: 181 Wakefield Street, Wellington Waterfront, Wellington, Wellington (and vicinity), New Zealand, Wellington, Greater Wellington, New Zealand
Rating: 8.45

Guest reviews

8.4

Very good

Based on 781 verified reviews

Who stays here?

Business

14%

Couple

55%

Family

17%

Group

6%

Solo

5%

What guests think

AI-generated summary based on recent guest reviews

At U Residence Hotel, Signature Collection by BW, travellers praise the central, walkable location near Te Papa and the waterfront, and appreciate the pet-friendly approach, though the largely contactless setup and access instructions can be confusing, especially after hours.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

4

Martin

15 Feb 2026

·

Stayed 2 nights

The main issue was the lack of communication to enable us to gain access to the accommodation. It was only received a couple of hours prior to arrival and only after we chased it. A number of emails were needed before we eventually got the info needed to access the property. Using the lockbox to obtain the key was also challenging.

4

Eric

12 Feb 2026

·

Stayed 3 nights

No staff present. Washer/dryer malfunctioned

2

Caryl

1 Feb 2026

·

Stayed 1 night

I tried to cancel the booking as a family member had a near fatal accident so I clearly didn’t stay at the hotel. Your refusing to cancel and refund means I will never book with Expedia again. You have no heart and no consideration.

10

Stephen

23 Jan 2026

·

Stayed 1 night

Great location and preface for dog friendly. Thank you

8

Colin

20 Dec 2025

·

Stayed 1 night

Accommodations met our needs during our stay. Amenities were perfect for anyone staying longer than one day.

181 Wakefield Street, Wellington Waterfront, Wellington, Wellington (and vicinity), New Zealand

Location

With a stay at U Residence Hotel, Signature Collection by BW, you'll be centrally located in Wellington, within a 10-minute drive of Interislander Ferry Terminal and Tākina Wellington Convention and Exhibition Centre. This family-friendly hotel is 0.1 mi (0.1 km) from Wellington Central Business District and 0.1 mi (0.1 km) from Circa Theatre.

Wellington Central Business District(0.1 Miles)

Tākina Wellington Convention and Exhibition Centre(0.1 Miles)

Circa Theatre(0.1 Miles)

Te Aro Pa(0.1 Miles)

Te Papa(0.1 Miles)

Michael Fowler Centre(0.2 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 22:00

Before 10:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Limited parking is available on-site. Guests must contact the property in advance to reserve a parking space. Nearby parking is available for a fee of approximately NZD 35 per night.

Continental breakfasts are available daily from 8:00 AM to 10:00 AM for a fee of approximately NZD 20 per person.

The property allows pets in specific rooms only, with a maximum fee of NZD 40 per pet, per night. Service animals are exempt from fees. Guests should contact the property directly to arrange for bringing pets.

Check-in is from 2:00 PM to 10:00 PM, and check-out is by 10:00 AM. Early or late check-in/check-out may be available for a fee, subject to availability. Guests should contact the property in advance to request this service.

The property is centrally located in Wellington, within a 10-minute drive of the Interislander Ferry Terminal and Tākina Wellington Convention and Exhibition Centre. It is just 0.1 km from Wellington Central Business District and Circa Theatre, and 0.2 km from Te Papa.

Up to 2 children aged 5 years and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

The property offers rollaway beds for a fee of NZD 35 per day, and guests should request this in advance. Specific information about cribs is not provided.

U Residence Hotel, Signature Collection by BW

Amenities

Property description

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