Holiday Inn & Suites San Antonio Northwest by IHG

I love it

👌

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Clean room, and nice staff

The staff, was preoccupied with their phones and conversations with other co-workers, I booked this hotel as they offered a free breakfast then while checking in the woman told me that since I booked with Hotels.com, I was not eligible for the breakfast and in fact had to pay for it. The hot tub that I asked where it was ( I was told it was outside -, which it was, but it was also broken and full of bugs and grime - which would have been nice to know before I made my way down there ready to soak my tired bones in my swimsuit). And the maids were knocking on my door even though I had a do not disturb sign on the door and well before the checkout time of 11:00. Overall a VERY POOR experience. Do yourself a favor and don't book here. There are other and better options not to far away.