Trevelyan Hotel

Would have given 5 stars if not for poor television reception and poor Wi-Fi in room.

Booked by Expedia and their homeside is the elevator is working but now here

A nicely decorated room, with beautiful view out to sea. Breakfast freshly cooked to order. Staff friendly. Lack of a lift would deter those who struggle with stairs. The rooms are lovely but the corridors are narrow and the stairs steep, I was 56 stair-steps from the road. They can't solve those problems caused by the architectural features of the building but it would be beneficial to restore lift service

VERY GOOD VALUE. ( DESPITE 68 STEPS AND 4 FIRE DOORS TO 4TH FLOOR ROOM 69. ) BREAKFAST V.GOOD BUT BASIC.

I did not know the hotel was very limited to check-in times to 4pm only! This meant I was unable to leave my luggage until the room was ready. There is only WiFi accessible in the lobby area not where else in the hotel. The breakfast was fine. I was incorrectly charged twice when I arrived which I had to contact. The staff took my credit card and charged me for the stay, Hotels.com had also charged by card. I did not become aware of this until I got home, I am still awaiting for this to be refunded. Hotels.com blamed the staff at the hotel.

Great location on the promenade, very old property lift was broken, Mould smell in room. manageress was nice.

The hotel is ok but showing its age and the lift being out isn’t the best also tv in the room no bigger than a stamp and signal was rubbish also WiFi not the best

Lift not in use. Booked before we knew. Main reason we booked as both of us struggle with stairs. Booked through hotels .com. and they state lift not in use overnight. My fault as i didn't check on the hotel site. They did show lift out of action. Lesson learnt. Bathroom very small and dated. Room basic as expected, clean and had kettle etc. Breakfast was included. Juice,cereal, bacon etc. Very good. Asked for a slight change and it was no problem. Delia the lady was amazing. Nothing too much trouble. She moved us to a first floor room after explaining the problem with stairs. Bar not open. Shame as it would have been nice to have a nightcap and perhaps a chat with other guests. Overall a basic hotel. No frills. Service and staff very good.

No bar as advertised no WiFi in bedroom no tea or coffee in bedroom breakfast mediocre

This was a great price. It’s very old and historic, with skinny halls and crazy carpets everywhere. Like a fun maze! Some small things: fix the elevator, add an instruction card in the shower, add a small shelf in the shower.

Cheap, basic but clean. Limited breakfast but it was hot and tasty. Staff not the friendliest but ive seen far worse. Overall fine for a short, affordable stay.

Clean room, good breakfast, beach view.

This is old property and as such doesn't have all the facilities modern property has. Nevertheless everything was clean, if not a little compact, due to two additional beds in the room. Obviously no room for anywhere to sit comfortably. Ideal for the short break and value for money. Excellent simple but full English breakfast. Comfy beds.

The property was in a fine state of repair. The lady looking after it could not have been more helpful. It was warm and clean.

Great location on the promenade, very old property lift was broken, Mould smell in room. manageress was nice.

It's a very clean hotel, the ownership is very friendly and helpful. It is not a modern cookie cutter hotel or building. It is the Victorian era. It is not fancy in modern terms. The stairs are steep and narrow, they way they were done at the time it was built. I would like more lighting on them. Breakfasts were good and satisfying. I had plenty of hot water.

Very clean property, convenient, sea front, breakfast included

The place is dirty and the owner is only interested in getting your money. Tried to cancel after receiving an email saying the lift wasn’t working, got a definite NO. Explained that my 80 year old mother was going and she couldn’t make it upstairs due to illnesses, still a definite NO. I could cancel she said but I wouldn’t get any money back. Unable to book anywhere else due to lack of funds we went to the hotel to was told by an elderly woman that we would be in a room on the top floor, when I told her my mum couldn’t manage the stairs she said she was the same age and goes up and down the stairs about 20 times a day so asked to speak with the owner. After numerous excuses and being told that the owner is a feisty one and won’t put up with any fuss she came 3 hours after we got there bounding in shouting that we paid for the top floor room. She eventually after talking with Expedia she changed our room to a first floor room and that she was only letting us stay because of my mother. The room was dirty and there was water marks on the curtains, I have taken loads of pictures to prove what I’m saying is true. I had to help my mother up the main flight of stairs, easier said than done and took 10 minutes each time then up 4 stairs with no rail to hold onto then there was a 45 degree slope upwards to the room. The owner wouldn’t even look at me throughout our stay. Whether she thought that I was just trying it on by asking for a refund she was determined not to give in.

Stayed for 3 days and had to use same one towel the whole time....had to ask for a toilet roll.....place is very very dated....and the receptionist/cleaner needs to learn to be more polite to her guests !

The Trevelyan hotel met my needs 100%. Clean comfortable, fantastic full English breakfast.

Cheap, basic but clean. Limited breakfast but it was hot and tasty. Staff not the friendliest but ive seen far worse. Overall fine for a short, affordable stay.

Would have given 5 stars if not for poor television reception and poor Wi-Fi in room.

A nicely decorated room, with beautiful view out to sea. Breakfast freshly cooked to order. Staff friendly. Lack of a lift would deter those who struggle with stairs. The rooms are lovely but the corridors are narrow and the stairs steep, I was 56 stair-steps from the road. They can't solve those problems caused by the architectural features of the building but it would be beneficial to restore lift service

This is old property and as such doesn't have all the facilities modern property has. Nevertheless everything was clean, if not a little compact, due to two additional beds in the room. Obviously no room for anywhere to sit comfortably. Ideal for the short break and value for money. Excellent simple but full English breakfast. Comfy beds.

beautiful coastal views

Friendly welcoming hosts. Seaview room with comfortable bed. Regular bus service nearby.

The hotel is ok but showing its age and the lift being out isn’t the best also tv in the room no bigger than a stamp and signal was rubbish also WiFi not the best

Good stay at this location, very handy for trams and buses - good view from our room across the bay.

Hotel was accommodating for late ferry arrival. Was fair enough for 3* Tesco vouchers used Good Towels and shower, adequate breakfast, no bar, no tea/coffee in the room, poor TV. Good to see it in operation where many close by have shut Trip was for Manx

Room was basic but that's what I'd paid for; view of the sea was fantastic. Breakfast was very good and cooked freshly although time window for breakfast was very narrow being between 8.30 and 9.00 although there did seem to be a little flexibility. The person serving was very friendly and accommodating. Bus stops close by so easy to get around although could walk to amenities.

The hotel was perfectly fine for what I expected. It is a bit basic but I didn't expect anything else. A big thank you has to go to the lovely lady who was looking after us at breakfast. She was so incredibly friendly and provided great service.

I opted for a single room with shared bathroom, which worked for me. The bathroom was up a flight of stairs so won't suit everyone. The staff team are great and look after you very well, and the breakfast was good and freshly cooked. All in all it was a good experience staying here

We enjoyed our week"s stay at Trevelyan. We stayed in a basic double room, which was good for us. The daily breakfast was great - full English breakfast or scrambled eggs on toast, with tea/coffee, toast and jam and assorted cereals - perfect. The staff were very attentive during breakfast. For us, Trevelyan was perfectly situated between the Electric Railway and central Douglas just half a mile away. Would recommend.

I did not know the hotel was very limited to check-in times to 4pm only! This meant I was unable to leave my luggage until the room was ready. There is only WiFi accessible in the lobby area not where else in the hotel. The breakfast was fine. I was incorrectly charged twice when I arrived which I had to contact. The staff took my credit card and charged me for the stay, Hotels.com had also charged by card. I did not become aware of this until I got home, I am still awaiting for this to be refunded. Hotels.com blamed the staff at the hotel.

We stayed 3 nights at this lovely family run hotel. The beds were all super comfy , the breakfast perfect size avoiding any waste and also very tasty, they even reserved a table for the 3 of us each morning which was amazing. A few bits to improve to have someone always checking for arriving guests . We were lucky as we were served nearly as soon as we arrived but I checked some guests in the following days that waited over 1 hr to be checkin in. This is definitely something that needs to be improved, also taxi services are scarce so for someone with not a local phone having to make calls to several taxi supplier on their own phone can be expensive . My feedback is the the hotel needs to fixed the recepción phone or offset to call taxi for customers . Apart from that all great this is why I give 4 start instead or 5

The property is on the promenade and a very good location , the owners of the property are very helpful and friendly very good hot breakfast and cereals ,

Staff are aggressive don't answer requests they are very discriminatory towards people with limited mobility and put me on second floor and next day I was accused of 'being one of those people' had to check out literally next morning due to this and abuse from them, the owner is a crook he is refusing a refund dispite this from his useless staff.

Nice enough hotel but communication appalling. I contacted the hotel after booking to ask them whether or not it was possible to adapt the breakfast (which is included in the price) to suit a vegan diet. No one ever responded and when I signed it at reception this had somehow been transcribed as 'gluten free'. I also messaged regarding the fact that we wouldn't arrive on the island til 22.00 due to the ferry times and enquired how I could get my room key. No response. Then ferry told me they would be 1hr late - so I would arrive after reception closed. I tried to contact them in advance on the day so they would be aware and gained assurance someone would be there to let us in. Unfortunately, when we turned up there was no one answering the door. There was a code I could have used, had anyone given it to me. There was no key for me, even though the other guest who was left waiting on the doorstep with me had a key ready in an envelope. The man who answered the door made it clear that I was at fault for arriving so late. I accept that I arrived 15 minutes after check in closed. However, I did advise them as far in advance as possible and was told that this would be ok. No apology was made (I did apologise for our lateness, which was outside my control) and I feel that the stress caused to myself, my son and to the adults on site on that evening could have potentially been avoided with better communication between the hotel and their booked customers.

Room was basic but that's what I'd paid for; view of the sea was fantastic. Breakfast was very good and cooked freshly although time window for breakfast was very narrow being between 8.30 and 9.00 although there did seem to be a little flexibility. The person serving was very friendly and accommodating. Bus stops close by so easy to get around although could walk to amenities.

Terrible experience. No one picked up my calls 24 hrs before check-in. When I arrived, the lift wasn’t working at all (not just “sometimes” like they claimed), and I waited nearly 2 hours at reception with no staff in sight. Breakfast was supposed to be until 9 AM, but they cleared everything early everyday up until 3 days of my stay — looked more like cost-cutting than hospitality. Worst of all, a staff member agreed to let me check out at 11 on my last stay at the hotel, but a rude woman (maybe the owner?) barged in, cursed at me, got in my face and threw my luggage out. I felt completely bullied and humiliated. No guest should ever be treated like this. This place was a huge mistake — avoid this nightmare of a hotel at all costs. Never again.

Excellent, personal service and great sea front location.

We enjoyed our week"s stay at Trevelyan. We stayed in a basic double room, which was good for us. The daily breakfast was great - full English breakfast or scrambled eggs on toast, with tea/coffee, toast and jam and assorted cereals - perfect. The staff were very attentive during breakfast. For us, Trevelyan was perfectly situated between the Electric Railway and central Douglas just half a mile away. Would recommend.

The property is on the promenade and a very good location , the owners of the property are very helpful and friendly very good hot breakfast and cereals ,

Very clean property, convenient, sea front, breakfast included

Friendly welcoming hosts. Seaview room with comfortable bed. Regular bus service nearby.

It was great being central for everything.

Location brilliant especially for Busses property a bit tired but plenty of character

A very pleasant stay. A great option for a budget hotel. The room was small but well laid out with everything I needed. Staff were friendly and helpful, especially at breakfast. Breakfast was good - a pleasant full English with cereals, juice, and a good jug of coffee. Good seafront location and convenient for the electric railway and some nearby bars and restaurants. An enjoyable 25 min walk along the seafront to the town centre, and there were also buses. Good value for money.

Good stay at this location, very handy for trams and buses - good view from our room across the bay.

Room was basic but that's what I'd paid for; view of the sea was fantastic. Breakfast was very good and cooked freshly although time window for breakfast was very narrow being between 8.30 and 9.00 although there did seem to be a little flexibility. The person serving was very friendly and accommodating. Bus stops close by so easy to get around although could walk to amenities.

We enjoyed our week"s stay at Trevelyan. We stayed in a basic double room, which was good for us. The daily breakfast was great - full English breakfast or scrambled eggs on toast, with tea/coffee, toast and jam and assorted cereals - perfect. The staff were very attentive during breakfast. For us, Trevelyan was perfectly situated between the Electric Railway and central Douglas just half a mile away. Would recommend.

A nicely decorated room, with beautiful view out to sea. Breakfast freshly cooked to order. Staff friendly. Lack of a lift would deter those who struggle with stairs. The rooms are lovely but the corridors are narrow and the stairs steep, I was 56 stair-steps from the road. They can't solve those problems caused by the architectural features of the building but it would be beneficial to restore lift service

This is old property and as such doesn't have all the facilities modern property has. Nevertheless everything was clean, if not a little compact, due to two additional beds in the room. Obviously no room for anywhere to sit comfortably. Ideal for the short break and value for money. Excellent simple but full English breakfast. Comfy beds.

No bar as advertised no WiFi in bedroom no tea or coffee in bedroom breakfast mediocre

Nice enough hotel but communication appalling. I contacted the hotel after booking to ask them whether or not it was possible to adapt the breakfast (which is included in the price) to suit a vegan diet. No one ever responded and when I signed it at reception this had somehow been transcribed as 'gluten free'. I also messaged regarding the fact that we wouldn't arrive on the island til 22.00 due to the ferry times and enquired how I could get my room key. No response. Then ferry told me they would be 1hr late - so I would arrive after reception closed. I tried to contact them in advance on the day so they would be aware and gained assurance someone would be there to let us in. Unfortunately, when we turned up there was no one answering the door. There was a code I could have used, had anyone given it to me. There was no key for me, even though the other guest who was left waiting on the doorstep with me had a key ready in an envelope. The man who answered the door made it clear that I was at fault for arriving so late. I accept that I arrived 15 minutes after check in closed. However, I did advise them as far in advance as possible and was told that this would be ok. No apology was made (I did apologise for our lateness, which was outside my control) and I feel that the stress caused to myself, my son and to the adults on site on that evening could have potentially been avoided with better communication between the hotel and their booked customers.

A very pleasant stay. A great option for a budget hotel. The room was small but well laid out with everything I needed. Staff were friendly and helpful, especially at breakfast. Breakfast was good - a pleasant full English with cereals, juice, and a good jug of coffee. Good seafront location and convenient for the electric railway and some nearby bars and restaurants. An enjoyable 25 min walk along the seafront to the town centre, and there were also buses. Good value for money.

The Trevelyan hotel met my needs 100%. Clean comfortable, fantastic full English breakfast.

Breakfast could be a bit bigger but it’s just a room and a shared shower and toilet Staff are nice

Room was basic but that's what I'd paid for; view of the sea was fantastic. Breakfast was very good and cooked freshly although time window for breakfast was very narrow being between 8.30 and 9.00 although there did seem to be a little flexibility. The person serving was very friendly and accommodating. Bus stops close by so easy to get around although could walk to amenities.

Terrible experience. No one picked up my calls 24 hrs before check-in. When I arrived, the lift wasn’t working at all (not just “sometimes” like they claimed), and I waited nearly 2 hours at reception with no staff in sight. Breakfast was supposed to be until 9 AM, but they cleared everything early everyday up until 3 days of my stay — looked more like cost-cutting than hospitality. Worst of all, a staff member agreed to let me check out at 11 on my last stay at the hotel, but a rude woman (maybe the owner?) barged in, cursed at me, got in my face and threw my luggage out. I felt completely bullied and humiliated. No guest should ever be treated like this. This place was a huge mistake — avoid this nightmare of a hotel at all costs. Never again.