Don't fall for the reviews and avoid this place like the plague. My stay here was a nightmare and I'm flabbergasted as to how this hotel got all of its stars. It's important to note that there are two properties across the street from each other. I was originally placed in "Maison Albert", which is an old, dark, and dingy converted apartment building. I don't have the words to describe how terrible it was. Parts of my room felt like an abandoned hostel, and everything was so old, dusty, and even covered in cobwebs. More importantly, the inside temperature of my room was 28C/82F, and I quickly found out that the thermostat didn't work -- the front desk confirmed that the building centrally controls the temperature; "sorry, it is normal because your room is on the top floor". I was then offered the handicap room as the only available switch -- on the bottom floor but right behind the check-in counter and guaranteed to be noisy. I was considering it but then I noticed that the bed was completely broken and slanted at about 30 degrees. After about 2 hours or arguing and calling Hotels.com for help (between the local hours of midnight and 2am), I was then offered one more room on the 2nd floor. I was told it is out of service but that I could take it if I wished. I took it because it was manageable in terms of temperature and had a solid bed, not understanding why it was out of service. 4 hours later at 7am, construction began in the unit next door with hammering and drilling.
Don't fall for the reviews and avoid this place like the plague. My stay here was a nightmare and I'm flabbergasted as to how this hotel got all of its stars. It's important to note that there are two properties across the street from each other. I was originally placed in "Maison Albert", which is an old, dark, and dingy converted apartment building. I don't have the words to describe how terrible it was. Parts of my room felt like an abandoned hostel, and everything was so old, dusty, and even covered in cobwebs. More importantly, the inside temperature of my room was 28C/82F, and I quickly found out that the thermostat didn't work -- the front desk confirmed that the building centrally controls the temperature; "sorry, it is normal because your room is on the top floor". I was then offered the handicap room as the only available switch -- on the bottom floor but right behind the check-in counter and guaranteed to be noisy. I was considering it but then I noticed that the bed was completely broken and slanted at about 30 degrees. After about 2 hours or arguing and calling Hotels.com for help (between the local hours of midnight and 2am), I was then offered one more room on the 2nd floor. I was told it is out of service but that I could take it if I wished. I took it because it was manageable in terms of temperature and had a solid bed, not understanding why it was out of service. 4 hours later at 7am, construction began in the unit next door with hammering and drilling.