Casa Caracol

Infant under 1 year old. Stay for free if using existing bedding. Baby cot/crib may be requested directly from the property.Guests 1 years and older are considered as adults. Must use an extra bed which will incur an additional charge.

Las reservas para 5 o más personas están sujetas a suplementos y condiciones especiales.El Caracol tiene 3 ubicaciones. Consta del edificio principal Casa Caracol, el edificio anexo cerca de la Casa Piratas y el apartamento Casa Mina.Los menores de 18 años no pueden alojarse en el establecimiento a menos que vayan acompañados por sus padres o por una persona autorizada.Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos.Informa a con antelación de tu hora prevista de llegada. Para ello, puedes utilizar el apartado de peticiones especiales al hacer la reserva o ponerte en contacto directamente con el alojamiento. Los datos de contacto aparecen en la confirmación de la reserva.

Casa Caracol reception is open from 9:00 to 23:00 every day. We will pre-authorise your card before arrival. In the case of an invalid credit card and failure to provide us with new credit card details by email, we keep the right to cancel your booking. UST LET US KNOW. For most of the year we have a flexible cancellation policy, just let us know 48 hours before your arrival date and we can cancel your reservation and refund any advanced payments. FROM 1st JUNE to 30 SEPTEMBER due to high demand the cancellation window is 4 days before your arrival. So please let us know in advance if your plans change. *SEMANA SANTA RESERVATIONS. Cancellation policy for Semana Santa. We do not charge for cancellations up to 2 weeks before your arrival date. *Group Bookings, and Reservations over €500. For bookings of 10 people or more you need to contact us directly by phone or email. WE DO NOT ACCEPT STAG PARTIES IF YOU ARE ON A STAG PARTY AND DO NOT TELL US WE RESERVE THE RIGHT TO DENY ADMISSION. For groups of 10 or more and bookings upwards of €500 we reserve the right to charge 50% upon booking. *Invalid cards. If your card is invalid or we are not able to charge 50% we will contact you. If we are unable to resolve the problem we reserve the right to cancel the booking. Group Cancellations. We issue refunds of groups of 10 or more up to TWO weeks before the arrival date. *AGE RESTRICTIONS We have no upper age limit, we welcome young hearted people of all ages. Please be aware that we have no lifts in Caracol or Pirates. Our private rooms in Caracol have mezzanine beds with stairs. Our Roof Top Double and Roof Top Apartment are located on the roof top and as such require climbing stairs. WE DO NOT ACCEPT MINORS WITHOUT PARENTS OF GUARDIANS. Parents or guardians traveling with minors are welcome in private rooms. We do not accept minors in dormitory rooms unless you book the whole room for your group. *For longer stays: we need to enter in to the room every 4 days in order to clean and check everything is fine and maintain the standard. Group Cancellations. We issue refunds of groups of 10 or more up to TWO weeks before the arrival date. AGE RESTRICTIONS We have no upper age limit, we welcome young hearted people of all ages. Please be aware that we have no lifts in Caracol or Pirates. Our private rooms in Caracol have mezzanine beds with stairs. Our Roof Top Double and Roof Top Apartment are located on the roof top and as such require climbing stairs. Minors. WE DO NOT ACCEPT MINORS WITHOUT PARENTS OF GUARDIANS. Parents or guardians traveling with minors are welcome in private rooms. We do not accept minors in dormitory rooms unless you book the whole room for your group. For longer stays: we need to enter in to the room every 4 days in order to clean and check everything is fine and maintain the standard