Name: El Tucano Resort & Thermal Spa
Address: Aguas Zarcas, La Palmera, Alajuela (province), CR
Price range: 106 $US–132 $US per night
Rating: 6.4

Ce qu'en disent des voyageurs

Au El Tucano Resort & Thermal Spa, les clients louent le cadre pittoresque, les piscines thermales et le personnel accueillant, tout en notant des bâtiments vieillissants, un entretien et une propreté incohérents, des nuisances sonores occasionnelles et des inconvénients dans les chambres comme une climatisation limitée, un Wi‑Fi médiocre et une eau chaude peu fiable.

Les piscines thermales, les espaces de vapeur et de sauna, les sources fluviales et les sentiers sur place sont remarquables, bien que des fermetures occasionnelles des piscines ou des problèmes de température soient signalés. Le petit-déjeuner et certains repas sont appréciés, mais la qualité et le rapport qualité-prix de la nourriture varient. L'affluence des visiteurs journaliers peut réduire l'exclusivité des piscines, tandis que l'emplacement isolé convient aux voyageurs en quête de tranquillité. Attendez-vous à une retraite rustique en pleine nature avec des eaux thermales exceptionnelles, mais des chambres et un entretien inégaux.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les piscines thermales, les espaces de vapeur et de sauna, ainsi que l'accès aux sources fluviales et aux sentiers de forêt sont des atouts. Les clients notent également des installations vieillissantes avec des problèmes d'entretien, des fermetures occasionnelles des piscines ou des problèmes de température, et l'affluence des visiteurs journaliers qui rendent le lieu animé.

Avis de voyageur à ce sujet

6

Brian

2 mars 2024

·

A séjourné 3 nuits

Our first room had no hot water, they said it would be fixed and said it was. Still didn't work. No hot water flow from sink, shower had none. Safe couldn't be locked( they had no key). Moved us to another room. Hot water was very very little flow. My sister had another room. Very little hot water flow. Restaurant is very nice, mini golf is fun. 4 pools, several bars. 2 hot tubs. Pools are various temperatures, which was nice. Air conditioner worked fine. The management is proactively upgrading & repairing the property. Can't recommend this proof, mosly because not much to do around the area, and the hot water.

10

Gustavo

28 juil. 2025

·

A séjourné 2 nuits

Be aware they have rooms without AC, they gave us a fan only room. We were supposed to get a Junior suite and it was nothing like the picture. Not enough towels for the three guests, small beds, close to the reception so the noise early in the morning was not fun at all. Property is nice, cold water pool was been clean so we couldn’t use it for day and a half. Good food, decent drinks prices.

10

Daniel

11 janv. 2023

·

A séjourné 19 363 nuits

Loved the property and staff, need to work on facilities since looked

8

MAXWELL

3 juin 2024

·

A séjourné 2 nuits

Beautiful property, with some wonderful hot springs. Be sure to check them out along the river not only the manmade pools. Rooms were nice but ours was a bit dated and loud as we were close to the pools and restraunt. Food in the restraunt wasnt the best but was cheap. Great restraunts a few minutes down the road worth driving too.

8

Kathi

2 févr. 2025

·

A séjourné 1 nuit

I loved the large thermal water pool, and my husband loved the steam room, warm pool and cool pool. We also liked being in an environment with the majority of people being Costaricense, as we weren't interested in an exclusive tourist resort.

6

D

9 févr. 2026

·

A séjourné 1 nuit

Just a heads up. All locals. Pool area in disrepair. Does not look as good as the pictures. People are great. They are quick to respond to requests. People at the desk awesome.

10

Antonio

23 janv. 2023

·

A séjourné 2 nuits

Muy natural, y buen servicio, Falta seguridad, y vigilancia en las picinas para regular el comportamiento de los huespedes

8

Carolina

6 févr. 2023

·

A séjourné 1 nuit

Un poco incomodo el acceso para una persona mayor. La habitación amplia sin embargo le falta mantenimiento. La comida muy buena. Disponible el pase del día por lo que el área del piscinas es literalmente un balneario lo que siento quita exclusividad a los huéspedes.

10

Jaishiri

2 janv. 2025

·

A séjourné 3 nuits

Our family of 5 had a great stay! Staff was very friendly, breakfast included was delicious and fresh, and the location and setting is stunning! The hot-spring pool is open 24 hours and the property has multiple pools, a sauna and a beautiful hike through the gorgeous grounds with a waterfall. We thoroughly enjoyed our stay.

6

Daniel

22 avr. 2024

·

A séjourné 1 nuit

Old hotel more like 3 starts. Beautiful hot springs. Price was ok.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

La propreté est incohérente : plusieurs commentaires font état de salles de bains moisis ou sales et d'appareils d'époque humides, avec des parasites occasionnels signalés. Quelques clients ont trouvé les lieux propres.

Avis de voyageur à ce sujet

10

Pratik

30 déc. 2025

·

A séjourné 2 nuits

Its a family friendly hotel. Hot sprinds are nice. Breakfast was also good. Hotel building is bit old and washrooms were average cleaned. Only 2 towels were left initially. No comforter in the room. Front staff was nice and they gave them to us.

2

Anna

18 avr. 2025

·

A séjourné 3 nuits

Poorly kept, mold was on our walls as there is no a/c and it’s very humid and wet area. Before arriving we called to see if they recommended anyone for taxi service they gave us a number call we waited 40 min at the airport for him he never showed we ended up finding one at the airport then upon arriving to the hotel checkin they said the taxi service we needed to pay 100$ cause he did show up we went back and forth for a while and i said i would call and sort it myself before they allowed us to check in to our room and we didn’t get there until 9 so by that time it was 10 and we were exhausted after a long day of traveling. Other than that the pool and drinks were nice.

8

Pierre

28 oct. 2023

·

Nice hotspring pools, good restaurant. Great service. Place was clean. The overall hotel and grounds need some maintenance and paint. We had a junior suite and was nice, king size bed was good and ac worked good. We will retunrn.

2

JOHNNATAN

13 mai 2024

·

A séjourné 2 nuits

Terrible lo peor, eso no es un Hotel son cabinas. El lugar muy muy viejo sin mantenimiento, el desayuno muy básico lo mismo todos los días. Comida sin sabor. Me asignaron una cabina en un alto y yo con niños, cuando llegamos en la noche estaba inundada de agua por goteras, nos pasaron a otra y también (al final pedí un paño para secarlo). A las 6 de la mañana habían unos jóvenes tocando puerta (buscaban a alguien…) nunca se observó un oficial de seguridad. El baño tenía tina, pero terriblemente vieja daba miedo poner los pies… Las cabinas huelen a humedad. Al final cuando entregue la llave les dije que había sido mi peor hospedaje. Nota: tiene a personas vendiendo clubes del hotel y dis que regalan una noche . Mejor no muchas gracias…

8

Hoang

31 janv. 2022

·

A séjourné 1 nuit

Nice place but not very clean.Lighting at night is poor. Food served is so so… not very good

10

Venkataramana

29 déc. 2024

·

A séjourné 2 nuits

Very clean but looks old needs renovation. Near by two trails of 2 km to hike on and hot water pools. Good location to get out of town to spend time in the property in a forest. Our family really liked the stay, breakfast and dinner.

2

alain

28 mars 2024

·

A séjourné 1 nuit

Sabanas viejas, la comida no estaba nada bien, en el restaurante los manteles arrugados. Instalaciones viejas.

4

David

8 mars 2023

·

A séjourné 1 nuit

Place was ok, comfortable however, it seemed like the facilities saw better days in the past, in my experience this is easily overlooked as you want to spend most of the time in the pool / enjoying the nature, HOWEVER, just getting into the room that I booked which was the most expensive one available, the first thing we noticed was that the bathroom was dirty (and not the usual dirty, as it was like someone used the WC but forgot to flush it), I proceeded to inform the receptionist about it and her answer was "oooh, that's so bad" which is a reply that I didn't expect, however, she told us that the manager of the place was going to contact us on monday (yesterday) but at 11:30 pm of Tuesday there is no email from them, neither a phone call, the least I expected was an apology, as for me, it is a MAJOR issue, as it was almost the first thing I saw in the most expensive room

4

Raphael

24 déc. 2023

·

A séjourné 3 nuits

This was probably a great hotel 10 years ago but there is a very apparent lack of care everywhere you go. Rooms are ok but a lot of things fell in disrepear (light fixtures, switches, showers, hairdryer not working, partially broken windows). The staff is ok overall but the main desk doesn’t seem to care. When asked about tourist information « they don’t know ». The restaurant isn’t terrible but too expensive for what it is. Food is pretty bland and the dining room is sad and dreadful. I’d recommend dining in town for a far better experience. We saw a couple of cockroaches in the dining area. Location is a little too remote from where the action is in the region. La Fortuna is probably much better in that regard.

6

David

23 juil. 2024

·

A séjourné 8 nuits

The property is scenic, surrounded by beautiful forest area and a creek. The hot springs and pools make this a nice place to stay. The rooms need alot of maintenance and updating. For example, the bathroom is extremely outdated, bathtub had a crack in it, the bathroom sink was falling apart, and the tile work needed caulking as well as updating. There was black mold everywhere, especially in the bathroom. Not a very clean hotel. Staff was nice in the restaurant.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont vieillottes et varient considérablement en taille et en confort ; plusieurs manquent de climatisation ou sont équipées d'appareils anciens et bruyants, et certains signalent un Wi-Fi médiocre, des téléviseurs petits ou hors service, et l'absence de téléphone dans la chambre. Le bruit est fréquent près de la réception ou des piscines et pendant les activités matinales, bien que certaines suites soient spacieuses et confortables.

Avis de voyageur à ce sujet

4

Thomas

21 sept. 2025

·

A séjourné 1 nuit

Habitación muy antigua, sin aire acondicionado, el TV no funciona

8

Pierre

28 oct. 2023

·

Nice hotspring pools, good restaurant. Great service. Place was clean. The overall hotel and grounds need some maintenance and paint. We had a junior suite and was nice, king size bed was good and ac worked good. We will retunrn.

4

Miguel

18 mars 2024

·

A séjourné 1 nuit

If you want to be in a place where you are totally isolated from the world, then that's fine: There is no physical phone in the rooms, not all rooms have air conditioning (they don't tell you), the cell phone signal does not reach the hotel and the wifi is terribly bad.

10

Gustavo

28 juil. 2025

·

A séjourné 2 nuits

Be aware they have rooms without AC, they gave us a fan only room. We were supposed to get a Junior suite and it was nothing like the picture. Not enough towels for the three guests, small beds, close to the reception so the noise early in the morning was not fun at all. Property is nice, cold water pool was been clean so we couldn’t use it for day and a half. Good food, decent drinks prices.

2

WILLIAM

23 août 2024

·

A séjourné 2 nuits

Habitación súper pequeña y no tenía aire acondicionado

10

Jamie

5 mars 2024

·

A séjourné 4 nuits

Very large spacious rooms...Excellent customer service

8

david

4 mai 2024

·

A séjourné 1 nuit

It was nice. Air condition in the room would have been nice. I could have swore the description said it had it .. but not my room. Television was really small.

8

Dennis

20 janv. 2025

·

A séjourné 3 nuits

Good stay. Loud takling in front ot room 5 all night especially bad at 1am with a group of girls. Then loud music at 5am.

4

Marc

10 mars 2025

·

A séjourné 1 nuit

No air conditioning in the room because I was penalized for using Expedia. The water in the shower was barely lukewarm and dribbled out. The parking lot at night was loud with motorcycles racing around. Unsympathetic staff who didn’t care when I said that I should not be penalized for Not getting a room with air-conditioning because I didn’t book through them personally.

4

Asdrubal

7 mars 2025

·

A séjourné 1 nuit

Need I lot of maintenance, ac unit on the room very old and noisy, the bathroom very abandoned. Food was not good at all.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

De nombreux clients décrivent le personnel comme amical et serviable, en particulier au restaurant, et certaines demandes sont traitées rapidement. D'autres signalent un service de réception incohérent, une mauvaise communication, des pressions commerciales et un suivi lent ou inexistant.

Avis de voyageur à ce sujet

8

Ravi

12 mars 2024

·

A séjourné 4 nuits

Staff was very friendly and always eager to help

10

Pratik

30 déc. 2025

·

A séjourné 2 nuits

Its a family friendly hotel. Hot sprinds are nice. Breakfast was also good. Hotel building is bit old and washrooms were average cleaned. Only 2 towels were left initially. No comforter in the room. Front staff was nice and they gave them to us.

2

Anna

18 avr. 2025

·

A séjourné 3 nuits

Poorly kept, mold was on our walls as there is no a/c and it’s very humid and wet area. Before arriving we called to see if they recommended anyone for taxi service they gave us a number call we waited 40 min at the airport for him he never showed we ended up finding one at the airport then upon arriving to the hotel checkin they said the taxi service we needed to pay 100$ cause he did show up we went back and forth for a while and i said i would call and sort it myself before they allowed us to check in to our room and we didn’t get there until 9 so by that time it was 10 and we were exhausted after a long day of traveling. Other than that the pool and drinks were nice.

2

Naveen

30 déc. 2024

·

A séjourné 3 nuits

There is no hot water, air conditioner barely works. The staff in the restaurant and laundry are great, however the front desk reception staff are terrible. I wouldn’t recommend this place at all. The hotel rooms and rest rooms are very old.

10

Daniel

11 janv. 2023

·

A séjourné 19 363 nuits

Loved the property and staff, need to work on facilities since looked

8

Manuel

18 déc. 2024

·

A séjourné 1 nuit

Bien, aunque le pasan a uno vendiendo el programa de ser socios. También a la hora de salida hay que devolver el control de la tv a la recepción. Andaba en gira laboral y dejé el control en la habitación y me hicieron devolverme por él. También se me olvidó devolver la tarjeta de llave (tampoco me recordaron devolverla) y ya yo de gira por trabajo y me llamaron y me hicieron devolverme al hotel a devolver la tarjeta de la llave.

6

D

9 févr. 2026

·

A séjourné 1 nuit

Just a heads up. All locals. Pool area in disrepair. Does not look as good as the pictures. People are great. They are quick to respond to requests. People at the desk awesome.

4

Raphael

24 déc. 2023

·

A séjourné 3 nuits

This was probably a great hotel 10 years ago but there is a very apparent lack of care everywhere you go. Rooms are ok but a lot of things fell in disrepear (light fixtures, switches, showers, hairdryer not working, partially broken windows). The staff is ok overall but the main desk doesn’t seem to care. When asked about tourist information « they don’t know ». The restaurant isn’t terrible but too expensive for what it is. Food is pretty bland and the dining room is sad and dreadful. I’d recommend dining in town for a far better experience. We saw a couple of cockroaches in the dining area. Location is a little too remote from where the action is in the region. La Fortuna is probably much better in that regard.

8

jeffrey

9 janv. 2026

·

A séjourné 3 nuits

Staff was courteous.

8

Carlos

31 mai 2024

·

A séjourné 1 nuit

Servicio malísimo.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Le cadre pittoresque et riche en nature, avec forêt, rivière et sentiers sur place, attire les voyageurs en quête de tranquillité. L'accès aux attractions de la région est éloigné, et certains mentionnent un signal de téléphone portable faible ou inexistant.

Avis de voyageur à ce sujet

8

gustavo

2 avr. 2024

·

A séjourné 4 nuits

The nature arrond the place.

4

Miguel

18 mars 2024

·

A séjourné 1 nuit

If you want to be in a place where you are totally isolated from the world, then that's fine: There is no physical phone in the rooms, not all rooms have air conditioning (they don't tell you), the cell phone signal does not reach the hotel and the wifi is terribly bad.

10

Venkataramana

29 déc. 2024

·

A séjourné 2 nuits

Very clean but looks old needs renovation. Near by two trails of 2 km to hike on and hot water pools. Good location to get out of town to spend time in the property in a forest. Our family really liked the stay, breakfast and dinner.

10

JOHNNY

28 oct. 2023

·

A séjourné 1 nuit

Excelente ubicación para ejercitar mi trabajo

8

MAXWELL

3 juin 2024

·

A séjourné 2 nuits

Beautiful property, with some wonderful hot springs. Be sure to check them out along the river not only the manmade pools. Rooms were nice but ours was a bit dated and loud as we were close to the pools and restraunt. Food in the restraunt wasnt the best but was cheap. Great restraunts a few minutes down the road worth driving too.

4

Raphael

24 déc. 2023

·

A séjourné 3 nuits

This was probably a great hotel 10 years ago but there is a very apparent lack of care everywhere you go. Rooms are ok but a lot of things fell in disrepear (light fixtures, switches, showers, hairdryer not working, partially broken windows). The staff is ok overall but the main desk doesn’t seem to care. When asked about tourist information « they don’t know ». The restaurant isn’t terrible but too expensive for what it is. Food is pretty bland and the dining room is sad and dreadful. I’d recommend dining in town for a far better experience. We saw a couple of cockroaches in the dining area. Location is a little too remote from where the action is in the region. La Fortuna is probably much better in that regard.

10

Jaishiri

2 janv. 2025

·

A séjourné 3 nuits

Our family of 5 had a great stay! Staff was very friendly, breakfast included was delicious and fresh, and the location and setting is stunning! The hot-spring pool is open 24 hours and the property has multiple pools, a sauna and a beautiful hike through the gorgeous grounds with a waterfall. We thoroughly enjoyed our stay.

6

David

23 juil. 2024

·

A séjourné 8 nuits

The property is scenic, surrounded by beautiful forest area and a creek. The hot springs and pools make this a nice place to stay. The rooms need alot of maintenance and updating. For example, the bathroom is extremely outdated, bathtub had a crack in it, the bathroom sink was falling apart, and the tile work needed caulking as well as updating. There was black mold everywhere, especially in the bathroom. Not a very clean hotel. Staff was nice in the restaurant.

10

Jorge Sibaja

15 juin 2024

·

A séjourné 1 nuit

Muy segura.

10

Rohn Thomas

19 mai 2025

·

A séjourné 3 nuits

We very much enjoyed our stay and will return. The natural beauty of this location is unmatched!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est souvent salué et certains apprécient la cuisine locale et les prix raisonnables, mais la qualité globale de la restauration est mitigée, avec des signalements de plats fades, un rapport qualité-prix incohérent et de meilleures options en ville.

Avis de voyageur à ce sujet

10

Pratik

30 déc. 2025

·

A séjourné 2 nuits

Its a family friendly hotel. Hot sprinds are nice. Breakfast was also good. Hotel building is bit old and washrooms were average cleaned. Only 2 towels were left initially. No comforter in the room. Front staff was nice and they gave them to us.

8

Hoang

31 janv. 2022

·

A séjourné 1 nuit

Nice place but not very clean.Lighting at night is poor. Food served is so so… not very good

10

Gustavo

28 juil. 2025

·

A séjourné 2 nuits

Be aware they have rooms without AC, they gave us a fan only room. We were supposed to get a Junior suite and it was nothing like the picture. Not enough towels for the three guests, small beds, close to the reception so the noise early in the morning was not fun at all. Property is nice, cold water pool was been clean so we couldn’t use it for day and a half. Good food, decent drinks prices.

10

Venkataramana

29 déc. 2024

·

A séjourné 2 nuits

Very clean but looks old needs renovation. Near by two trails of 2 km to hike on and hot water pools. Good location to get out of town to spend time in the property in a forest. Our family really liked the stay, breakfast and dinner.

8

Catalina

17 juin 2024

·

A séjourné 1 nuit

Great breakfast included!

8

MAXWELL

3 juin 2024

·

A séjourné 2 nuits

Beautiful property, with some wonderful hot springs. Be sure to check them out along the river not only the manmade pools. Rooms were nice but ours was a bit dated and loud as we were close to the pools and restraunt. Food in the restraunt wasnt the best but was cheap. Great restraunts a few minutes down the road worth driving too.

4

Raphael

24 déc. 2023

·

A séjourné 3 nuits

This was probably a great hotel 10 years ago but there is a very apparent lack of care everywhere you go. Rooms are ok but a lot of things fell in disrepear (light fixtures, switches, showers, hairdryer not working, partially broken windows). The staff is ok overall but the main desk doesn’t seem to care. When asked about tourist information « they don’t know ». The restaurant isn’t terrible but too expensive for what it is. Food is pretty bland and the dining room is sad and dreadful. I’d recommend dining in town for a far better experience. We saw a couple of cockroaches in the dining area. Location is a little too remote from where the action is in the region. La Fortuna is probably much better in that regard.

10

Jaishiri

2 janv. 2025

·

A séjourné 3 nuits

Our family of 5 had a great stay! Staff was very friendly, breakfast included was delicious and fresh, and the location and setting is stunning! The hot-spring pool is open 24 hours and the property has multiple pools, a sauna and a beautiful hike through the gorgeous grounds with a waterfall. We thoroughly enjoyed our stay.

4

Asdrubal

7 mars 2025

·

A séjourné 1 nuit

Need I lot of maintenance, ac unit on the room very old and noisy, the bathroom very abandoned. Food was not good at all.

10

Timothy

26 févr. 2024

·

A séjourné 2 nuits

The local food was excellent

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Résumé généré par l'IA basé sur les avis récents des voyageurs

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $109	19 $108	20 $108	21 $108	22 $126	23 $107	24 $106
25 $106	26 $108	27 $108	28 $121	29 $121	30 $121	31 $110

di	lu	ma	me	je	ve	sa
1 $108	2 $121	3 $124	4 $110	5 $121	6 $124	7 $113
8 $113	9 $124	10 $124	11 $113	12 $124	13 $121	14 $113
15 $123	16 $124	17 $110	18 $124	19 $126	20 $132	21 $110
22 $127	23 $115	24 $113	25 $123	26 $123	27 $124	28 $124
29 $124	30 $121

El Tucano Resort & Thermal Spa

À propos de cet établissement

Emplacement

Options de chambre

Estandar Superior

Chambre

Chambre Luxe (Master )

Junior Suite

Estandar Plus

Chambre Familiale

Chambre Triple Junior

Avis des voyageurs sur El Tucano Resort & Thermal Spa

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Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

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