Butter Milk Falls Inn and Spa

Don't be fooled by the pics, which are from some time in the past. The breakfast was nice, and that is the positive. This property could be beautiful and I assume it was at some earlier date. Huge trees down blocking walkways as well as walkways falling apart making it hard to safely explore the property (one of it's selling points). Room decor is dated. Noone there to check us in, noone there to help with adjusting the temp in our room (freezing) or getting us a blanket. No response to attempts to contact them at the number they provided. Didn't feel super safe that doors to outside are unlocked overnight, anyone could walk in (and one of the windows in our room on the ground floor didn't lock). Also no staff there in the morning. We read that the owners might be having financial issues. I empathize, but the stay was not worth the almost $500 price tag with the current conditions.

Do not stay here. The property is in disrepair and there is no staff on site.

The staff is nonexistent -- literally no one at the front desk ever, guests leaving post-it notes trying get help after calling with no response. Finally a sign posted to call certain numbers, but then guests told to wait 20-minutes because they aren't on site. The amenities promised on their website are nonfunctioning -- no spa, no gym, no restaurant, no pool. The place isn't set up for guests -- patios with no seating, if a seat is available it's dirty. Everything is in need of repair and cobwebs needed cleaned up to reduce the number of bugs. We left a day early because it was so bad -- and just as we were leaving, the electricity went out and a generator flicked on.

Overall it was good…

I was so excited when I booked this weekend getaway. The On-site restaurant was said to be one of the best in the Hudson Valley. The reviews were excellent. Evidently, I did not look at all the right reviews. The week before our vacation, the dinner reservations were canceled. When I called to find out why I was told that the restaurant was closed temporarily. I asked about the bar. The bar was also closed. They mentioned that the spa was under construction it was being relocated to another part of the grounds. Evidently, that spa has been under construction for years. The full breakfast that came with the room was indeed a treat. The room was small, but the patio you walk out to was very nice. we were the only guests the last two nights. I don’t think anyone was in the hotel with us, including staff. I was going to ask for the room to be discounted, but I couldn’t find an any one to ask.