Butter Milk Falls Inn and Spa

I was so excited when I booked this weekend getaway. The On-site restaurant was said to be one of the best in the Hudson Valley. The reviews were excellent. Evidently, I did not look at all the right reviews. The week before our vacation, the dinner reservations were canceled. When I called to find out why I was told that the restaurant was closed temporarily. I asked about the bar. The bar was also closed. They mentioned that the spa was under construction it was being relocated to another part of the grounds. Evidently, that spa has been under construction for years. The full breakfast that came with the room was indeed a treat. The room was small, but the patio you walk out to was very nice. we were the only guests the last two nights. I don’t think anyone was in the hotel with us, including staff. I was going to ask for the room to be discounted, but I couldn’t find an any one to ask.

The owner/manager was never on site. Fire alarm went off and we Waite outside for police and fire trucks. Gym and restaurant closed. No amenities. Feels abandoned.

Management was rude and unprofessional. There were issues with my room (running toilet, broken fireplace) and no attempt was made to rectify the issue. What is advertised on the website is not what the actual experience will be. The worst part was the inability to contact someone in charge because the person at the front desk was rarely there and when she was, she had seemingly no interest in helping and was borderline rude.

Excellent

Room was cozy, nice winter wonderland feel with a fireplace. Recommendations: refill the hot water for afternoon tea from 3-6pm. Otherwise, it's lukewarm from sitting out since breakfast service. Also, the toaster setting burns thin-sliced bread. The sign asks guests not to adjust the setting, but something needs to be adjusted. Loved the animals, looking forward to visiting again maybe when the spa renovations are done.