Steens Hotel Alster City

I stayed in this hotel twice for one night with my family. Both times, the hotel was closed. I have to called several numbers which were posted on their main gate and tried luck several time to get access to the hotel. Even though I reached to the hotel in the evening. To be honest, it was not a hotel. They have 10 rooms in a building and there is no lift in that building. So, if you have heavy luggage, then you need to carry it all the way up. The room was substandard, the heating was not working, and the bathroom/toilet was from 1970. I will not recommend to stay in this hotel.

Ok

There is no one working at this hotel, there was no one when i arrived and no one when i left in the morning. When you arrive you need to call a local phone number, the issue is when you have an e-sim (data only) you can't make local calls, i had to chat online with hotels.com and have them contact the hotel as i waited in my car. Never understood the parking instructions so i left it in the street.

Comfortable and spacious room really close to the station, nearny St Georg where there are loads of lovely restaurants and cafes. 15 min walk from the Rathaus so loads to see on the doorstep. The hotel was clean but we didn't see any staff whilst we were there, so had the same issue as others with check in, but fortunately we didn't have to wait too long for an answer on the phone when we called to check in at the door. We'd have preferred to see someone at reception simply because we had a broken light bulb that never got fixed, though we did send a few emails. Overall, good value for money but do be prepared for a little momentary anxiousness on arrival when no one answers the doorbell

VERY friendly and helpful staff. Would come again.