Royal Suites Hotel-Kampala

I recently stayed at your property and wanted to share some feedback. While I was very impressed with the spaciousness and cleanliness of the rooms, as well as the "spot on" check-in process, there were a few issues that impacted my stay. Most importantly, the shower head and door in my room leaked significantly, leading to a flooded bathroom floor. This is a serious safety hazard that needs immediate maintenance attention. Additionally, I found the service at the restaurant to be quite slow. It appeared that some staff members may require further training, particularly regarding communication and service efficiency. Finally, while the gym equipment is generally good, the free weights feel outdated compared to the rest of the facility. I hope this feedback is helpful for your team. I enjoyed the highlights of the hotel and would love to see these areas improved for my next visit

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