Writing The front desk manager and staff at this hotel go above and beyond. I live in Calgary and had a Mother’s Day gift delivered by Uber to my mom in Edmonton, and the front desk manager made sure it looked like I had personally delivered it myself. That level of care and kindness meant more than words can explain. The manager remembered both my mom and dad from previous stays, and my dad recently passed away at Christmas. The compassion, warmth, and genuine humanity shown by the staff during such a difficult time was something I will never forget. As a social worker and business owner, I truly understand how important frontline staff are. The front desk team and the people who keep the hotel clean, sanitized, and beautiful are often the most important part of any stay. They create the experience, and this team does it exceptionally well. If you enjoy a little gambling, want great food, and want to feel welcomed by people who treat you like they’ve known you forever — even when they’ve just met you — this is absolutely the place to go.
Writing The front desk manager and staff at this hotel go above and beyond. I live in Calgary and had a Mother’s Day gift delivered by Uber to my mom in Edmonton, and the front desk manager made sure it looked like I had personally delivered it myself. That level of care and kindness meant more than words can explain. The manager remembered both my mom and dad from previous stays, and my dad recently passed away at Christmas. The compassion, warmth, and genuine humanity shown by the staff during such a difficult time was something I will never forget. As a social worker and business owner, I truly understand how important frontline staff are. The front desk team and the people who keep the hotel clean, sanitized, and beautiful are often the most important part of any stay. They create the experience, and this team does it exceptionally well. If you enjoy a little gambling, want great food, and want to feel welcomed by people who treat you like they’ve known you forever — even when they’ve just met you — this is absolutely the place to go.