Lord Pierre Hotel - Paraiso Caribeño

Overall the hotel is under construction and all the other reviews are accurate. Once you pay the staff doesn’t really care about your staff. You pay for the location not the quality of the hotel. We asked to change sheets before check out since we decided to extend our stay and the staff forgot and initial didn’t want to change them since we returned to the hotel around 6pm. I complained about being a regular tourist that leaves reviews since I booked with hotels.com and within 10 mins came to our room to change sheets. I was thankful but other than that the overall atmosphere was not great for a hotel that is suppose to hold it name. I would not recommend for the price, buffet is not great whether it’s breakfast or dinner. It’s better to eat at the near by restaurantes. The room was a renovated room and the air leaked water I slipped and hurt myself. The bathroom did not have a proper shower head, and there was a leak in the toilet. Internet is horrible, I had to use my personal hotspot to watch Netflix. The location is good because it’s close to the beach and has a lot of restaurants around and shopping centers but if you want a decent hotel I would not recommend and even less for the price.

Staff and location

- This hotel is going through a huge refurbishment however this is not mentioned on Expedia. - They still have a huge amount of work to do so buyer beware. - The owners are greedy for not shutting this property whilst renovating because it is hugely disruptive. - No lift so be ready for 6 flights of stairs if you’re unlucky enough to be on the 4th fl. - Dock/pontoon/jetty is out of use as it is being rebuilt. Pool area is basic and needs renovation. - Rooms and all communal areas in need of a refurb. Our room door didn’t shut/lock properly and was a fear in it self to secure. The safe in our room was also out of order and one night we had to fix the toilet as it stopped flushing. - Breakfast was basic, not great variety if you are vegetarian or don’t eat pork or eggs! Make sure you mention before hand so that maybe they can cater for you. - Currently, the only positive thing going for this establishment is the great location!

The service guys very friendly! Cleaning lady super awesome! Hotel condition I’ll give 7/10 but I noticed they are remodeling the rooms, that’s a plus! You need to be very patient with the internet 4/10 for the internet. I will totally go back to this hotel Thank you for a great stay Lord Pierre! Paulina my favorite! Always had a smile for our family!!

No good customer service from the management and some of the staff, except for one of the front desk lady, Paulina, she was very nice. Adicional the elevator was not working, either the restroom at dinning area, no enough hot water, no enough towel service, no ice, no refrigerator, no hairdryer, no milk for breakfast, no enough shampoo-soap, one day no house keeping. Poor condition of the facilities in general.