Pegasus Motor Inn and Serviced Apartments

Procédure d'arrivée absolument inadmissible, tout se passe par messages interposés. Il faut leur donner un numéro de téléphone et cela ne leur convient pas lorsqu'on indique un numéro non australien. Ensuite il faut communiquer un numéro de carte de crédit alors que la réservation est déjà réglée à l'avance, sans cela impossible d'accéder à la chambre et ils menacent de ne pas envoyer les codes d'accès tant que les informations de carte de crédit ne sont pas renseignées. Absolument honteux.

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Easy contactless check in. Good location close to the airport.

Will never stay here again! No reception staff so need to check in on an App which you have to download and follow a link. Took 2 phone calls to get the link to check in; then you have to provide a copy of your licence and credit card details (and they take a $1 to check it is legit) with no assurance where the info will be store or used for. Parking limited and no lift at all and no one to help with luggage. Room needed maintenance; light switch on bed lamp broken; vertical blinds don't slide and panel broken; no tube in light above coffee making area so very dark resulting in a wine glass being broken when it slipped off the bench and my friend's hand being badly scolded when making tea and overflowed the cup (jug didn't pour well either)! Pools very small and spa needed maintenance. No shower or toilet nearby. At least there were pool towels. "Restaurant" is just a few tables and chairs on a landing with a lift up takeaway style kitchen; chef very grumpy trying to run it on his own; we had to wait 15 mins to place our order and the told had sold out of the special pasta dish even though had only been open half an hour! My rissoles arrived with just mashed potato and gravy when supposed to be with veg. Many other guests were unhappy with service (or lack of it) and frankly if it wasn't close to the airport I doubt anyone would stay there.

I was suprised when for the price I thought I was getting a room and it was a whole 1 bed apartment !! Everything I needed was there towels, kitchen, fridge, toiletries you name it they had it. The chef was so lovely working so hard to run the resturaunt take orders and deliver the meals all on his own, an absolute legend. Will definetly be staying again!