Name: Eurostars Universal Lisboa
Address: Avenida D. João II, Lisboa, Distrito de Lisboa, PT
Price range: US$ 100–US$ 641 per night
Rating: 8.93

O que pensam os hóspedes

No Eurostars Universal Lisboa, os comentários frequentemente destacam quartos muito limpos e modernos, um excelente e variado café da manhã, e uma localização conveniente perto da estação Oriente, do aeroporto e do centro comercial Vasco da Gama, o que facilita o transporte e o acesso a restaurantes.

Vários comentários descrevem quartos compactos e ruído notável proveniente de trens, tráfego ou construções próximas, com janelas que nem sempre são bem isoladas acusticamente. O feedback sobre as instalações é misto: a piscina na cobertura e a vista são amplamente elogiadas, mas o fechamento por condições climáticas, manutenção ou eventos privados, a piscina não aquecida, e a academia e sauna pequenas ou limitadas foram frustrações recorrentes. O serviço é geralmente simpático e prestativo, embora os hóspedes tenham relatado respostas ocasionais lentas ou inconsistentes, alarmes falsos de incêndio, e falhas na manutenção ou limpeza, incluindo odores e algumas avistagens de pragas. Espere uma base bem conectada; verifique a disponibilidade das instalações e solicite um quarto mais silencioso e espaçoso, se for importante.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

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Instalações

A piscina na cobertura e a vista são amplamente elogiadas, e vários hóspedes apreciaram a área de sauna/vapor. No entanto, as instalações foram repetidamente fechadas por condições climáticas, manutenção ou eventos privados, a piscina não é aquecida e a academia/sauna é pequena ou limitada.

Avaliações dos hóspedes relacionadas

8

KEN

4 de mai. de 2025

·

A estadia foi de 1 noite

Very nice hotel, with very nice and helpful staff (Vivania and Antonio). Would definitely stay here again. The only disappointment is that the Rooftop was closed while we were here so no swimming nor rooftop bar. This was a disappointment as we booked this hotel to take advantage of this feature.

4

Corrin

13 de set. de 2025

·

A estadia foi de 1 noite

What a false advertisement!!! I booked this hotel because it was our last night in Portugal and we wanted to be close to the airport, but also the rooftop pool and bar were by far the selling points! At 4pm we walked up to the pool and as we were about to get in, we were stopped and informed that the entire rooftop area was off limits for a private event. We were not informed of this at all during our check in. As we were going back to the room an announcement came on saying the building was being evacuated and kept playing for 30 minutes. When we went to the meeting point we were informed that this was a false alarm. In talking to other guests and complaining about the pool, they said they knew about it a few days earlier when they check in. We called the front desk they said that it was a pop up event and they couldn’t prepare for it in advance. When we checked out we complained and they said “it was raining anyway” which was a lie. The fact that we were not informed, provided compensation, or any solution was a huge disappointment!

10

Zeenab

24 de ago. de 2025

·

A estadia foi de 1 noite

Roof top was beautiful

6

Paul

27 de abr. de 2025

·

A estadia foi de 2 noites

This hotel was booked for roof pool, it is the photograph icon for the property but when we got there we were told it’s closed. But no discount was given. So for 2 nights we paid for opportunity to swim and could not. This really was let down and not good of hotel to not advertise or notify close to booking as i would have picked hotel with pool. Not happy for price paid.

8

Gretchen

6 de out. de 2025

·

A estadia foi de 4 noites

On the first morning I had brunch I was rushed out before I was ready because they were preparing for another event. The buffet was to be opened until 10:30. I arrived a little before 10:00am and was approached twice to leave because it was 10:30. Wine glasses were left on tables too long on several occasions from the night before. The hotel had an unpleasant odor on our floor. Their menu is not varied enough. The swimming pool bar was closed because it was now October even though the weather was hot. There were many wine glasses left behind the bar that had not been cleared away, but when I went downstairs to the bar to get drinks to bring up to the pool, I was told i could only bring a can and a paper cup. The food at the brunch was excellent.

10

Timothy

24 de set. de 2025

·

A estadia foi de 1 noite

I can’t say enough about this amazing hotel! The food was incredible, dinner and breakfast was served by wonderful staff . I am a genuine foodie, coming from the restaurant business and this was unlike any hotel experience I’ve ever had. The view from the infinity pool and bar was incredible. Close to airport , train station, and 10 min uber ride to Lisbon central. By the way the room was so delightful with the best shower I have experienced in a long time, perfect for a romantic 1st night in Lisbon

10

Karin

28 de ago. de 2025

·

A estadia foi de 3 noites

Lovely! Spa, steam room, and rooftop pool were fab. Would absolutely return. Thank you for a great kick off to our vacation in Portugal.

8

Shana

17 de out. de 2024

·

A estadia foi de 2 noites

Très beau lieu, nourriture excellente, accueil chaleureux, dommage que la piscine ne soit pas suffisamment chauffée pour en profité à cette période l'année et que le hammam soit dysfonctionnel.

4

Ashley

20 de abr. de 2025

·

A estadia foi de 1 noite

Pool not operational, tiny gym - equipment broken, not much to do in the area- no way this is a 5 star property!

10

Harri

7 de jul. de 2025

·

A estadia foi de 2 noites

Business trip. Great breakfast, top swim pool very good - nice view. Room view was not special, but not a big deal - go to the pool. Spa Sauna was great - A comment from Finn. Gym was small. Room is small but ok for me. I liked the location good restaurants nearby river. Air condition worked well. Shower was also good. Vasco de Cama shopping center and Tower very close. Booked three extra nights.

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Limpeza

Muitos hóspedes descrevem o hotel e os quartos como muito limpos. No entanto, vários comentários relatam problemas como odores, baratas (incluindo em um quarto e na área de bem-estar) e limpeza inconsistente ou roupa de cama desgastada.

Avaliações dos hóspedes relacionadas

4

Mary

3 de set. de 2025

·

A estadia foi de 2 noites

The room smelled bad and the sheets were dirty.

10

Oscar

20 de jan. de 2026

·

A estadia foi de 1 noite

Limpieza

2

Yeongpin

1 de dez. de 2025

·

A estadia foi de 3 noites

Absolutely unacceptable experience for a so-called 5-star hotel. I stayed at this hotel from 23 to 26 November, and during my stay I found a large cockroach inside my room. This is shocking for any hotel, but completely intolerable for a place that advertises itself as a luxury 5-star property. What made the situation even worse was the reaction from the staff. Instead of acknowledging the seriousness of the hygiene issue, they told me that the room was “perfectly cleaned” and that cockroaches are “natural,” so I should simply understand it. This is one of the most unprofessional and dismissive responses I have ever received from any hotel. Despite requesting daily cleaning, the housekeeping service only made the bed and changed towels — no real cleaning was done at all. This raises serious concerns about the hotel’s overall hygiene standards and maintenance practices. I have stayed here several times in the past, but this experience completely destroyed my trust in this hotel. A 5-star rating should mean high standards, safety, and cleanliness — none of which were met during my stay. I strongly advise future guests to reconsider staying here until the hotel addresses its hygiene problems and trains its staff to handle complaints professionally.

4

Metod

23 de set. de 2025

·

A estadia foi de 6 noites

Hotel decided to close and renovate spa and fitness in the most expensive week of the year ($+-1000$ USD a night). While they renovated the spa, my room smelled for 4 days like sh.t. The size of the hotel room is closet size. In general it's clean but I found a cockroach in my room... a first in Europe. One day we where out of running water when I came back at night, next morning no water, I called the reception and they offered me to go to a sister hotel to shower... LOL!!! Somehow miraculously after my call the water came back. Well... the location is good if you need to attend the Fiera. But they won the 5* in a lottery. 3-4* Max. Oh btw. i had booked 4 rooms in the hotel... all the same, I'm the only one with a cockaracha. I honestly felt taken advantage of.

2

Reidar Skipø

23 de jun. de 2025

·

A estadia foi de 1 noite

Cockroaches in the wellness area, crazy, running around in there

6

Mia

27 de ago. de 2025

·

A estadia foi de 6 noites

Overall my stay at this hotel was pleasant and many aspects of the experience were good. However, I was really taken off guard by the condition of the bedding. My sheets were ripped and the pillowcase had a hole with visible dirt in it as well , which is very surprising for a hotel that presents itself as five-star . While the rest of the stay went smoothly, this issue stood out and did not meet the level of quality I expected especially for a hotel that claims itself as a luxury 5 star hotel .

6

Sebastian

22 de jul. de 2024

·

A estadia foi de 7 noites

First: The Staff is extremely friendly and super helpful! 5 Stars plus for all of them from housekeeping to reception, chapeau!! The building itself has some flaws. We had to change the room because the odor coming from the shower sewer was unbearable,but without hesitation we got a different room. At nighttime there seems to be a racetrack around the area,but that must be a problem for all the hotels there. The breakfast was fantastic. There are some good restaurants in the area as well.

10

DIANA MARIA ARIZA

5 de nov. de 2025

·

A estadia foi de 4 noites

La experiencia excedió mis expectativas. El hotel es realmente hermoso y confortable; la habitación como el baño estaban impecables. Mención especial al desayuno, el cual fue inmejorable, y a la atención del personal de servicio, que fue sumamente amable y considerado en todo momento. Recomendado al 100%.

10

Ciara

30 de set. de 2025

·

A estadia foi de 1 noite

Super clean and spacious rooms!

6

Edward

17 de mai. de 2024

·

A estadia foi de 1 noite

Entire floor had a very bad smell. Combination of sewer and old food. Very strange. AC did not cool the room. Sheets were itchy.

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Quartos

Os quartos são modernos e geralmente confortáveis, mas frequentemente compactos, com pouco espaço para a mesa. Ruído de trens, tráfego ou construções próximas é comum, e alguns comentários mencionam peculiaridades na manutenção, como ar condicionado fraco, camas rangentes ou janelas com defeito.

Avaliações dos hóspedes relacionadas

8

Timothy

21 de jun. de 2024

·

A estadia foi de 1 noite

Rooms are too small, no desk for business travellers. It's a very good hotel with amazing staff, it's just not worth 5 stars

10

Graham

17 de jun. de 2024

·

A estadia foi de 3 noites

Great 3 night stay at the Eurostars Universal. Staff were super friendly and welcoming. Hotels was modern and very clean and well maintained. The only criticism (and its a small one) is the desk in the room is quite small. So if you're there for business it can be a bit cramped to work from the desk. However there are cafes and public spaces that work very well. Wifi was fast and easy to connect.

8

Veronika

31 de jan. de 2026

·

A estadia foi de 2 noites

Very happy with the hotel, but I don’t think it merits 5 stars. Rooms don’t have enough space for a desk, the bathrooms are tight, there is nothing special about the room that would merit 5 stars. Lovely lunch with a very lovely girl waiting on us.

6

Mary

7 de out. de 2024

·

A estadia foi de 1 noite

The hotel is lovely but loud. The bed was squeaky

10

Dina

14 de set. de 2025

·

A estadia foi de 1 noite

The hotel is beautiful, modern and clean However the windows are not airtight. This was a problem since the hotel is beside “Oriente” main bus/train station. I had to put my ear plugs on so that I can sleep

6

giovanni

1 de out. de 2025

·

A estadia foi de 2 noites

It’s way to small for the price

8

Robin

8 de set. de 2025

·

A estadia foi de 1 noite

I was upgraded to a larger room which was great. The location was okay. The room was clean, however, the window was broken, and we heard traffic noise all night. I would have liked breakfast to be included.

10

Harri

7 de jul. de 2025

·

A estadia foi de 2 noites

Business trip. Great breakfast, top swim pool very good - nice view. Room view was not special, but not a big deal - go to the pool. Spa Sauna was great - A comment from Finn. Gym was small. Room is small but ok for me. I liked the location good restaurants nearby river. Air condition worked well. Shower was also good. Vasco de Cama shopping center and Tower very close. Booked three extra nights.

8

Alison

11 de out. de 2024

·

A estadia foi de 3 noites

Lovely hotel, great rooftop pool/bar but disappointed as rooftop bar closed in the evening. May be weather related as late in the season. Room very noisy and relatively small, despite paying over £200 p/n. Train track behind, crane next to the window and airport runway approx 3 km away but planes constantly passing by and I could hear them land. Breakfast great! Didn’t eat any other meals there. Had to get the bus in to Lisbon town centre. Easy to do (728), and takes 20 mins).

6

Karin

1 de set. de 2025

·

A estadia foi de 4 noites

Not best for tourism. 20 minutes away from downtown where all the activities are. pool too small, and rooms ate small. But very nice staff.

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Serviço

O serviço é frequentemente elogiado por ser atencioso, profissional e prestativo, com a equipe oferecendo recomendações e gestos úteis. Alguns hóspedes tiveram problemas com check-in lento ou inconsistente, ligações não retornadas ou lacunas no treinamento, e dificuldades ocasionais em honrar benefícios ou pedidos VIP.

Avaliações dos hóspedes relacionadas

10

Raymond

15 de jul. de 2025

·

A estadia foi de 2 noites

Excellent staff! Very accommodating! They all spoke English very well!

10

Jennifer

12 de out. de 2025

·

A estadia foi de 2 noites

The staff at the front desk so professional and helpful. Abel and other bartenders so friendly and went above and beyond with their service. Will definitely be returning again to stay there. Thank you!

10

Isaul

13 de jan. de 2026

·

A estadia foi de 3 noites

I had a fantastic stay at this hotel! The location was perfect, the breakfast was excellent, and the room was comfortable and well maintained. The reception staff were friendly and welcoming. Everything was great — I truly loved my stay and would highly recommend it.

10

John

18 de nov. de 2024

·

A estadia foi de 1 noite

Such a great experience. The young men at the desk- Diego, Thiago and Digho, were so kind and accommodating. I would return here again and again when I'm Lisbon.

6

Emanuela

29 de abr. de 2024

·

A estadia foi de 1 noite

Rude staff and not helpful

4

Traian

19 de nov. de 2025

·

A estadia foi de 2 noites

Not happy with the service 👎

6

Pingjing

30 de jun. de 2025

·

A estadia foi de 1 noite

The check-in staff seemed inexperienced—she struggled to locate my reservation and failed to explain any of the hotel amenities, only noting that breakfast came at an additional cost. My VIP status wasn’t acknowledged at check-in; I had to follow up later to have it recognized. The elevators were unreliable, working only intermittently. Overall, this property falls short of the expectations and it’s certainly not on par with a 5-star standard.

10

Dana

9 de jun. de 2025

·

A estadia foi de 1 noite

The staff was very professional and helpful. The breakfast buffet had to be one of the best we have ever had. I would want to point out the front desk staff, especially Rebecca, were incredibly helpful and patient with addressing our needs.

10

Jorge

20 de nov. de 2025

·

A estadia foi de 2 noites

Everything was great. Abel at reception is simply the best. Thanks all.

10

Regina CM

1 de mai. de 2025

·

A estadia foi de 3 noites

A most memorable stay with staff being the friendliest and mist helpful we have ever experienced. My brother in law celebrated his birthday in Lisbon and by just a mention of this they had a surprise for him done in such a smart way. We cannot praise them enough. They were just fantastic!!! Thank you do much! ❤️

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Localização

Conveniente para o aeroporto, a estação Oriente e o centro comercial Vasco da Gama, com uma agradável área ribeirinha e fácil acesso ao centro de Lisboa. Vários comentários observam que está fora do centro histórico.

Avaliações dos hóspedes relacionadas

10

Christopher John Lee

15 de ago. de 2025

·

A estadia foi de 6 noites

Excellent hotel with excellent staff. Metro really close which opens up the entire city great restaurants and bars within walking distance.

10

Isaul

25 de dez. de 2025

·

A estadia foi de 5 noites

This place is excellent—I absolutely love it. It’s quiet and conveniently located just 10 minutes from the airport. The staff are great, and the breakfast is amazing with a wide variety of options. Plus, it’s only a seven-minute walk to the Vasco da Gama shopping mall. Fantastic location overall. Highly recommended.

10

Anne

22 de set. de 2024

·

A estadia foi de 1 noite

Great location for pre flight night en route home after taking the train from Faro. Was able to walk from the train station and in the AM a 8 euro/10 minute Uber to the airport. Staff is extremely attentive, VIP treatment all the way. Location has a lot of dinner options within walking. Felt very safe walking solo. Along the water was very pretty.

10

Donald

29 de out. de 2024

·

A estadia foi de 1 noite

Very convenient to the airport and train station. Lots of shopping close by.

8

Eun

19 de jun. de 2024

·

A estadia foi de 4 noites

This was the first time we were traveling to Portugal and we decided to stay at Eurostars Universal Lisboa due to cleanliness and location. The hotel was near a train station and a fairly large shopping mall. It wasn't as close to the downtown area or the major tourist sites but the big aquarium is also nearby. It was about 10 min car ride to downtown so not a big deal and it meant we were away from major crowds or noise. The room was clean and well lit due to the large windows. The shower was bright and large with a rain shower which was amazing. I do wish the room had was more desk space and a dedicated area for the suite case rather than a narrow closet suite case stool. If you're traveling with more than a carry-on for two people, it will feel a little cramped. The large windows were nice but not super well sound-proofed given we could hear cars driving by and any loud people/vehicles really clearly. The rooftop pool bar area was really nice, but the pool is pretty small so don't expect to do more than a nice float. There is a fitness facility as well. The staff were very friendly and nice. The front desk staff were very lovely and the cleaning crew were also very lovely. We had some confusion when the bar staff told us that the restaurant opened at 7:30PM for dinner but there was an event booked so when we arrived at 7:30PM, we were told we couldn't eat there. I would recommend this hotel for weekend travellers who don't mind not being in downtown.

10

Eric

13 de jul. de 2025

·

A estadia foi de 1 noite

Great property. Exceeded our expectations. Clean, modern and a very friendly staff. In a more modern part of the city, but still nice area. Close to Lisbon Metro and the airport.

10

James

11 de mai. de 2024

·

A estadia foi de 1 noite

Close to the airport.

10

Brandace

13 de jul. de 2025

·

A estadia foi de 1 noite

Amazing location and beautiful stay!

10

Lidia T C Mendes

12 de ago. de 2025

·

A estadia foi de 1 noite

Close to everything shopping centre vasco da Gama, many options of Restaurants, groceries, view to the river , train and underground station we will like

8

Cathy

30 de jun. de 2025

·

A estadia foi de 3 noites

The hotel is not far from the airport, Uber cost about 7-8 euro. The room is a good size, and the bathroom is nicely design and a good size too. A short distance will bring you to a restaurant row by the water. We had a good meal there.

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Restaurante

O café da manhã se destaca pela qualidade e variedade, e muitos hóspedes apreciaram refeições e bebidas no local. As críticas incluem cardápios limitados, serviço lento ou com falta de funcionários em determinados momentos, e preços de bar mais altos do que o esperado.

Avaliações dos hóspedes relacionadas

10

Andreea

8 de jun. de 2024

·

A estadia foi de 3 noites

Beautiful hotel! Staff was amazing! Breakfast was amazing!

10

Gary

7 de mai. de 2025

·

A estadia foi de 2 noites

The staff was very accommodating, room was nice size and clean And was close enough for shopping and restaurants. The one downside was bar drinks and restaurant was way overpriced priced. Maybe explains why there were only 2 other people eating. It also didn’t open until 7:30PM. Which may be the norm in Portugal but not in US. The breakfast buffet was great! Well worth the price!

8

Gianluca

9 de nov. de 2025

·

A estadia foi de 2 noites

Servizio Ottimo. Colazione eccellente

8

Markus

15 de out. de 2024

·

A estadia foi de 1 noite

Nice hotel with an awesome rooftop terrace with pool. Breakfast is not as good as you would expect from a 5 star hotel, also the quality of drinks at the bar (they don’t even have crushed ice). But that’s something which can be solved quite easily.

8

Gretchen

6 de out. de 2025

·

A estadia foi de 4 noites

On the first morning I had brunch I was rushed out before I was ready because they were preparing for another event. The buffet was to be opened until 10:30. I arrived a little before 10:00am and was approached twice to leave because it was 10:30. Wine glasses were left on tables too long on several occasions from the night before. The hotel had an unpleasant odor on our floor. Their menu is not varied enough. The swimming pool bar was closed because it was now October even though the weather was hot. There were many wine glasses left behind the bar that had not been cleared away, but when I went downstairs to the bar to get drinks to bring up to the pool, I was told i could only bring a can and a paper cup. The food at the brunch was excellent.

10

Debbie

6 de set. de 2025

·

A estadia foi de 3 noites

Service was impeccable, staff was exceptionally friendly and helpful and your breakfast was amazing. The person welcoming the people for the breakfast was professional and very accomodating. All staff were wonderful and the room was comfortable.

10

Kristy

24 de jul. de 2024

·

A estadia foi de 1 noite

Great location. Wonderful breakfast and dining experiences.

10

DIANA MARIA ARIZA

5 de nov. de 2025

·

A estadia foi de 4 noites

La experiencia excedió mis expectativas. El hotel es realmente hermoso y confortable; la habitación como el baño estaban impecables. Mención especial al desayuno, el cual fue inmejorable, y a la atención del personal de servicio, que fue sumamente amable y considerado en todo momento. Recomendado al 100%.

10

Rosemarie

6 de out. de 2025

·

A estadia foi de 4 noites

Staff were amazing. Breakfast delicious and a lot of choicea

10

Sabrina

29 de mai. de 2024

·

A estadia foi de 1 noite

This hotel had the best breakfast buffet I have ever seen in my life! Everything was so high quality and they had everything from eggs and sausages to the cheese board, fruits, yogurts, and a huge selection of pastries of course. I will come back here just for the breakfast

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Mês	Preço médio
janeiro	US$ 118
fevereiro	US$ 133
março	US$ 709
abril	US$ 172
maio	US$ 340
junho	US$ 487
julho	US$ 159
agosto	US$ 155
setembro	US$ 351
outubro	US$ 378
novembro	US$ 921
dezembro	US$ 119

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $205	20 $187	21 $204	22 $192	23 $148	24 $147
25 $128	26 $357	27	28 $375	29	30 $181	31 $202

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
1 $110	2 $137	3 $220	4 $251	5 $137	6 $130	7 $128
8 $130	9 $641	10	11 $638	12 $286	13 $130	14 $130
15 $111	16 $132	17 $131	18 $140	19 $155	20 $164	21 $136
22 $102	23 $136	24 $136	25 $135	26 $136	27 $149	28 $160
29 $100	30 $119

Eurostars Universal Lisboa

Preços para Eurostars Universal Lisboa

Preços médios mensais

Sobre este alojamento

Localização

Opções de quartos

Quarto Duplo para 1 Pessoa

Suite-Estúdio Júnior (Single Use)

Quarto Duplo Deluxe, vista para o rio

Quarto Duplo Deluxe, Vista para a cidade

Quarto Duplo Deluxe para 1 Pessoa, Vista para a cidade

Quarto Duplo Deluxe

Suite Júnior

Quarto Duplo Deluxe para 1 Pessoa, vista para o rio

Avaliações dos hóspedes sobre Eurostars Universal Lisboa

O que pensam os hóspedes

Políticas da propriedade

Instruções de check-in

É bom saber

Extras opcionais

Preços para as próximas datas

Dados da empresa