Upon check in, I was taken to my room and advised the property wasn’t manned at night but there was an emergency number that I could call if needed. The problem with this was there is no mobile data or phone signal due to the location and the WiFi provided was from an unsecured network. I was a single female staying on business and only able to make calls on WhatsApp, not much else. The room was pleasant although very little room either side of the bed. My room was located at the entrance to the car park so very noisy from traffic passing through. They did supply ear plugs to help with this issue. There was no hot water for a shower in the morning and was forced to take a cold shower. The bathroom was a wet room which once used was not practical to use again without shoes on due to stepping on the wet floor. The heating is an oil filled radiator and took a long time to heat the room. My evening meal was good although the classic English breakfast was rather disappointing. I did complain about the lack of hot water and the member of staff confirmed other residents had also had the same. All I received was an apology and that she would tell housekeeping - no offer of a discount. To add insult to injury they had added a service charge to the evening meal which I asked to be removed and was told she couldn’t because it had already been charged. I persisted with this and she reluctantly took it off the bill. Unfortunately I won’t be returning to this establishment in the future.
Upon check in, I was taken to my room and advised the property wasn’t manned at night but there was an emergency number that I could call if needed. The problem with this was there is no mobile data or phone signal due to the location and the WiFi provided was from an unsecured network. I was a single female staying on business and only able to make calls on WhatsApp, not much else. The room was pleasant although very little room either side of the bed. My room was located at the entrance to the car park so very noisy from traffic passing through. They did supply ear plugs to help with this issue. There was no hot water for a shower in the morning and was forced to take a cold shower. The bathroom was a wet room which once used was not practical to use again without shoes on due to stepping on the wet floor. The heating is an oil filled radiator and took a long time to heat the room. My evening meal was good although the classic English breakfast was rather disappointing. I did complain about the lack of hot water and the member of staff confirmed other residents had also had the same. All I received was an apology and that she would tell housekeeping - no offer of a discount. To add insult to injury they had added a service charge to the evening meal which I asked to be removed and was told she couldn’t because it had already been charged. I persisted with this and she reluctantly took it off the bill. Unfortunately I won’t be returning to this establishment in the future.
