The Horse & Farrier

Really kind & friendly staff.

I don't believe the Expedia site should offer this hotel at this time It does Otley and the hotel staff, both lovely, no favours. It was not a well placed room, it was overly hot without cooling, the bathroom although modern let itself down in the shower particularly. It did not have a restaurant nor kitchen in use and was severely understaffed. Our pre requests could not be met. I am sad to give a poor review, as the staff were wonderful. But it did not represent value for money, was disappointing in more than one level and very difficult to navigate internally to our room. I hope the owners do their staff justice and customers give better ratings very soon.

The staff were very friendly and welcoming. The staff member that checked us in went above and beyond for us. Drinks were good value, rooms lovely. We would recommend this hotel and we will be revisiting again. Thank you