I used to stay at this property years ago when I was on assignment for 9 months in the area. Back then it very well kept and the staff was fantastic. This stay was unbelievable. It started bad, when I arrived to check in, I requested a first floor non-smoking accessible room with a roll in shower. But I was given a second floor smoking room, and told me if I wanted a first floor room I would have to cancel my reservation and do a new reservation, but they were out of accessible rooms. Also, it was a $10 up-charge for a first floor room. So after doing that, I was given a first floor room but not accessible. When I got to my room there were signs that it hadn't been cleaned in a while. Burn marks on the walls and counter. Yellow stains on the towels and bedding. The floor looked like it hadn't been cleaned in the past 6 months. But after being on the road for 10 hours, i just wanted to get some rest. I was waken up around 5am to something crawling on me. I pulled back the bedding and found I wasn't alone (see pictures). After pulling everything off the bed I got my travel blanket out my car and tried to get a few minutes of sleep before my meeting at 9am. Thar didn't work, so I just went and got coffee and went over my notes. I called the front desk for an ironing board and was told I had to come to the office and leave my ID to get an ironing board. Luckily I keep a travel iron so I just ironed my clothes on the bed. I won't be coming back here again.
I used to stay at this property years ago when I was on assignment for 9 months in the area. Back then it very well kept and the staff was fantastic. This stay was unbelievable. It started bad, when I arrived to check in, I requested a first floor non-smoking accessible room with a roll in shower. But I was given a second floor smoking room, and told me if I wanted a first floor room I would have to cancel my reservation and do a new reservation, but they were out of accessible rooms. Also, it was a $10 up-charge for a first floor room. So after doing that, I was given a first floor room but not accessible. When I got to my room there were signs that it hadn't been cleaned in a while. Burn marks on the walls and counter. Yellow stains on the towels and bedding. The floor looked like it hadn't been cleaned in the past 6 months. But after being on the road for 10 hours, i just wanted to get some rest. I was waken up around 5am to something crawling on me. I pulled back the bedding and found I wasn't alone (see pictures). After pulling everything off the bed I got my travel blanket out my car and tried to get a few minutes of sleep before my meeting at 9am. Thar didn't work, so I just went and got coffee and went over my notes. I called the front desk for an ironing board and was told I had to come to the office and leave my ID to get an ironing board. Luckily I keep a travel iron so I just ironed my clothes on the bed. I won't be coming back here again.
