Grand Mega Resort & Spa Bali

The staff were great

This was a pretty nice place. Comfortable room and nice staff. They also provide laundry services. Cold ac but not good water heater.

They tried saying my travel agent cancelled my pre paid reservation. My agent tried calling for two hours and refused to answer the phone. They finally gave me a small room even though I paid for the largest room. There food was cold. Eggs were the only breakfast food. The TV didnt work. The frig didnt work. The slider didnt shut properly which allowed bugs inside. Deeply disapointed. The whole country is so dirty. Averge day in traffic was 5-6 hours. This hotel has rats in the trees.

Do NOT BOOK!!! This hotel has bed bugs and ginormous RATS!! we were sitting in the dinning area waiting for them to give us a new room due to the amount of mold that was in our current room. While waiting in the downstairs dining area 2 Big RATS came from under the furniture. We ran out and immediately checked out. Do not book this hotel. Another guest that was there told us she had saw a RAT by the pool and they did nothing.

So disappointing Really waant happy. That much i lwft the same day i checked in. Never again. Decieved by the photos