Douro Scala

Jättefint hotell

The staff at the front desk didn’t tell us we had to use two elevators to get to our room. Frustrating figuring out on your own. Unless you want to hang by the pool, there is absolutely nothing to do at this hotel. There is no nearby town to walk around , only the hotel surrounded by beautiful wine country. Also it’s a harrowing mountainous drive to get to this hotel. The roads are barely wide enough for a small SUV.

This hotel was Amazing ! We loved the older charm of this mountainside resort . The staff was excellent as well as polite and friendly ! They go out of their way to make sure that you are satisfied with everything ! Our dinners and breakfast were great as well . We would stay here again in a heartbeat !!

bonito hotel en una zona en desarollo.

The property was what we hoped. The issue we had was not typical but it maybe worth noting. After our stay we noticed we had left an expensive jacket behind. After many failed attempts to reach the hotel we have accepted the loss. After unanswered emails and lengthy times on hold and finally speaking to someone we were asked to call back the next day. We followed their direction and called the next day. Unfortunately that was the last time we had any communications with the hotel. We called many different times of the day to be put on hold then never answered. The hotel was not busy at all due to low season. We felt this was a chance to provide an exceptional service when it was really needed. The Douro Scala failed. Our request seemed beyond their capabilities. We simply needed to talk with someone.