Name: Sinabung Hills Berastagi
Address: Jalan Kolam Renang, Berastagi, Indonesia, Berastagi, North Sumatra, Indonesia
Rating: 7.93

Guest reviews

7.9

Good

Based on 2,366 verified reviews

Facilities

6.5

Cleanliness

8

Rooms

8.4

Service

8.3

Location

8.4

Dining

8.4

Who stays here?

Family

100%

8

Kochumadhavan

Nov 8, 2024

·

Stayed 1 night

Good resort to spend aweekend

8

Dsvid

Feb 28, 2024

·

Stayed 2 nights

Well located 4 star hotel with 24 hour restaurant and charming staff Timed hot water a bit weak but rooms large and pleasant

4

Ricardo

Jan 12, 2024

·

Stayed 2 nights

We couldn't sleep during our stay. The noises around 9.30pm till 11.30pm. The nice about the hotel view and garden are beautiful. The hotel need renovations.

8

Andreas

Aug 23, 2023

·

Stayed 1 night

It has a clean, beautiful swimming pool and playground for kids. The spring mattress is a bit soft and pillows are too firm.

2

Hiroki

Jun 5, 2022

·

Stayed 1 night

Front desk staffs could not confirm my payment completion because Expedia had not informed that I have already paid by credit card. They need the confirmation but in vain. We spent more than 1.5 hour at the frontdesk for check-in. Finally I had to agree to pay a deposit till the payment is confirmed. What is worse, it happened on not only me but my colleague. I used an operator chat to solve, whenver I asked them one thing, like "Call to my mobile phone", "Please send e-mail to confirm the payment in Englis", "Please call to the front desk", they alwayreply, "Please wait 15minutes". You should know this hotel located longer than 2 hour drive from city center and it surely let you tired. The time for check in truly damages everyone. Wi-Fi is only at the lobby. Actually they have an Wi-Fi equipment for the guest rooms but they are not working. If you need Wi-Fi, you need to get down to the hotel lobby.

Jalan Kolam Renang, Berastagi, Indonesia

Location

When you stay at Sinabung Hills Berastagi in Berastagi, you'll be within a 10-minute drive of Berastagi Fruits Market and Taman Mejuah Park. This family-friendly hotel is 27.4 mi (44.2 km) from Lake Toba and 2.8 mi (4.5 km) from Masjid Istihrar Mosque.

Berastagi Fruits Market(2.6 miles)

Taman Mejuah Park(2.7 miles)

Masjid Istihrar Mosque(2.8 miles)

Mount Sibayak(7.7 miles)

Tropical Rainforest Heritage of Sumatra(11.6 miles)

Mount Sinabung(12.5 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

Check-in from 14:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free self-parking is available on-site.

Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee of approximately IDR 110,000 for adults and IDR 80,000 for children.

No pets and no service animals are allowed at this property.

Check-in is at 14:00 and check-out is at 12:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

A roundtrip airport shuttle is available for a surcharge; arrangements can be made through the property.

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas.

The property is within a 10-minute drive of Berastagi Fruits Market (4.1 km), Taman Mejuah Park (4.4 km), and Masjid Istihrar Mosque (4.5 km). It is also 27.4 mi (44.2 km) from Lake Toba.

Yes, there is an outdoor swimming pool available, which is seasonal and has operational hours that may vary.

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Rollaway beds are available for a fee of IDR 400,000 per day, and advance request or confirmation is required.

Sinabung Hills Berastagi

Amenities

Property description

Book on Vio

Guest reviews