Aura Tachibana
US$ 301
/noite
Média para novembro
Preços para Aura Tachibana
Selecione datas para ver preços e disponibilidade
US$ 301
/noite
Média para novembro
Preços médios mensais
Em Aura Tachibana, o preço por noite é, em média, US$ 213 no mês mais barato (fevereiro) e US$ 328 no mês mais caro (outubro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 236 |
| fevereiro | US$ 213 |
| março | US$ 280 |
| abril | US$ 286 |
| maio | US$ 305 |
| junho | US$ 230 |
| julho | US$ 242 |
| agosto | US$ 264 |
| setembro | US$ 287 |
| outubro | US$ 328 |
| novembro | US$ 301 |
| dezembro | US$ 244 |
J
F
M
A
M
J
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nov. · US$ 301
N
D
Mais caro: outubro (aprox. US$ 328)
Mais barato: fevereiro (aprox. US$ 213)
Sobre este alojamento
Relax in a ryokan with hot springs, sauna, and two restaurants in the heart of Hakone.
Localização
Yumoto, uma zona de Hakone, alberga Aura Tachibana.Se procura alguma atividade, considere Fontes Termais de Hakone e Onsen Tenzan, ao passo que para apreciar alguma natureza local, o melhor é visitar Parque Nacional de Fuji-Hakone-Izu e Parque Gōra de Hakone. Também vale a pena visitar Hakone Kowakien Yunessun e Museu do Brinquedo de Hakone.
Estacionamento
Sauna
Quartos de não fumadores
Serviços de limpeza
Instalações para banquetes
Cofre
Localização
Yumoto 574, Yumoto, Hakone, Distrito de Ashigarashimo, Japão
Opções de quartos
12
【Adult Only】Luxury Tower Deluxe Twin Room with Open-Air Bath Top Floor Japanese Style Dinner
Detalhes do quarto
2 Camas Individuais
Dormidas 2
506 ft²
Casa de banho privada
2
Quarto Twin Luxo
Detalhes do quarto
2 Camas Individuais
Dormidas 2
420 ft²
Vista para a montanhaVista para rua tranquilaAr condicionadoAquecimentoCofre de segurança
2
【Adult Only】Luxury Tower Deluxe Twin Room with Open-Air Bath Served from 7:30- Japanese
Detalhes do quarto
2 Camas Individuais
Dormidas 2
506 ft²
Vista para a montanhaVista para rua tranquilaAr condicionadoAquecimentoCofre de segurança
4
Quarto Twin Tower Estilo Japonês
Detalhes do quarto
2 Camas Individuais
Dormidas 2
431 ft²
Vista para rua tranquilaAr condicionadoAquecimentoCofre de segurança
4
Quarto Luxo Tower
Detalhes do quarto
2 Camas Individuais
e 2 Futons
Dormidas 4
624 ft²
Vista para a montanhaVista para rua tranquilaAr condicionadoAquecimentoCofre de segurança
2
Quarto Luxo Tower Estilo Japonês-Ocidental
Detalhes do quarto
2 Camas Individuais
e 2 Futons
Dormidas 4
624 ft²
Vista para a montanhaVista para rua tranquilaAr condicionadoAquecimentoCofre de segurança
4
Standard Tower Japanese Style Room (Twin Beds) Served from 7:30- Japanese
Detalhes do quarto
2 Camas Individuais
e 3× Futons
Dormidas 5
431 ft²
Vista para rua tranquilaAr condicionadoAquecimentoCofre de segurança
12
Quarto Luxo Estilo Japonês Tower
Detalhes do quarto
2 Camas Individuais
e 2 Futons
Dormidas 4
646 ft²
Casa de banho privada
7
Quarto Torre Estilo Japonês-Ocidental
Detalhes do quarto
6× Futons
Dormidas 6
431 ft²
Vista para rua tranquilaAr condicionadoAquecimentoCofre de segurança
2
Quarto Torre Estilo Japonês
Detalhes do quarto
6× Futons
Dormidas 6
431 ft²
Vista para rua tranquilaAr condicionadoAquecimentoCofre de segurança
9
【Adult Only】Luxury Tower Twin Room with Open-Air Bath Top Floor Japanese Style Dinner
Detalhes do quarto
2 Camas Individuais
Dormidas 2
420 ft²
Casa de banho privada
4
Tower Luxury Deluxe Twin Room
Detalhes do quarto
2 Camas Individuais
Dormidas 2
506 ft²
Vista para a montanhaVista para rua tranquilaAr condicionadoAquecimentoCofre de segurança
4
Tower Japanese Style Luxury Twin Room With Open-Air Bath
Detalhes do quarto
2 Camas Individuais
Dormidas 2
420 ft²
Vista para a montanhaVista para rua tranquilaAr condicionadoAquecimentoCofre de segurança
Avaliações dos hóspedes sobre Aura Tachibana
8.4
Muito Bom
Com base em 956 avaliações verificadas
Quem se hospeda aqui?
Casal
53%
Família
31%
Grupos
14%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Aura Tachibana se destaca por seus onsen (fontes termais) públicos e privados relaxantes, com vista para as montanhas e quartos em estilo tradicional, embora alguns hóspedes considerem a propriedade datada e a localização em uma subida um desafio, com um serviço de traslado que opera em horários limitados.
Saiba maisIsto foi útil?
O que pensam os hóspedes
Aura Tachibana se destaca por seus onsen (fontes termais) públicos e privados relaxantes, com vista para as montanhas e quartos em estilo tradicional, embora alguns hóspedes considerem a propriedade datada e a localização em uma subida um desafio, com um serviço de traslado que opera em horários limitados.
Os funcionários são frequentemente descritos como corteses, profissionais e prestativos, com assistência eficiente na chegada e com a bagagem. Muitos relatam layouts espaçosos e vistas agradáveis, mas alguns mencionam decoração desatualizada, colchões duros, problemas ocasionais de manutenção ou controle de temperatura, e alguns relatos de percevejos ou outros insetos. As refeições são amplamente elogiadas pelo sabor e apresentação, embora alguns hóspedes tenham tido dificuldades em adaptar os menus às suas necessidades alimentares ou achado os pratos sem graça ou servidos frios, e os horários das refeições podem ser rígidos. Ideal para viajantes que buscam uma estadia autêntica e tranquila em um onsen, com serviço atencioso.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Os onsen públicos e privados são um destaque, e alguns quartos possuem banhos a céu aberto; um terraço na cobertura com vistas é notado, e uma avaliação menciona uma sauna. Um hóspede relatou horários de funcionamento do bar muito limitados.
Avaliações dos hóspedes relacionadas
10
Michelle
27 de jan. de 2025
·
A estadia foi de 1 noite
Slightly older rooms but great space, lovely views and benefit of private hot springs. Meals were incredible and service was great. Used hotel shuttle too and from train, which was very convenient.
Slightly older rooms but great space, lovely views and benefit of private hot springs. Meals were incredible and service was great. Used hotel shuttle too and from train, which was very convenient.
10
Adrian Eduardo
16 de fev. de 2025
·
A estadia foi de 1 noite
La mejor experiencia el Onsen privado
La mejor experiencia el Onsen privado
10
Mikako
9 de fev. de 2025
·
A estadia foi de 1 noite
露天風呂付きの部屋に泊まりましたが、浴槽も割と大きく最高でした！有料の貸切風呂にも入るつもりでいましたが、お部屋のお風呂と大浴場で満足してしまい利用せずでした。 食事も美味しかったし駅からの送迎もあるし、またすぐにでも行きたい程お気に入りになりました！
露天風呂付きの部屋に泊まりましたが、浴槽も割と大きく最高でした！有料の貸切風呂にも入るつもりでいましたが、お部屋のお風呂と大浴場で満足してしまい利用せずでした。 食事も美味しかったし駅からの送迎もあるし、またすぐにでも行きたい程お気に入りになりました！
8
James
17 de abr. de 2023
·
A estadia foi de 1 noite
This property could be polarizing for people. On the good side, the room was very nice, traditional Japanese-style with great in-room bath and excellent view of the mountains. The shared baths were also nice. The meals included were very comprehensive in traditional Japanese style with excellent service. Rooftop had great views. Others may find the property a bit dated. The carpet in the lobby is worn and the place feels a bit old. This is not a modern resort. The picture on Expedia probably overstates the elegance. Also, the location is a bit far and uphill from the Hakone train station. Hotel shuttles to the train stop at 11am and it was impossible for us to get a cab back to the station after a later check out. We had to walk 15 mins in the rain to get there. Overall we enjoyed our stay but this might not be for everyone.
This property could be polarizing for people. On the good side, the room was very nice, traditional Japanese-style with great in-room bath and excellent view of the mountains. The shared baths were also nice. The meals included were very comprehensive in traditional Japanese style with excellent service. Rooftop had great views. Others may find the property a bit dated. The carpet in the lobby is worn and the place feels a bit old. This is not a modern resort. The picture on Expedia probably overstates the elegance. Also, the location is a bit far and uphill from the Hakone train station. Hotel shuttles to the train stop at 11am and it was impossible for us to get a cab back to the station after a later check out. We had to walk 15 mins in the rain to get there. Overall we enjoyed our stay but this might not be for everyone.
10
Cassandra
1 de out. de 2025
·
A estadia foi de 2 noites
Utrolig kjekt med privat Onsen på balkongen med flott utsikt over Hakone Maten er fantastisk, om du liker sjømat. Var mye rå fisk servert, som ikke var mulig å velge vekk
Utrolig kjekt med privat Onsen på balkongen med flott utsikt over Hakone Maten er fantastisk, om du liker sjømat. Var mye rå fisk servert, som ikke var mulig å velge vekk
10
Yuko
3 de mar. de 2023
·
A estadia foi de 1 noite
とても快適な素晴らしい施設。料理も美味しいし、温泉も広くてきれい。 和洋室の部屋に宿泊しましたが、そこについている露天風呂は最高でした。 また宿泊したいです。
とても快適な素晴らしい施設。料理も美味しいし、温泉も広くてきれい。 和洋室の部屋に宿泊しましたが、そこについている露天風呂は最高でした。 また宿泊したいです。
10
Philip
18 de set. de 2025
·
A estadia foi de 1 noite
We stayed for one night at Aura Tachibana, and our arrival from Osaka was unfortunately delayed by 3 hours due to a tsunami but we informed the hotel ahead of time and they were very accommodating. The kaiseki dinner was amazing, so much food and beautifully presented. It was served in the restaurant (not in the rooms) with a lovely view of the mountains. Our room had a private onsen which was great to have
We stayed for one night at Aura Tachibana, and our arrival from Osaka was unfortunately delayed by 3 hours due to a tsunami but we informed the hotel ahead of time and they were very accommodating. The kaiseki dinner was amazing, so much food and beautifully presented. It was served in the restaurant (not in the rooms) with a lovely view of the mountains. Our room had a private onsen which was great to have
10
Rocio
17 de mai. de 2023
·
A estadia foi de 1 noite
Very nice and comfy. We got the private onsen room and it was awesome. The terrace they provide is beautiful, you can even rent out the private terrace onsen per hour. In the small town there were dining options.
Very nice and comfy. We got the private onsen room and it was awesome. The terrace they provide is beautiful, you can even rent out the private terrace onsen per hour. In the small town there were dining options.
10
Sally
18 de dez. de 2025
·
A estadia foi de 2 noites
This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.
This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.
10
Mayuresh
14 de set. de 2025
·
A estadia foi de 3 noites
This hotel booking included half board. We requested our special needs and we were extremely happy with the meal preparation and presentation. The public bath/onsen was good and so was the private onsen in the room. The transportation was timely and staff even helped us to load and unload our luggage. Overall very happy with stay and will recommend this hotel to the guests who want to experience upscale japanese hotel experience.
This hotel booking included half board. We requested our special needs and we were extremely happy with the meal preparation and presentation. The public bath/onsen was good and so was the private onsen in the room. The transportation was timely and staff even helped us to load and unload our luggage. Overall very happy with stay and will recommend this hotel to the guests who want to experience upscale japanese hotel experience.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Muitos hóspedes acharam a propriedade limpa, mas alguns relataram problemas sérios, incluindo percevejos e outros insetos, além de poeira ou equipamentos quebrados. O feedback é misto.
Avaliações dos hóspedes relacionadas
4
Jonathan
24 de nov. de 2024
·
A estadia foi de 2 noites
The staff are super friendly and there’s a shuttle that can transport you to the nearby Hakone Yumoto station. (Set schedule though). That’s where the positives end however as we did not find the private onsen all that great and the room itself, although large for Japanese standards, is dark and outdated. The rest of the hotel (aside from the hotel lobby) is outdated. Unfortunately the worst part of the entire experience was bed bugs. Wish we had a better experience.
The staff are super friendly and there’s a shuttle that can transport you to the nearby Hakone Yumoto station. (Set schedule though). That’s where the positives end however as we did not find the private onsen all that great and the room itself, although large for Japanese standards, is dark and outdated. The rest of the hotel (aside from the hotel lobby) is outdated. Unfortunately the worst part of the entire experience was bed bugs. Wish we had a better experience.
2
Daniel
11 de out. de 2025
·
A estadia foi de 1 noite
⭐☆☆☆☆ Stay away — serious hygiene issue I stayed at Aura Tachibana recently and ended up with dozens of bed bug bites all over my arms and legs. The room looked fine at first, but by the next morning I was covered in itchy red marks. I had to move to another hotel and buy medication to treat the bites. I’ve reported this to management and hope they take immediate action to address it, but until there’s confirmation that the rooms have been properly treated, I strongly recommend avoiding this place. It was an awful experience and ruined part of my trip.
⭐☆☆☆☆ Stay away — serious hygiene issue I stayed at Aura Tachibana recently and ended up with dozens of bed bug bites all over my arms and legs. The room looked fine at first, but by the next morning I was covered in itchy red marks. I had to move to another hotel and buy medication to treat the bites. I’ve reported this to management and hope they take immediate action to address it, but until there’s confirmation that the rooms have been properly treated, I strongly recommend avoiding this place. It was an awful experience and ruined part of my trip.
10
Glenda
23 de jul. de 2025
·
A estadia foi de 2 noites
We really enjoyed our stay here. The staff were amazing! My family and I felt like kings and queens. The property is charming, clean, private and well taken care of. We had two rooms one with the onsen and one traditional japanese room for our adult children. All four of us cant talk highly enough about our stay and experience here.
We really enjoyed our stay here. The staff were amazing! My family and I felt like kings and queens. The property is charming, clean, private and well taken care of. We had two rooms one with the onsen and one traditional japanese room for our adult children. All four of us cant talk highly enough about our stay and experience here.
8
Po Sze
1 de jul. de 2024
·
A estadia foi de 2 noites
職員非常友善，冒着雨幫手拿行李及指示目的地。房間內燈光不足，且私人風呂很多蚊蟲，房間內亦有蚊，打充一隻. 第二晚又有，可能是員工清潔風呂時不慎引入，令整晚難以入睡，地處山上，沒有駕車的朋友要考慮一下，雖然酒店有車可接送到車站，但下雨就非常麻煩！附近5分鐘行走已有Family Mart , 非常方便！頂樓有可租用的私人風呂，景觀一流！
職員非常友善，冒着雨幫手拿行李及指示目的地。房間內燈光不足，且私人風呂很多蚊蟲，房間內亦有蚊，打充一隻. 第二晚又有，可能是員工清潔風呂時不慎引入，令整晚難以入睡，地處山上，沒有駕車的朋友要考慮一下，雖然酒店有車可接送到車站，但下雨就非常麻煩！附近5分鐘行走已有Family Mart , 非常方便！頂樓有可租用的私人風呂，景觀一流！
2
Eric
19 de dez. de 2023
·
A estadia foi de 1 noite
房間電燈是壞的 電視櫃子全是塵埃 酒店除溫泉就沒有其他設施
房間電燈是壞的 電視櫃子全是塵埃 酒店除溫泉就沒有其他設施
6
CHIE
28 de mai. de 2023
·
A estadia foi de 1 noite
全体的に雰囲気は良かったですが、部屋の網戸が壊れていて窓が開けられず不便だった。 朝食の時、夕食のデザートの時にコーヒーのサービスは絶対に必要だと思います。 デザートはもう少しサッパリした物が良いです。くどくて食べられなかったです。残念
全体的に雰囲気は良かったですが、部屋の網戸が壊れていて窓が開けられず不便だった。 朝食の時、夕食のデザートの時にコーヒーのサービスは絶対に必要だと思います。 デザートはもう少しサッパリした物が良いです。くどくて食べられなかったです。残念
6
Catherine
8 de out. de 2024
·
A estadia foi de 1 noite
Property does not has policy for extra guess. We had unexpected guess to come. We willing to pay for the extra but they said the person handled had gone for the day. No one can speak English after 7pm. We saw cockroaches on serving cart after we ate & on the way out. Bugs also in the room & crawl on my daughter arms. We never saw any workers doing any cleaning when we’re there. I don’t think they even vacuum the room after guess leave. The food were good for photos but not freshly prepared. All food were cold & fermented. The only thing hot were miso soup. We’ll come back to the area but not to this hotel.
Property does not has policy for extra guess. We had unexpected guess to come. We willing to pay for the extra but they said the person handled had gone for the day. No one can speak English after 7pm. We saw cockroaches on serving cart after we ate & on the way out. Bugs also in the room & crawl on my daughter arms. We never saw any workers doing any cleaning when we’re there. I don’t think they even vacuum the room after guess leave. The food were good for photos but not freshly prepared. All food were cold & fermented. The only thing hot were miso soup. We’ll come back to the area but not to this hotel.
10
Luke
20 de out. de 2023
·
A estadia foi de 1 noite
Had a great stay. Was well kept and clean.
Had a great stay. Was well kept and clean.
10
Yuko
3 de mar. de 2023
·
A estadia foi de 1 noite
とても快適な素晴らしい施設。料理も美味しいし、温泉も広くてきれい。 和洋室の部屋に宿泊しましたが、そこについている露天風呂は最高でした。 また宿泊したいです。
とても快適な素晴らしい施設。料理も美味しいし、温泉も広くてきれい。 和洋室の部屋に宿泊しましたが、そこについている露天風呂は最高でした。 また宿泊したいです。
10
Satoshi
11 de abr. de 2025
·
A estadia foi de 1 noite
清潔な旅館でした。
清潔な旅館でした。
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são geralmente espaçosos, com vista para as montanhas, e muitos possuem banhos ao ar livre privativos e layouts tradicionais em tatami. Várias avaliações mencionam decoração desatualizada, camas duras e problemas ocasionais de manutenção ou controle de temperatura.
Avaliações dos hóspedes relacionadas
4
Jonathan
24 de nov. de 2024
·
A estadia foi de 2 noites
The staff are super friendly and there’s a shuttle that can transport you to the nearby Hakone Yumoto station. (Set schedule though). That’s where the positives end however as we did not find the private onsen all that great and the room itself, although large for Japanese standards, is dark and outdated. The rest of the hotel (aside from the hotel lobby) is outdated. Unfortunately the worst part of the entire experience was bed bugs. Wish we had a better experience.
The staff are super friendly and there’s a shuttle that can transport you to the nearby Hakone Yumoto station. (Set schedule though). That’s where the positives end however as we did not find the private onsen all that great and the room itself, although large for Japanese standards, is dark and outdated. The rest of the hotel (aside from the hotel lobby) is outdated. Unfortunately the worst part of the entire experience was bed bugs. Wish we had a better experience.
10
Michelle
27 de jan. de 2025
·
A estadia foi de 1 noite
Slightly older rooms but great space, lovely views and benefit of private hot springs. Meals were incredible and service was great. Used hotel shuttle too and from train, which was very convenient.
Slightly older rooms but great space, lovely views and benefit of private hot springs. Meals were incredible and service was great. Used hotel shuttle too and from train, which was very convenient.
10
Jeremiah
19 de out. de 2024
·
A estadia foi de 1 noite
Extremely helpful staff. Beautiful, large room. We had a room with a private bath, with an amazing view of the mountains. The breakfast was luxurious, far more than I was expecting. The staff was fantastic. Very friendly and very helpful. I would love to come back.
Extremely helpful staff. Beautiful, large room. We had a room with a private bath, with an amazing view of the mountains. The breakfast was luxurious, far more than I was expecting. The staff was fantastic. Very friendly and very helpful. I would love to come back.
4
Louis
16 de set. de 2025
·
A estadia foi de 2 noites
Don't be fooled by other good reviews, the hotel is very dated and service was sub-par. We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen). For the price of this hotel, we expected alot more than we recieved. Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated. The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing. Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day. On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable. The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests. This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests. We would not recommend this hotel, spend your hard earned money elsewhere. However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.
Don't be fooled by other good reviews, the hotel is very dated and service was sub-par. We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen). For the price of this hotel, we expected alot more than we recieved. Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated. The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing. Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day. On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable. The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests. This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests. We would not recommend this hotel, spend your hard earned money elsewhere. However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.
8
James
17 de abr. de 2023
·
A estadia foi de 1 noite
This property could be polarizing for people. On the good side, the room was very nice, traditional Japanese-style with great in-room bath and excellent view of the mountains. The shared baths were also nice. The meals included were very comprehensive in traditional Japanese style with excellent service. Rooftop had great views. Others may find the property a bit dated. The carpet in the lobby is worn and the place feels a bit old. This is not a modern resort. The picture on Expedia probably overstates the elegance. Also, the location is a bit far and uphill from the Hakone train station. Hotel shuttles to the train stop at 11am and it was impossible for us to get a cab back to the station after a later check out. We had to walk 15 mins in the rain to get there. Overall we enjoyed our stay but this might not be for everyone.
This property could be polarizing for people. On the good side, the room was very nice, traditional Japanese-style with great in-room bath and excellent view of the mountains. The shared baths were also nice. The meals included were very comprehensive in traditional Japanese style with excellent service. Rooftop had great views. Others may find the property a bit dated. The carpet in the lobby is worn and the place feels a bit old. This is not a modern resort. The picture on Expedia probably overstates the elegance. Also, the location is a bit far and uphill from the Hakone train station. Hotel shuttles to the train stop at 11am and it was impossible for us to get a cab back to the station after a later check out. We had to walk 15 mins in the rain to get there. Overall we enjoyed our stay but this might not be for everyone.
8
??
21 de mar. de 2024
·
A estadia foi de 1 noite
建物全体の古さは感じますが(特に、エレベーター)宿泊するのに支障はありません。外国人スタッフも多いですが、みなさん上手な日本語で、困ることはありませんでした。部屋に露天風呂がついており、いつでも温泉に入れたことがよかったです。バスタオルも2枚あり、入浴の都度、気持ちよく体を拭くことができました。売店はお飾り程度ですので、お土産は他で購入しました。季節を感じられる食材による料理が美味しかったです。夕飯には、なにか揚げ物があるともっとよかった。ベッドはやや硬めですが、ゆっくり眠ることができました。
建物全体の古さは感じますが(特に、エレベーター)宿泊するのに支障はありません。外国人スタッフも多いですが、みなさん上手な日本語で、困ることはありませんでした。部屋に露天風呂がついており、いつでも温泉に入れたことがよかったです。バスタオルも2枚あり、入浴の都度、気持ちよく体を拭くことができました。売店はお飾り程度ですので、お土産は他で購入しました。季節を感じられる食材による料理が美味しかったです。夕飯には、なにか揚げ物があるともっとよかった。ベッドはやや硬めですが、ゆっくり眠ることができました。
8
Janna
25 de set. de 2024
·
A estadia foi de 1 noite
Staff was amazingly attentive. Service was wonderful. But the unwalk-ability was a downer. They have a free shuttle from the station to the hotel but only between certain times. The room was big and nicely appointed. The in room onsen was amazing!!!!!!!!! But the bed was so uncomfortable!!!!!!!!!
Staff was amazingly attentive. Service was wonderful. But the unwalk-ability was a downer. They have a free shuttle from the station to the hotel but only between certain times. The room was big and nicely appointed. The in room onsen was amazing!!!!!!!!! But the bed was so uncomfortable!!!!!!!!!
8
Susan Khinh
15 de abr. de 2024
·
A estadia foi de 1 noite
Breakfast and dinner was excellent. Staff was really polite and helpful. On site onsen was a bonus. My only criticism would be the room was too hot as it was a central control system for the whole hotel. Note it is an up hill walk to the hotel
Breakfast and dinner was excellent. Staff was really polite and helpful. On site onsen was a bonus. My only criticism would be the room was too hot as it was a central control system for the whole hotel. Note it is an up hill walk to the hotel
8
Chris
21 de set. de 2024
·
A estadia foi de 2 noites
The Good: Amazing place, private tub was lovely, a little bit of a trek if you don't make the shuttle, but the vantage point is very nice I believe it is highest point in Hakone. The food was a great experience as well. The Bad: The bed creaked so much and matress was not good for me at all.
The Good: Amazing place, private tub was lovely, a little bit of a trek if you don't make the shuttle, but the vantage point is very nice I believe it is highest point in Hakone. The food was a great experience as well. The Bad: The bed creaked so much and matress was not good for me at all.
10
Sally
18 de dez. de 2025
·
A estadia foi de 2 noites
This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.
This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
O serviço é amplamente elogiado por ser acolhedor, cortês e prestativo, incluindo assistência com a chegada, bagagem e serviço de refeições. Várias avaliações notam flexibilidade limitada para alterações na dieta e horários rígidos.
Avaliações dos hóspedes relacionadas
2
Beatrice
13 de abr. de 2023
·
A estadia foi de 2 noites
Bei der Buchung haben wir uns als Vegetarier angemeldet. Trotzdem wurde uns ein Frühstück mit Fleisch und Fisch serviert. Wir haben das Personal des Hotels darauf hingewiesen, dass wir Vegetarier sind, und gefragt, ob wir für den nächsten Tag ein Frühstück ohne Fleisch und Fisch bekommen können. Das war angeblich nicht möglich. Wir haben darauf hingewiesen, dass man uns das Essen mit Fleisch und Fisch nicht servieren muss. Das wäre Verschwendung. Am nächsten Morgen haben wir ein Frühstück mit noch mehr Fleisch und Fisch erhalten. Unprofessionell.
Bei der Buchung haben wir uns als Vegetarier angemeldet. Trotzdem wurde uns ein Frühstück mit Fleisch und Fisch serviert. Wir haben das Personal des Hotels darauf hingewiesen, dass wir Vegetarier sind, und gefragt, ob wir für den nächsten Tag ein Frühstück ohne Fleisch und Fisch bekommen können. Das war angeblich nicht möglich. Wir haben darauf hingewiesen, dass man uns das Essen mit Fleisch und Fisch nicht servieren muss. Das wäre Verschwendung. Am nächsten Morgen haben wir ein Frühstück mit noch mehr Fleisch und Fisch erhalten. Unprofessionell.
10
bo seon
3 de out. de 2025
·
A estadia foi de 1 noite
The service was truly exceptional and of the highest standard. Staff themselves bring the quality of service top-notch on your table, you can experience what is meant to be the Japanese service is. Highly recommended.
The service was truly exceptional and of the highest standard. Staff themselves bring the quality of service top-notch on your table, you can experience what is meant to be the Japanese service is. Highly recommended.
4
Louis
16 de set. de 2025
·
A estadia foi de 2 noites
Don't be fooled by other good reviews, the hotel is very dated and service was sub-par. We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen). For the price of this hotel, we expected alot more than we recieved. Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated. The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing. Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day. On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable. The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests. This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests. We would not recommend this hotel, spend your hard earned money elsewhere. However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.
Don't be fooled by other good reviews, the hotel is very dated and service was sub-par. We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen). For the price of this hotel, we expected alot more than we recieved. Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated. The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing. Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day. On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable. The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests. This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests. We would not recommend this hotel, spend your hard earned money elsewhere. However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.
10
Arnab
17 de mar. de 2025
·
A estadia foi de 1 noite
Aura Tachibana is a Japanese style Onsen accommodation with large Japanese style rooms facing the mountains. We were checked in by a gentleman called Bappa Mondal from our hometown in India (Kolkata) and he was incredible. He explained all the options, did his best to accommodate the dietary restrictions for my wife and gave valuable advice on local transportations. The room was large, quiet and elegant.
Aura Tachibana is a Japanese style Onsen accommodation with large Japanese style rooms facing the mountains. We were checked in by a gentleman called Bappa Mondal from our hometown in India (Kolkata) and he was incredible. He explained all the options, did his best to accommodate the dietary restrictions for my wife and gave valuable advice on local transportations. The room was large, quiet and elegant.
10
Po Yu
18 de jan. de 2026
·
A estadia foi de 1 noite
staff is very courteous and attentive food is wonderful
staff is very courteous and attentive food is wonderful
10
ミチオ
17 de ago. de 2025
·
A estadia foi de 1 noite
ゆっくり過ごすことができるお宿でした。 外国人スタッフの対応も素晴らしかったです。 また利用したいと思います。
ゆっくり過ごすことができるお宿でした。 外国人スタッフの対応も素晴らしかったです。 また利用したいと思います。
10
Amanda
9 de abr. de 2024
·
A estadia foi de 2 noites
Excellent staff and service
Excellent staff and service
10
Gabrijela
23 de mar. de 2024
·
A estadia foi de 2 noites
Das Hotel ist zauberhaft sowie die gesamte Umgebung. Es ist sehr traditionell und wohl eher auf Gäste aus dem Inland ausgerichtet. Das Personal ist sehr zuvorkommend und hilfsbereit. Wir hätten uns etwas mehr Flexibilität hinsichtlich der Essenszeiten gewünscht. Die Mahlzeiten wurden nur zu ganz bestimmten Zeiten serviert, was gar nicht unseren Vorstellungen entsprach, da wir unsere Zeit gerne selbst einteilen.
Das Hotel ist zauberhaft sowie die gesamte Umgebung. Es ist sehr traditionell und wohl eher auf Gäste aus dem Inland ausgerichtet. Das Personal ist sehr zuvorkommend und hilfsbereit. Wir hätten uns etwas mehr Flexibilität hinsichtlich der Essenszeiten gewünscht. Die Mahlzeiten wurden nur zu ganz bestimmten Zeiten serviert, was gar nicht unseren Vorstellungen entsprach, da wir unsere Zeit gerne selbst einteilen.
10
Michael
25 de fev. de 2026
·
A estadia foi de 2 noites
The staff were incredible, they made our stay incredibly comfortable
The staff were incredible, they made our stay incredibly comfortable
10
Mayuresh
14 de set. de 2025
·
A estadia foi de 3 noites
This hotel booking included half board. We requested our special needs and we were extremely happy with the meal preparation and presentation. The public bath/onsen was good and so was the private onsen in the room. The transportation was timely and staff even helped us to load and unload our luggage. Overall very happy with stay and will recommend this hotel to the guests who want to experience upscale japanese hotel experience.
This hotel booking included half board. We requested our special needs and we were extremely happy with the meal preparation and presentation. The public bath/onsen was good and so was the private onsen in the room. The transportation was timely and staff even helped us to load and unload our luggage. Overall very happy with stay and will recommend this hotel to the guests who want to experience upscale japanese hotel experience.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localizado em uma subida a partir de Hakone-Yumoto, a cerca de 10 a 15 minutos a pé, o que pode ser difícil com bagagem. Um serviço de traslado gratuito ajuda, mas funciona em horários limitados; o local é tranquilo, com poucas opções nas proximidades e boas vistas.
Avaliações dos hóspedes relacionadas
10
SZE MAN
5 de nov. de 2022
·
如酒店提供更多班次接送客人往來箱根站會更好
如酒店提供更多班次接送客人往來箱根站會更好
10
Stéphanie
1 de mai. de 2024
·
A estadia foi de 1 noite
Hotel propre, personnel très gentil. Repas et petit déjeuner japonais complet et bon pour ceux qui aiment manger japonais. Le seul bémol est qu’on aurait souhaité avoir plus d’informations en amont sur les transferts en bus lors de notre arrivée car nous sommes montés sous la pluie avec nos bagages et 2 enfants.
Hotel propre, personnel très gentil. Repas et petit déjeuner japonais complet et bon pour ceux qui aiment manger japonais. Le seul bémol est qu’on aurait souhaité avoir plus d’informations en amont sur les transferts en bus lors de notre arrivée car nous sommes montés sous la pluie avec nos bagages et 2 enfants.
8
Benjamin
26 de mar. de 2025
·
A estadia foi de 2 noites
The open-air bath on the balcony was great. The meals were okay but not as good as we have had at upscale onsen hotels. The shuttle bus service was good, although the bus was not equipped to handle large baggage that foreign tourists usually have. There is not much to do in the immediate vicinity of the hotel so you need to have the shuttle take you to the area around the train station.
The open-air bath on the balcony was great. The meals were okay but not as good as we have had at upscale onsen hotels. The shuttle bus service was good, although the bus was not equipped to handle large baggage that foreign tourists usually have. There is not much to do in the immediate vicinity of the hotel so you need to have the shuttle take you to the area around the train station.
4
Louis
16 de set. de 2025
·
A estadia foi de 2 noites
Don't be fooled by other good reviews, the hotel is very dated and service was sub-par. We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen). For the price of this hotel, we expected alot more than we recieved. Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated. The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing. Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day. On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable. The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests. This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests. We would not recommend this hotel, spend your hard earned money elsewhere. However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.
Don't be fooled by other good reviews, the hotel is very dated and service was sub-par. We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen). For the price of this hotel, we expected alot more than we recieved. Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated. The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing. Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day. On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable. The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests. This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests. We would not recommend this hotel, spend your hard earned money elsewhere. However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.
8
James
17 de abr. de 2023
·
A estadia foi de 1 noite
This property could be polarizing for people. On the good side, the room was very nice, traditional Japanese-style with great in-room bath and excellent view of the mountains. The shared baths were also nice. The meals included were very comprehensive in traditional Japanese style with excellent service. Rooftop had great views. Others may find the property a bit dated. The carpet in the lobby is worn and the place feels a bit old. This is not a modern resort. The picture on Expedia probably overstates the elegance. Also, the location is a bit far and uphill from the Hakone train station. Hotel shuttles to the train stop at 11am and it was impossible for us to get a cab back to the station after a later check out. We had to walk 15 mins in the rain to get there. Overall we enjoyed our stay but this might not be for everyone.
This property could be polarizing for people. On the good side, the room was very nice, traditional Japanese-style with great in-room bath and excellent view of the mountains. The shared baths were also nice. The meals included were very comprehensive in traditional Japanese style with excellent service. Rooftop had great views. Others may find the property a bit dated. The carpet in the lobby is worn and the place feels a bit old. This is not a modern resort. The picture on Expedia probably overstates the elegance. Also, the location is a bit far and uphill from the Hakone train station. Hotel shuttles to the train stop at 11am and it was impossible for us to get a cab back to the station after a later check out. We had to walk 15 mins in the rain to get there. Overall we enjoyed our stay but this might not be for everyone.
8
Janna
25 de set. de 2024
·
A estadia foi de 1 noite
Staff was amazingly attentive. Service was wonderful. But the unwalk-ability was a downer. They have a free shuttle from the station to the hotel but only between certain times. The room was big and nicely appointed. The in room onsen was amazing!!!!!!!!! But the bed was so uncomfortable!!!!!!!!!
Staff was amazingly attentive. Service was wonderful. But the unwalk-ability was a downer. They have a free shuttle from the station to the hotel but only between certain times. The room was big and nicely appointed. The in room onsen was amazing!!!!!!!!! But the bed was so uncomfortable!!!!!!!!!
8
Chris
21 de set. de 2024
·
A estadia foi de 2 noites
The Good: Amazing place, private tub was lovely, a little bit of a trek if you don't make the shuttle, but the vantage point is very nice I believe it is highest point in Hakone. The food was a great experience as well. The Bad: The bed creaked so much and matress was not good for me at all.
The Good: Amazing place, private tub was lovely, a little bit of a trek if you don't make the shuttle, but the vantage point is very nice I believe it is highest point in Hakone. The food was a great experience as well. The Bad: The bed creaked so much and matress was not good for me at all.
8
Wes
18 de nov. de 2022
·
A estadia foi de 1 noite
The location of the hotel was not ideal for walking from the train station. The staff was friendly, the included breakfast was awesome, but the stay didn’t include a dinner. The town closes early, so customers need to eat dinner by 4pm or they may not find a place to eat dinner.
The location of the hotel was not ideal for walking from the train station. The staff was friendly, the included breakfast was awesome, but the stay didn’t include a dinner. The town closes early, so customers need to eat dinner by 4pm or they may not find a place to eat dinner.
10
Sally
18 de dez. de 2025
·
A estadia foi de 2 noites
This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.
This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.
8
Geoffery
18 de jan. de 2025
·
A estadia foi de 2 noites
Amazing hotel combined traditional with modernness. We had a large tatami room with regular beds and a Japanese futon bed. It was large and comfortable. Breakfast was Japanese style which we loved. Our daughter however, can not get past eating rice and fish for breakfast. The hotel is not conveniently located, not easily walkable from the train train station. The hotel offers a shuttle bus that takes you to and from train station but stops at 5 pm. You will have to take a taxi, if you return late from Hakone, which costs 600 yen. Otherwise, we loved the stay.
Amazing hotel combined traditional with modernness. We had a large tatami room with regular beds and a Japanese futon bed. It was large and comfortable. Breakfast was Japanese style which we loved. Our daughter however, can not get past eating rice and fish for breakfast. The hotel is not conveniently located, not easily walkable from the train train station. The hotel offers a shuttle bus that takes you to and from train station but stops at 5 pm. You will have to take a taxi, if you return late from Hakone, which costs 600 yen. Otherwise, we loved the stay.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
As refeições são frequentemente elogiadas pela qualidade e apresentação, especialmente os jantares kaiseki e os cafés da manhã japoneses. Vários hóspedes relataram horários rígidos para as refeições, dificuldade em adaptar os menus às suas necessidades alimentares ou pratos sem graça ou servidos frios.
Avaliações dos hóspedes relacionadas
2
Beatrice
13 de abr. de 2023
·
A estadia foi de 2 noites
Bei der Buchung haben wir uns als Vegetarier angemeldet. Trotzdem wurde uns ein Frühstück mit Fleisch und Fisch serviert. Wir haben das Personal des Hotels darauf hingewiesen, dass wir Vegetarier sind, und gefragt, ob wir für den nächsten Tag ein Frühstück ohne Fleisch und Fisch bekommen können. Das war angeblich nicht möglich. Wir haben darauf hingewiesen, dass man uns das Essen mit Fleisch und Fisch nicht servieren muss. Das wäre Verschwendung. Am nächsten Morgen haben wir ein Frühstück mit noch mehr Fleisch und Fisch erhalten. Unprofessionell.
Bei der Buchung haben wir uns als Vegetarier angemeldet. Trotzdem wurde uns ein Frühstück mit Fleisch und Fisch serviert. Wir haben das Personal des Hotels darauf hingewiesen, dass wir Vegetarier sind, und gefragt, ob wir für den nächsten Tag ein Frühstück ohne Fleisch und Fisch bekommen können. Das war angeblich nicht möglich. Wir haben darauf hingewiesen, dass man uns das Essen mit Fleisch und Fisch nicht servieren muss. Das wäre Verschwendung. Am nächsten Morgen haben wir ein Frühstück mit noch mehr Fleisch und Fisch erhalten. Unprofessionell.
10
MIRAT
16 de abr. de 2025
·
A estadia foi de 1 noite
We had an amazing stay at Aura Tachibana - super friendly and extremely helpful staff. The food at the hotel was amazing, and the Onsen experience along with some of the most amazing views of beautiful Hakone mountain line - this is a must experience if you are planning to visit Hakone area!
We had an amazing stay at Aura Tachibana - super friendly and extremely helpful staff. The food at the hotel was amazing, and the Onsen experience along with some of the most amazing views of beautiful Hakone mountain line - this is a must experience if you are planning to visit Hakone area!
8
Benjamin
26 de mar. de 2025
·
A estadia foi de 2 noites
The open-air bath on the balcony was great. The meals were okay but not as good as we have had at upscale onsen hotels. The shuttle bus service was good, although the bus was not equipped to handle large baggage that foreign tourists usually have. There is not much to do in the immediate vicinity of the hotel so you need to have the shuttle take you to the area around the train station.
The open-air bath on the balcony was great. The meals were okay but not as good as we have had at upscale onsen hotels. The shuttle bus service was good, although the bus was not equipped to handle large baggage that foreign tourists usually have. There is not much to do in the immediate vicinity of the hotel so you need to have the shuttle take you to the area around the train station.
4
Louis
16 de set. de 2025
·
A estadia foi de 2 noites
Don't be fooled by other good reviews, the hotel is very dated and service was sub-par. We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen). For the price of this hotel, we expected alot more than we recieved. Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated. The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing. Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day. On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable. The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests. This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests. We would not recommend this hotel, spend your hard earned money elsewhere. However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.
Don't be fooled by other good reviews, the hotel is very dated and service was sub-par. We stayed for two nights in a luxury tower deluxe twin room with an open air bath (private onsen). For the price of this hotel, we expected alot more than we recieved. Our room was nice enough, however was musty, the shower head was broken and everything looked as though it needed to be renovated. The staff were unable to accommodate our meal change requests as my partner is pregnant, this was very disappointing. Even after having requested not having raw fish for my partner, it still came out with dinner and breakfast the next day. On the food, everything was presented nicely however presentation cannot suffice for bland food. We thought the dining experience would have been much more enjoyable. The staff didn't speak very good English, yes, I know we are in Japan and don't mean to sound like a Karen, but for the price of the hotel, a few staff members who speak sufficient English would be beneficial and would offer a better service to their guests. This hotel was almost too conformative and staff didn't not seem willing to accommodate our requests. We would not recommend this hotel, spend your hard earned money elsewhere. However to end on a positive note, the hotel is located only a 10-15 minute walk from Hakone-Yumoto station, so good location. Definitely book a taxi or shuttle bus to the accomodation if you have heavy luggage as there is a steep hike involved.
10
Po Yu
18 de jan. de 2026
·
A estadia foi de 1 noite
staff is very courteous and attentive food is wonderful
staff is very courteous and attentive food is wonderful
8
Aimee
6 de fev. de 2023
·
A estadia foi de 1 noite
Dinner dishes are fast which made food quality turn to col
Dinner dishes are fast which made food quality turn to col
10
Philip
18 de set. de 2025
·
A estadia foi de 1 noite
We stayed for one night at Aura Tachibana, and our arrival from Osaka was unfortunately delayed by 3 hours due to a tsunami but we informed the hotel ahead of time and they were very accommodating. The kaiseki dinner was amazing, so much food and beautifully presented. It was served in the restaurant (not in the rooms) with a lovely view of the mountains. Our room had a private onsen which was great to have
We stayed for one night at Aura Tachibana, and our arrival from Osaka was unfortunately delayed by 3 hours due to a tsunami but we informed the hotel ahead of time and they were very accommodating. The kaiseki dinner was amazing, so much food and beautifully presented. It was served in the restaurant (not in the rooms) with a lovely view of the mountains. Our room had a private onsen which was great to have
10
Sally
18 de dez. de 2025
·
A estadia foi de 2 noites
This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.
This is gorgeous hotel. The staff are so kind, courteous and attentive. My room was spacious, with comfortable bed, stunning mountain views, and of course the Japanese heated toilet seat which is a luxury! The food was delicious. I ate both breakfast and dinner in the hotel restaurant and every little dish was so fresh, interesting and served like beautiful art. The onsen baths are wonderful and relaxing and I enjoyed the sauna as well. Short 10 min walk to the little town center and train station. I liked being away from the shopping street. I felt so taken care of and would definitely stay here again.
10
Vincent
11 de mai. de 2025
·
A estadia foi de 1 noite
Dinner and breakfast were very good in terms of presentation and taste.
Dinner and breakfast were very good in terms of presentation and taste.
10
Mayuresh
14 de set. de 2025
·
A estadia foi de 3 noites
This hotel booking included half board. We requested our special needs and we were extremely happy with the meal preparation and presentation. The public bath/onsen was good and so was the private onsen in the room. The transportation was timely and staff even helped us to load and unload our luggage. Overall very happy with stay and will recommend this hotel to the guests who want to experience upscale japanese hotel experience.
This hotel booking included half board. We requested our special needs and we were extremely happy with the meal preparation and presentation. The public bath/onsen was good and so was the private onsen in the room. The transportation was timely and staff even helped us to load and unload our luggage. Overall very happy with stay and will recommend this hotel to the guests who want to experience upscale japanese hotel experience.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Maria de Fatima
25 de ago. de 2025
·
A estadia foi de 1 noite
Serviço extraordinário
Serviço extraordinário
10
Susanne
há 3 semanas
·
A estadia foi de 1 noite
Vi havde et virkelig skønt ophold. Vi havde værelse med privat oksun og udsigten var skøn. Fællesbadene var virkelig også fine, personalet var meget imødekommende og maden var helt fantastisk
Vi havde et virkelig skønt ophold. Vi havde værelse med privat oksun og udsigten var skøn. Fællesbadene var virkelig også fine, personalet var meget imødekommende og maden var helt fantastisk
6
Ian
2 de out. de 2026
·
A estadia foi de 1 noite
Old property, the access from the train station is not easy. The communication with the management is very hard. It is said that there is a shuttle from the station to the hotel, but there is no way guests can contact property in advance. Sent two messages before and never got a reply
Old property, the access from the train station is not easy. The communication with the management is very hard. It is said that there is a shuttle from the station to the hotel, but there is no way guests can contact property in advance. Sent two messages before and never got a reply
10
Katherine
18 de ago. de 2026
·
A estadia foi de 2 noites
We loved our stay at this ryokan in Hakone - it was our favourite stay during a rent Japan trip. This was our first time staying at a ryokan in Japan. We walked from the train station to the ryokan but you must walk about a steep hill with luggage, so yiu need to be fit. I would suggesting calling and tsking advantage of the free shuttle offered by the property. We used the shuttle to go back to the train station. We stayed two nights which was great. The service was amazing - everyone was so kind and professional. We had our breakfaat and dinner included which was wonderful. The meals were amazing! They did a great job accommodating dietary allergies in our group. The meals were a highlight of our trip. We loved trying all the different Japanese foods. Even the picky eaters in our group found enough to fill them up. We wore the traditional Japanese clothing found in our room to dinner, as did most of the other hotel guestd. We had a choice of dinner times and then enjoyed the onsen after dinner. There were 3 times to chose from for breakfast 7:30 am, 8 am or 8:30 am. We loved the choice. The bathrooms in the rooms are dated but we never used the bathrooms because we always used the hotel onsens. We had a room without a private onsen and did not feel like we were missing out on anything. There is rooftop onsens that can be booked but we found the temperature of these too hot. Overall, an amazing stay. I would definitely return again!
We loved our stay at this ryokan in Hakone - it was our favourite stay during a rent Japan trip. This was our first time staying at a ryokan in Japan. We walked from the train station to the ryokan but you must walk about a steep hill with luggage, so yiu need to be fit. I would suggesting calling and tsking advantage of the free shuttle offered by the property. We used the shuttle to go back to the train station. We stayed two nights which was great. The service was amazing - everyone was so kind and professional. We had our breakfaat and dinner included which was wonderful. The meals were amazing! They did a great job accommodating dietary allergies in our group. The meals were a highlight of our trip. We loved trying all the different Japanese foods. Even the picky eaters in our group found enough to fill them up. We wore the traditional Japanese clothing found in our room to dinner, as did most of the other hotel guestd. We had a choice of dinner times and then enjoyed the onsen after dinner. There were 3 times to chose from for breakfast 7:30 am, 8 am or 8:30 am. We loved the choice. The bathrooms in the rooms are dated but we never used the bathrooms because we always used the hotel onsens. We had a room without a private onsen and did not feel like we were missing out on anything. There is rooftop onsens that can be booked but we found the temperature of these too hot. Overall, an amazing stay. I would definitely return again!
10
Tran Anh
11 de ago. de 2026
·
A estadia foi de 1 noite
Great staffs, great hot tub
Great staffs, great hot tub
Políticas da propriedade
Check-in
Check-out
De 15:00 a 18:00
Antes das 10:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
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Mais barato
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Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-11-10: NO DATA
- 2026-11-11: NO DATA
- 2026-11-12: NO DATA
- 2026-11-13: 356.96523836700436USD
- 2026-11-14: 454.85218889190674USD
- 2026-11-15: 393.42101598083497USD
- 2026-11-16: NO DATA
- 2026-11-17: 267.41801936187744USD
- 2026-11-18: 345.13053559020994USD
- 2026-11-19: 453.62090159912105USD
- 2026-11-20: 454.85218889190674USD
- 2026-11-21: NO DATA
- 2026-11-22: NO DATA
- 2026-11-23: 393.42101598083497USD
- 2026-11-24: NO DATA
- 2026-11-25: 517.6281751583862USD
- 2026-11-26: NO DATA
- 2026-11-27: 517.6281751583862USD
- 2026-11-28: NO DATA
- 2026-11-29: 393.42101598083497USD
- 2026-11-30: 230.91505768981932USD
- 2026-12-01: 393.42101598083497USD
- 2026-12-02: 211.75751769836424USD
- 2026-12-03: 223.7526936602783USD
- 2026-12-04: 393.42101598083497USD
- 2026-12-05: NO DATA
- 2026-12-06: 224.30939108184813USD
- 2026-12-07: 224.3019953022766USD
- 2026-12-08: 225.2963637890625USD
- 2026-12-09: NO DATA
- 2026-12-10: NO DATA
- 2026-12-11: 225.2963637890625USD
- 2026-12-12: 599.8512030303955USD
- 2026-12-13: 225.8552782521057USD
- 2026-12-14: 226.8910258717346USD
- 2026-12-15: 225.2963637890625USD
- 2026-12-16: 224.1718837385559USD
- 2026-12-17: 224.1718837385559USD
- 2026-12-18: 235.33756463378904USD
- 2026-12-19: 469.2600813922119USD
- 2026-12-20: 235.33756463378904USD
- 2026-12-21: 224.1718837385559USD
- 2026-12-22: 224.1718837385559USD
- 2026-12-23: 326.55264193817135USD
- 2026-12-24: 393.42101598083497USD
- 2026-12-25: 300.9335938064575USD
- 2026-12-26: 296.82570366394043USD
- 2026-12-27: 505.3820165625USD
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: 482.28338918243406USD
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
- 2027-01-02: NO DATA
- 2027-01-03: 265.9232256893921USD
- 2027-01-04: 254.29252457611082USD
- 2027-01-05: 254.6178204093933USD
- 2027-01-06: NO DATA
- 2027-01-07: NO DATA
- 2027-01-08: 254.6178204093933USD
- 2027-01-09: 267.0314248704529USD
- 2027-01-10: 404.390767951355USD
O horário de check-in começa às15:00O horário de check-in termina às18:00O horário de check-out termina às10:00
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
Requisitos De Check-In
Taxa de check-in tardio para check-in entre 10h e 11h.; Check-out tardio disponível mediante uma taxa (sujeito à disponibilidade);
Requisitos De Idade
Idade mínima para fazer o check-in: 18 anos
Animais De Estimação
Não aceita animais de estimação;
Serviços De Recepção
Esta propriedade oferece serviço de traslado da estação de trem. Antes da viagem, os hóspedes devem fornecer os detalhes da chegada à propriedade, usando as informações de contado indicadas na confirmação da reserva. Para organizar o check-in, entre em contato com a propriedade pelo menos 24 horas antes de sua chegada, usando as informações contidas na confirmação da reserva. Se planeja chegar após meio-dia, entre em contato com a propriedade antes de sua chegada, usando as informações contidas na confirmação da reserva. Hóspedes devem entrar em contato com a propriedade com antecedência para receber as instruções de check-in. Eles serão recebidos pela equipe da recepção no momento da chegada. Em caso de dúvidas, entre em contato com a propriedade usando os dados que estão na confirmação da reserva. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução. Os hóspedes que reservarem tarifas de meia-pensão e solicitarem jantar no hotel deverão chegar antes das 18h. Esta propriedade não serve refeições halal nem vegetarianas, e a maioria das restrições alimentares não pode ser atendida. Hóspedes com alergias alimentares devem entrar em contato com a propriedade com antecedência. Os hóspedes devem entrar em contato com o estabelecimento com antecedência para solicitar comodidades e yukata.
Identificação
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras;
Política Para Crianças E Camas Extras
Berços não disponíveisCamas extras/dobráveis não disponíveis
Restaurante(s)
Experimente as especialidades do Kaze no Yakata, um dos 2 restaurantes neste hotel. Feche o fia com uma bebida refrescante em um bar/lounge.
Taxas E Impostos Obrigatórios
Você deve pagar os seguintes encargos na propriedade. As tarifas podem incluir impostos:
- A cidade cobra um imposto de JPY 150.00 por pessoa, por diária. Esse imposto não se aplica a crianças de até 12 anos.
Listamos todas as cobranças que a propriedade nos forneceu.
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Estacionamento
Sauna
Quartos de não fumadores
Serviços de limpeza
Instalações para banquetes
Cofre
Serviços
Serviços de limpeza
Instalações para banquetes
Cofre
Depósito de bagagem
Área designada para fumadores
Check-in/check-out expresso
24-Hour Front Desk
Concierge Services
Atividades
Karaoke
Terraço
Internet
Wi-fi gratuito
Geral
Quartos de não fumadores
Sauna
Massagem
Tratamentos corporais
Tratamentos de beleza
Máquinas de venda automática
Sala familiar
Estacionamento
Estacionamento
Estacionamento gratuito
Area Shuttle (free)
Parking Onsite