Hotel Carlton Plaza

Name: Hotel Carlton Plaza
Address: Rua Junqueiras, 601, Poços de Caldas, Minas Gerais, Brazil, Poços de Caldas, Minas Gerais, Brazil
Rating: 8.87

"Great location"

"Spacious rooms"

"Loved the shower"

"Staff were helpful and professional"

Amenities

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Property description

Don't miss out on the many recreational opportunities, including an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, an arcade/game room, and a banquet hall.

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Guest reviews

8.9

Fabulous

Based on 917 verified reviews

Who stays here?

Business

22%

Couple

25%

Family

39%

Group

10%

Solo

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews, Hotel Carlton Plaza is praised for attentive staff, comfortable rooms, and a generous breakfast, while recurring complaints focus on paid parking, aging or noisy air conditioning, occasional maintenance lapses, and sporadic noise issues.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

Rodrigo

Mar 26, 2026

Stayed 1 night

Renata

Nov 30, 2025

Stayed 3 nights

Hotel is not in good condition. Breakfast is great. My car was parked and came completely dirty of bird droppings.

Vinicius

Nov 24, 2025

Stayed 2 nights

Hotel bom no geral

Michel

Jul 19, 2025

Stayed 3 nights

This property is safe, neat and clean. The staff is very professional and kind. I have stayed at this hotel 5 times and it does not dissapoint.

Michel

Feb 23, 2025

Stayed 1 night

Excellent.

Rua Junqueiras, 601, Poços de Caldas, Minas Gerais, Brazil

Location

With a stay at Carlton Plaza Poços de Caldas in Poços de Caldas (Região Urbana Homogênea IX), you'll be steps from Paco das Aguas Shopping Center and Macacos Fountain. This family-friendly hotel is 0.3 mi (0.5 km) from Nossa Senhora da Saude Cathedral and 0.4 mi (0.7 km) from Thermas Antonio Carlos.

Paco das Aguas Shopping Center(0.1 miles)

Thermas Antonio Carlos(0.2 miles)

Calendario Floral Monument(0.2 miles)

Jose A Junqueira Park(0.2 miles)

Pedro Sanches Square(0.3 miles)

Palace Casino(0.3 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self parking is available on-site for a fee of BRL 40 per day. Valet parking services are also offered. Reservations are not required.

A complimentary full breakfast is served daily from 6:30 AM to 10 AM.

Pets are not allowed at the hotel. However, service animals are exempt from this policy.

Check-in is from 2:00 PM until midnight, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

The hotel offers limited wheelchair accessibility, including accessible parking and facilities. However, specific details about accessible rooms and bathrooms are not provided.

The hotel is situated in Poços de Caldas, just steps from Paco das Aguas Shopping Center and Macacos Fountain. It is approximately 0.3 miles from Thermas Antonio Carlos and Nossa Senhora da Saude Cathedral, making it a convenient base for exploring the area.

Yes, the hotel features an outdoor swimming pool. Specific operational hours are not provided, but it is available for guests to enjoy.

Children are welcome at the hotel. Up to 3 children aged 5 years and younger can stay for free when occupying the parent or guardian's room using existing bedding.

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