The Grand Palace Hotel

This is the worst place I have stayed in Addis. The rooms were cold, the duvet was really not warm and on one day they cleaned my room and didnt give any towels. Also the services, staff are not really friendly.

It was great

All of the staff were incredibly polite and helpful. The room and common areas were impeccably clean. Not quite as nice as the Sheraton, but a much better value.

I had a pretty good stay at the Grand Palace hotel. I appreciated the free airport shuttle, hot showers, and a good meal at the hotel restaurant. The staff were always helpful with my requests. I was surprised that my room had no table or chair at all, which was pretty inconvenient. There was a sign about amenities having been removed for covid-19, and that they could be requested, but still! Also, my room happened to have only one window looking out into a narrow alley with the fire escape, and it could be pretty loud during the day with voices and various clanging noises. For a longer stay I probably would have asked for more furniture and/or to change rooms, but for a short stay it was fine.

My stay was not so pleasant: 1. There was no air freshener in the toilet 2. Toilet paper ran out without replenishment on time. 3. Left my access card at the reception, and they misplaced it and denied that I left my card at reception. They later found it and the apology was not sincere. 4. Paid USD539 for the accommodation and submitted USD600. I was given the change in birr even though I did not want the birr. 5. one of the receptionists gave me the change short by 1000 birr. I do not know whether it was intentional or a mistake. 6. Aircon was centrally controlled hence not effective in the room.