Regenta Arie Lagoon Negombo

The bed was amazing; so comfy and soft! I saw the sun rise whilst looking over the lagoon. Close enough to the airport. Probably wouldn’t want to stay more than a day or two.

The room I booked did not exist. The manager tried to convince me that the room they put me in was the room I booked. I had to contact Expedia to try to resolve the issue which did not happen. They promised to add a $90 credit to my account, I haven't seen that credit yet, but it may be processing. The resort said they would comp me breakfast for the remainder of my stay but that did not cover the charges I should have recouped.

Hotel is 3 star at best. Property is VERY tired ; restaurant food is not very good. Front office manager was very accommodating. Smell from lagoon is strong .

Beautiful place, very well maintained property, friendly staff but it’s a bit remote, transportation in and out is a bit inconvenient.

Expedia did not submit my booking. I had to wait for hours until things were sorted out. When I thought everything is solved Expedia also forgot to submit that I booked breakfast. The receptionists were helpless and asked me to sort it out. But as a guest this shouldn't be my responsibility. The next day they provided breakfast complimentary because of the inconvenience. Generally the staff was very different. Some attentive an quick (especially during breakfast) and some quite some slow - but all friendly. My journey wasn't what I expected therefore. But the hotel is nice and provides a relaxed athmospehre. Anyway I cannot recommend to proceed a booking via Expedia ever again. Their reply to e-mail was: It could take 72 hours - 28 days for a reply from the responsible dapartment. Thanks for nothing.