Dreams Hotel Puerto Rico

Room was absolutely dirty, in a sketchy area

Staff was friendly and the room was clean and had everything we needed.

While not paying the high rates . Room was spacious. Had a microwave and small refrigertor. The A/C was excellent. Definitely a keeper for me. The guy at check in was very helpful and had good suggestions to go eat.

So much. The desk was unattended and when i called the number on the sign and said i was there to check in whoever answered the phone just hung up. Apparently i was supposed to know she was passing the message on. There was no hot water in the room. There was an ear buds in the sink.

Our first night stay the service was great. The room was great. The next weekend nights that stay we got there too early as we showed up when we got off of our cruise ship forgetting that check-in wasn’t until 3 in the afternoon. The woman that was working was very rude to us. She was also terrible to a disabled veteran with mental issues and seemed very proud of herself for the way she was behaving. Honestly it made me sick to watch. I was thankful when the other woman showed up that was there the previous weekend when we stayed before our cruise started. She went and got our room ready so we didn’t have to keep waiting outside. The room was very clean and we enjoyed the rest of the day and evening.