Hakuba Canadian Lodge

The apartment for 4 person is located in a building with no elevator, so we had to carry luggage up the staircase. Luckily, we were given 2nd floor unit. The apartment unit is spacious and clean. The staff is responsive to our message and can write in English. Overall still a great stay and would recommend to others. 👍

なんでも、揃っていて、まるで住んでいるように過ごせる快適なロッジでした

去年もきましたが今年も最高でした

Great spot to stay! Only 10 min walk to the ski field and plenty of restaurants around. Staff were lovely and super helpful, even offering a shuttle to the grocery store and bus station. Room was spacious and comfortable. Having a washing machine, bonus! Would definitely stay again.

Our stay at this lodge was disappointing due to several maintenance and safety issues. The property is in desperate need of an upgrade. Upon arrival, our unit was very cold as the heat had not been turned on, and we quickly discovered that the hot water in the shower was not working. While the staff responded quickly to fix this issue, other inconveniences persisted. The kitchen was missing many basic essentials there was no coffee, tea, or sugar, only salt, pepper, and cooking oil. Additionally, the washing machine and heater in the back bedroom worked intermittently, which made our stay less comfortable. and resulted in a trip to the laundry mat. On the positive side, the water pressure in the shower was fantastic, and the location was convenient, with easy access to the free shuttle. However, safety was a major concern. My husband slipped on ice while walking to check out, resulting in a hairline fracture to his wrist. Given the icy conditions, some salt or snow clearing to the main office by 9 AM would have been greatly appreciated. Overall, while the staff was responsive, the lodge needs significant improvements in maintenance, amenities, and safety measures to provide a more comfortable and worry-free experience for guests.