Hotel Louisville

security was very good

The Hotel was in a great location if you have to be at one of the downtown hospitals for an early appointment, which is why we stayed there. Also, it is within walking distance to the Brown Hotel and 4th Street Live. It has a security guard that can help direct you and also to help in any way. We were very happy with the hotel.

Parking was included, beakfast was hot and fresh. Beds comfortable. Great value!!

We traveled through many cities, many hotels and our best experience was at the Hotel Louisville. From the time we walked in and met Will working at the desk. We were a bit early for check in so we sat in the beautiful front salon while we waited. Our room was clean, beds were comfortable, showered was great with toiletries supplied. First appearance was a little shady, but this was an amazing place. They are very caring of people from all walks of life. I never felt unsafe. There was a live blues band playing on the Friday evening which was great. Then to our surprise we heard there was county music and line dancing in another hall on the other end of the hotel. We went, it was so much fun. Amazing country dancing. Highly recommend this place... Who need perfection, well if you do, the staff were amazing. Thanks again to Will.

Kentucky Derby weekend, we had a hotel in Clarksville reserved a year in advance. We got to that one only to be told our reservation was cancelled due to a “price discrepancy” Hotel Louisville had availability. While it was in a slightly rougher area of downtown Louisville, the desk staff, security, and maid service were all friendly and available. Fresh towels and toiletries were placed in our room each morning. The Wi-Fi worked great. Security was always outside in the gated parking lot. “HOPE” was written on the derby horse just outside the parking lot and God was part of the Wi-Fi password. We are thankful, they had availability and kindness when our first hotel experience at the Clarksville Raddison was beyond disappointing. This hotel appeared to be all about helping others less fortunate. Something we should all do more of ourselves.

The room was cold there was no wifi only one elevator worked. The only thing that was good was its proximity to the places I wanted to visit

I stayed here for 4 days on a business trip. It was economical, and I liked the location. Parking was free, easy and secure. I also appreciate the mission of the facility.

I stayed here 2 nights as I was in town for The National Farm Machinery Show. Over all my experience at this hotel was good. What ever you do don’t leave your car under the canopy while you’re checking in because someone jumped all over me for that. But the rooms were clean and they do offer a donut style breakfast in the mornings. I would stay here again just remember don’t leave your car under the canopy while your checking in apparently the world will come to an end.

Amazing hotel, was on the 10th floor, clean and comfortable, has a nite club in lobby, proceeds goes to the homeless shelter, has a breakfast buffer and diner buffet, tight parking but managable, nice people, centrally located in downtown louisville, room was spacious and comfortable, would highley recommend. Thank you will for all your help and was a pleasure meeting you.

Towels and room was clean Very Limited noise levels Elevator was slow ah, only 1 was functioning Breakfast was Apples, bagels (good ones) and donuts. Not much Else besides common cereal. Place was a mess everywhere, kinda dirty. Looked like the owners had hoarding disorder Due to their humanitarian work, alot of sketchy looking people was inside and outside premise - though never felt in danger, whole place was very inklusive and kind. Both me and spouse mingled with alot. Alot of (what I assume) volunteer Security, which made it all feel very safe. Had a very nice car parked on hotel parking lot, it was still there when I left. It was a decent and nice place, but not luxurious in any Way. Are you traveling on a budget to stay in Louisville for a day or two, this is fine.

The hotel is old but not in a charming way. I was happy that there were security guards in the parking lot and front door. The hallways had a foul smell and it made it's way into the rooms as well.

Great receptionist, Nasty Room, blood stain on both mattresses and no working light in bathroom so we'd have to shower in the dark after a long days work and sleep in nasty stained up beds

This is dirty stinky hotel! Not what I expected at all. With so many choices around skip this dump! It needs a remodeling badly. Stained carpet halls; not working properly shower; everything dirty inside and out. The reason why it doesn't have worst ratings is the club/bar downstairs for older people, they probably rate it instead of the hotel!

It looked like a drug hotel. It had a smell in the lobby. The furniture was old and dusty. The one good thing is that I didn't see any bugs.

Terrible mouse crap in the beds and under sheets

Smells. Room door couldn’t lock carpets 50 years old. Everything completely out of date and very shabby.

This property hasn't been updated since it was built several decades ago. It's rundown and filthy. I stayed only 1 of 3 nights. And only bc I was exhausted and the sheets were clean. It's sketchy but the people there were kind.

Mouse poop all over the beds and under pillows

The hotel felt like it had not been deep cleaned in years. While it is in a nice location and the staff was friendly, the overall experience left me feeling very gross. There is an ingrained scent of old smoke all over the building despite it now being smoke free. The phone and TV remote in the room both had a layer of dust on them and the floor left my feet feeling gross if I did not have socks or shoes on.

This hotel was very run down. The pictures on the internet are misleading. We also saw a mouse in our room. Lots of junk piled in hallways etc.

The hotel is very old and not kept up. We were on the 10th floor and could hear every sound outside as if it were right outside the window. There was a bad smell when you first enter the hotel, luckily it was not on our floor. The bed cover was paper thin. I would not stay there again.

No heat in room or lodge area. Luggage racks needs repaired or replaced.

The air didn’t work my last day in there which I had to sleep in heat but other then that I was good 😊 can’t complain

It's a cheap hotel and you get what you pay for. It's fine if you understand the concept of budget hotel. It looks a bit run down in the lobby area. But the room was clean, had a working fridge, microwave, nice tv. But the AC was out. Overall I would stay there again for the price.

I almost didn't stay here when I read that it is part hotel and part homeless shelter, but it was the only affordable place walking distance to downtown so I took a chance. Yes, there are homeless people in the lobby and outside smoking. But if you are prepared for that and can ignore, it's really not bad. They have specific floors for paying guests, the 10th floor was totally nice and quiet in my case. The room was clean, spacious, and comfortable. I would actually stay there again. Parking lot has security and I was not worried about my car.

A/C not working. Lights in room not working. No soap provided for bath. Terrible experience

Cool historic building. Heat AC did not work. Very clean. Good place to stay for the money.

To be honest, it was adequate, but over-all the hotel is suffering from routine maintenance and is located in a financially depressed area with dilapidation of the neighborhood and surrounding buildings; noted windows and doors boarded up, trash, and tall weeds in vacant lots. The carpet in the entrance and lobby area is bunched up in areas which I tripped on and taped together in spots. Our room was good sized; we had a working frig, microwave, and coffee pot. I liked the separate counter area for putting on make-up with a large mirror outside the bathroom, which was a plus with 3 females. The bathroom lacked routine maintenance, the bathtub did not drain well, and the bathroom fan was noisy. The beds were ok but bring your own pillows. One can walk to the downtown from the hotel and take in all the sights, which was nice, but would rather be closer to the downtown for convenience, as there is a significant homeless population, so I was not comfortable walking by myself, unless my roommates walked with me. The hotel itself must rent out rooms to those with low income and to the elderly; at least they have decent shelter. Those inhabitants were polite, and several were not only very poor but had notable disabilities. The staff was polite, and housekeeping visited the room daily bringing fresh towels and taking care of the trash, which I don't always see in the more expensive hotels, so that was a positive. It was quiet at least. We came for the Derby.

The hotel was not in the greatest of locations. A bit noisy and busy at night (street rods and races on the streets). On the 10th floor it wasn't too bad. The hotel was obviously old, but clean. Could use a facelift and updating. Staff were very, very nice and helpful. Room was very clean. Towels weren't the softest, but it was very neat and clean and pleasant in the room.

The AC barely works room was 80 degrees

Laid back place with very nice staff.

This hotel was very frustrating to work with. First, I called to book a room and the staff member who answered the phone said "we don't do that. Go to Expedia" and ended the call. I booked a room for my mom through Expedia, and when she got there they wouldn't let her stay because she didn't have her ID on her but had all of the confirmation information for the hotel room. When I tried to get my money back from them, they of course sent me to Expedia who spent days trying to get ahold of someone from management. Once Expedia finally did get in contact with them and explained the situation, the member of management refused to refund my money. Before I knew about this, I had tried to walk in with my mom the next day to book another night, and they rudely refused saying they don't take walk-ins. I have no idea what the front desk staff actually do there because every request I had was met with them rudely telling me they don't do that.

The first shift weekend front desk staff was phenomenal in assisting with helping me with some Expedia issues. Great job she did and went above and beyond to help out.

Staff is always friendly. Only downside is cold continental breakfast. No toaster for bagel, but friendliness of the staff makes up for it!

Took a hour to check in. No one at the desk to check us in. Key card didnt work. Took 3 trips to the front desk. No trash can in the room. Refrigerator doesn't work.

The front desk staff was very pleasant and most accommodating. I will def recommend them and return again.

The staff (minus security) were very nice. The restaurant serve good affordable food, but the breakfast included with stay is a sad joke. The motel needs a major update and the security staf need to know how to talk to guests . They appear to been sent straight out of prison. . On my last day at the motel, I was waiting for my ride and the security tried to chase me out of the lobby. The parking attendant Also yelled at me and my guest when we sat outsider on the grounds. I GO to Louisville twice a year but don’t see me going back to Louisville hotel again.

We traveled through many cities, many hotels and our best experience was at the Hotel Louisville. From the time we walked in and met Will working at the desk. We were a bit early for check in so we sat in the beautiful front salon while we waited. Our room was clean, beds were comfortable, showered was great with toiletries supplied. First appearance was a little shady, but this was an amazing place. They are very caring of people from all walks of life. I never felt unsafe. There was a live blues band playing on the Friday evening which was great. Then to our surprise we heard there was county music and line dancing in another hall on the other end of the hotel. We went, it was so much fun. Amazing country dancing. Highly recommend this place... Who need perfection, well if you do, the staff were amazing. Thanks again to Will.

The worst hotel I ever experienced. No gym, the moment in the room sneezing starts- mainly due to dust mites- related to inadequacies of cleanliness. The word thing is the customer service. While I paid the hotel through Expedia, they pushed me vigorously to pay again and not willing to communicate with Expedia. They treated me as unwanted guest trying to cheat them. I have to go through rigorous process of getting back my money from Expedia.

We try to check in late (around 11 pm), we get to the front desk no one was there, security guard come up to us and he was very/extremely rude, we waited (20-30 mins) for someone to come up to the front desk no one showed up, so we left. My girlfriend and my sister felt very uncomfortable/unsafe, very bad experience,I wouldn’t NEVER book a room here.

Location is great

I liked the closeness to the expo center and availability.

The surrounding area was a little rough but I love the mission of the hotel.

A lot of homeless people hang out around the front of the hotel. Doesn't feel safe.

To be honest, it was adequate, but over-all the hotel is suffering from routine maintenance and is located in a financially depressed area with dilapidation of the neighborhood and surrounding buildings; noted windows and doors boarded up, trash, and tall weeds in vacant lots. The carpet in the entrance and lobby area is bunched up in areas which I tripped on and taped together in spots. Our room was good sized; we had a working frig, microwave, and coffee pot. I liked the separate counter area for putting on make-up with a large mirror outside the bathroom, which was a plus with 3 females. The bathroom lacked routine maintenance, the bathtub did not drain well, and the bathroom fan was noisy. The beds were ok but bring your own pillows. One can walk to the downtown from the hotel and take in all the sights, which was nice, but would rather be closer to the downtown for convenience, as there is a significant homeless population, so I was not comfortable walking by myself, unless my roommates walked with me. The hotel itself must rent out rooms to those with low income and to the elderly; at least they have decent shelter. Those inhabitants were polite, and several were not only very poor but had notable disabilities. The staff was polite, and housekeeping visited the room daily bringing fresh towels and taking care of the trash, which I don't always see in the more expensive hotels, so that was a positive. It was quiet at least. We came for the Derby.

Loved my stay at Hotel Louisville. The staff were so friendly and helpful. The building and décor are dated, but everything is clean. Location is fantastic, walkable distance into the CBD and on the Number 2 bus line straight from the airport.

The hotel was not in the greatest of locations. A bit noisy and busy at night (street rods and races on the streets). On the 10th floor it wasn't too bad. The hotel was obviously old, but clean. Could use a facelift and updating. Staff were very, very nice and helpful. Room was very clean. Towels weren't the softest, but it was very neat and clean and pleasant in the room.

Our stay was perfect We went foe the ball game and to see and do Louisville. The hotel was centrally located for our needs. Our room was very clean and the bed was perfect. We had an ice maker on our floor and the tv had the other games on. We didn't eat at the hotel. Parking was plentyful. We had no problems at all...WE WILL STAY AGAIN!!

The hotel was clean, the breakfast was so-so but the price was fair for service, one thing is I felt the area might be a little unsafe but the hotel had security guards, I would use the hotel again but not go walking around at night in the area

When I got to the hotel, there were bums outside the front door and all of the buildings were boarded up around the location

Clean rooms, nice staff. Have stayed several times. They had free breakfast, lunch & dinner for anyone on Christmas day! Lovely community thought! Surrounding area quiet but sketchy.

Received Food Poisoning from the in-House diner after eating the baked spaghetti, had to go to the hospital 2hrs after eating. I was violently sick. Don't eat the food!!!

This hotel has everything, dance hall, cafe and more. The check out was later than usual and I loved it. Was able to enjoy your stay just a bit longer than other hotels. Was quiet and clean and very Christian oriented. I'll definitely be coming back.

Staff is always friendly. Only downside is cold continental breakfast. No toaster for bagel, but friendliness of the staff makes up for it!

Def outdated but for the price it was a good experience. The staff was amazing. The $5 lunches worth it. The continental breakfast we skipped. No fruit mostly bread and donuts. Would go back.

Good property and great location. Good value for your dollar. No evening options for dining or cocktails.

I wish they would take better care of breakfast.

I stayed here 2 nights as I was in town for The National Farm Machinery Show. Over all my experience at this hotel was good. What ever you do don’t leave your car under the canopy while you’re checking in because someone jumped all over me for that. But the rooms were clean and they do offer a donut style breakfast in the mornings. I would stay here again just remember don’t leave your car under the canopy while your checking in apparently the world will come to an end.

Amazing hotel, was on the 10th floor, clean and comfortable, has a nite club in lobby, proceeds goes to the homeless shelter, has a breakfast buffer and diner buffet, tight parking but managable, nice people, centrally located in downtown louisville, room was spacious and comfortable, would highley recommend. Thank you will for all your help and was a pleasure meeting you.

There was no AC for our room so the stay was unbearably hot. When i asked about this the manager stated they only had AC or heat during the year. There were no house keepers so our room was never cleaned and towels were never replenished. The breakfast was only bagels and doughnuts with milk or orange juice. Would not go back.