Water's Edge Holiday Home

The holiday was cancelled and refunded without any reasonable reason !This was suppose to be our Christmas Not Happy

This house is well situated for enjoying the stunning Northumberland Coastline The House itself has everything you need and is very comfortable A lot of thought has clearly gone into ensuring that guests have everything they need The booking was initially a concern to me as although I had tried to pay, I kept being told there was an error. This was with VRBO and I couldn’t get hold of anyone, I thought we had lost the booking because it then became unavailable but after a few days I had an e mail from Cottages.com to say there had been a problem and to ring them, which I did, and they took payment over the phone. They told me this was an issue because the booking wasn’t initially with them. About a week before we went, I realised we hadn’t had any confirmation of the payment or booking and had to ring through to ask for it. Shortly after this, we also had communication from the owners and from that point communication was really good but I would say the initial process is stressful, nothing to say you are booking effectively through a fourth party!