The Pago Design Hotel Phuket-SHA Plus

The reception staff were not very friendly and not very helpful. The restaurant service is something else. You can be seated and then the staff will disappear into the kitchen for a chat with the chef for over 20 minutes without asking if you would like a drink! The best part was being woken up at 6am for a wedding ceremony. The microphone linked to the heavy duty speakers was such a beautiful touch. It not only woke us up in the hotel but also some guy in Patong. The best of this hotel is when you check out and they will not let you leave until they have done a full inspection of the room. Personally, not serving you in the restaurant, waking you up for a wedding that you haven't been invited to and also branding you as a thief before you leave is amazingly poor. They class this as 4 star, but, this is a 2 at tops. Avoid. . .

The property was very clean and the staff was very nice. There is a good amount of places to eat that is walking distances. You do have to walk through an alley to get to them, but just like most places in Thailand I never felt unsafe walking through them, even at very late hours.

Very respectful people, hotel, and top of the line service. Very impressed with this hotel!

Good food and room service , they have connections with excursions and very clean room each day beautiful architecture nice poool and garden and ballroom

The property is relatively nice. The staff is mostly young, inexperienced and a few initially had attitudes. An individual attitude did come around to become very pleasant. Another was apparently not a pleasant person.