Hotel Sogo Cainta

Just need a place to stay so we booked this place. The towels are old and dirty white color, like it was used to clean the floor and torn as well. I have to ask for another towels but still dirty white color and old look. They need new set of towels and linens for the property. We bought new towels as we can’t use the one they provided. Also the room has no window and felt like a prison. How do you get out in case of fire? The staff are courteous and helpful.