Appalachian Motel

Malo

Excellent value. It’s better than you’d expect for the price. I always stay here when I’m in the area.

Absolutely terrible customer service. My party has the flu and think everybody would much rather not have somebody who is sick on the premises. I have been trying for two days to cancel my reservation and whenever somebody actually does answer the phone the guy just yells at you and hangs up on you. I am now stuck paying the fees because nobody on the other side knows how to answer a phone. I will tell anybody and everybody I know to never stay here.

Sheets were not clean. The rest of the room and bathroom were fine. Plenty of hot water and heat

I know this isn’t a “nice” motel so my expectations were not high of course, and I’ve stated many times in the past pre covid for easy access to Mt creek. Today I needed one night, and the room given had so many visible hairs on the bed, pulled back the sheets and it’s beyond obvious there is dirt and hair all over both beds. I told the owner (barely speaks English) and he showed me another room, we looked together and when I pointed out the sheets were clearly filthy on that one too, he was agitated and told me to change hotels. I asked him to change the sheets and he said no, so then we changed hotels. This place is absolutely disgusting. It was bad before, and it’s bad and worst now. Yikes.