Mamilla view URBAN - Boutique hotel

Good location, nice staff, nice room, but there are 2 issues I want to raise: 1. The mattress was smaller than the bed 2. We came to Jerusalem for a medical appointment. Three days before our arrival, the doctor moved the appointment by one day. I contacted the hotel and asked to move our reservation by one day as well, including shifting the departure date accordingly. There were rooms available, but the hotel refused to make the change without providing any reasonable explanation. The only response I received was: “It’s not according to our policy.” I found this extremely disappointing, especially given the circumstances and the fact that rooms were available.

Very accommodating hotel with incredibly nice and helpful staff. The rooms are on the smaller side, but they’re clean, comfortable, and nicely done. The location absolutely can’t be beat—so convenient and close to everything. We really enjoyed our stay!

Great location and customer service is OUTSTANDING. Will definitely stay again. This was a great stay

Muy buena atención seguro me volvería a hospedar y la ubicación es Excelente

The room that I got it was not so great very small I requested on my reservation delox room