GATEWAY INN

The person at the desk when we checked in was great and a hard worker (when we saw him the next morning, he was washing windows). He was the only highlight of our stay. The room needed a lot of maintenance. The air did not work at all. When I turned on the water in the shower, it came out orangish-brownish-rust. The traffic was very noisy. The electrical outlets were loose and didn’t hold my phone charger. The chair in the room was so worn out, the green material was completely absent on the seat and most area of the arms, showing a layer of black vinyl-like material. We travel a lot and this was in the top two worst rooms we’ve ever stayed in.

Doors in the room would not close, such as the bathroom door where I was unable to have privacy when using the bathroom. When I first arrived I waited outside for 30 mins due to the doors being locked and no one was at the front. I tried buying drinks from the vending machine but the front desk said it didn’t work. He was very ignorant to guest. He offered waters but had said I had to buy them. When I said I would, he stated only cash. I replied that I only had card. Then asked if there was an atm to pull money out he said no. I asked for him to charge the waters on my card and he refused. Which was very strange to me almost as if he was pocketing the cash for the drinks. The room looked dirty, if it wasn’t so late I would’ve left but I had to rest my head and dealt with it for the few hours I was there. I’m highly unsatisfied and will never be returning to this business.

While this is an old-style motel, the manager provided excellent service during my stay. Because the temperature was dropping below zero at night, the manager provided a space heater to ensure I wasn't cold. When heavier than expected snow fell, the manager called to offer to bring coffee to the room, and even to pick up takeout for me from one of the local restaurants. When I was ready to check out the following morning, he had already shoveled out my car and even cleared the windows before offering to carry my bag out. His service may have been especially thoughtful because I am a senior citizen, but I truly appreciate it. Lastly, the location was convenient to both Midway Airport and to my Oak Lawn destination.

Yes staff was courteous and the room was clean.

The room is comfy and I enjoyed my stay! Easy check in, helpful front desk worker. I would book here again if I were ever back in town.