Holiday Inn Express Thomasville by IHG

Upon my arrival, the first room I was assigned was absolutely unacceptable. The bathroom had not been cleaned and was extremely filthy. I returned to the front desk, where Tracy was exceptionally helpful. She promptly reassigned me to another room and, knowing I have limited mobility, thoughtfully placed me on the first floor. I truly appreciated her professionalism, kindness, and willingness to assist. Unfortunately, the second room presented another issue it did not have a shower curtain. Once again, Tracy maintained her pleasant attitude and accommodated me without hesitation. Before officially accepting the room, I inspected it myself. While it was much cleaner and did have a shower curtain, I discovered a large stain on the bed sheets. Because it was late in the evening, I simply asked Tracy for a clean set of sheets and changed them myself. She graciously offered to do it for me, but I declined because she had already gone above and beyond throughout the evening. My frustration is with the overall condition and housekeeping standards of the hotel. Considering this property is one of the better options in the area, I was shocked and deeply disappointed by the lack of cleanliness and quality control. A guest should not have to inspect multiple rooms or replace their own bedding to feel comfortable staying overnight. The condition of the rooms fell well below what is acceptable.

No cable or anything working on the TV for most of our 2 night stay. Called and asked for more towels as they only left us 1, they advise us that they didn’t have any more towels until the next day. Ice machine was down too.

Very clean and comfortable hotel. Best I've stayed at in the area.

Thank you very nice room

I love the property