Kitlada Hotel Udonthani

I went to check in Kitlada hotel at Udon Thani yesterday but they said didn't have any reservation under my name from hotel.com and they claimed that hotel.com is not their booking agent. I had booking confirmation (Itinerary # 72059668427791) from your side, why such problem can happen?

The room was nice, the sheets were lovely, the bathroom was a bit small, the balcony and view from the 4th floor were pleasant. The main reason I booked the hotel was for its reasonable price, food options, and convenient location 10 mins from the airport. The entrance to the hotel is off a narrow street in a local neighborhood, but Google Maps got me to within one house and the hotel parking was not difficult to navigate. Kitlada provided a free, hot breakfast and had a small restaurant where you could order dinner. Both of these were appreciated despite that the meals were not that exciting. I do get the impression the hotel has suffered from the pandemic. Felt a little like a ghost town. Not many guests. But a staff member was always available. A decent value.