Grand Mercure Jakarta Harmoni

部屋は清潔、シャワー◯ 朝飯◯ コタ地区再訪時、再利用したいと思いました

部屋の清掃の際にソープ皿を自分で落として壊したくせに私の所為だとホテルに報告し、かつ私に確認もせずに部屋に電話して説明を求められたので、極めて不快だった

房間乾淨，早餐需要加油

The only Asian breakfast you need to add more choices to the breakfast menu

"My recent stay was marred by two significant issues that impacted my trip. First, a major discrepancy occurred at check-in. I had a confirmation for a two-night stay including breakfast, but was informed the reservation was only for one night. I am concerned about what caused this error, as it reflects on the reliability of your booking process. Second, the integrity of my non-smoking room was compromised. The moment I opened the door, I noticed a distinct tobacco smell, which was later confirmed by visible burn marks on the carpet. This was disappointing and negatively affected my comfort. I must commend your staff for their friendly demeanor throughout. However, their positivity could not compensate for the core failures in reservation management and room quality control. I hope this feedback helps you improve your processes."