Good points: kids club and breakfast Bad: tacky way to nickle and dime people that already spent a lot of money that completely takes the 5-star feel away (examples: displaying floaties at every pool and trying to charge horrendous prices to use them (and once you paid you cannot take them from 1 pool to a different pool), I tried to take away my daughters hot chocolate from breakfast because we had to leave for the airport and they asked me for almost $10 dollars for a take away cup!!!), lots of weird rules that made us feel uncomfortable (asking for room number 100 times a day, cannot take pool towel from 1 pool to another), beach was full of rocks and shells - not really able to go in with a small child. Lastly we booked for a king but all they did was putting 2 single beds together and if I wanted a real king I had to upgrade and pay of course I would never go back , especially for the price …there are way better, friendlier and customer centric resorts in the same area
Good points: kids club and breakfast Bad: tacky way to nickle and dime people that already spent a lot of money that completely takes the 5-star feel away (examples: displaying floaties at every pool and trying to charge horrendous prices to use them (and once you paid you cannot take them from 1 pool to a different pool), I tried to take away my daughters hot chocolate from breakfast because we had to leave for the airport and they asked me for almost $10 dollars for a take away cup!!!), lots of weird rules that made us feel uncomfortable (asking for room number 100 times a day, cannot take pool towel from 1 pool to another), beach was full of rocks and shells - not really able to go in with a small child. Lastly we booked for a king but all they did was putting 2 single beds together and if I wanted a real king I had to upgrade and pay of course I would never go back , especially for the price …there are way better, friendlier and customer centric resorts in the same area