Residenza Ruspoli Bonaparte

Beautiful history, but beware of luggage handling The building itself has wonderful history, and Madam Maria’s free tour about the property and her family’s story was genuinely interesting and memorable. That part deserves credit. Unfortunately, our overall experience was overshadowed by a serious issue with luggage handling. We informed Madam Maria and Rodel that we would pick up our luggage at 5:30 PM, but when we arrived, no one was there. We knocked on the door for 15 minutes, tried calling several times, and even the guard couldn’t reach Rodel. We almost missed our train by just four minutes because of this. We reached out to the hotel afterward to ask for an explanation, but received no response. It was an extremely stressful experience and very disappointing given how promising everything else seemed. If you stay here, I recommend not leaving your luggage behind after check-out, as the handling and communication can be unreliable.

Beautiful historic small hotel in a wonderful area but service terrible. Only 1 staff member that I saw and he was very unpleasant and terrible communication. Zero luxuries and comfort.

Disappointing Experience Despite Nice Photos I recently stayed at this property and, unfortunately, my experience was far from what I expected based on the photos. The property looks about 50% less impressive in reality, and it seems to be in need of some serious maintenance. Additionally, the house has a strong fragrance, which might be an issue for anyone with allergies. More concerning, however, was an incident where someone attempted to open our room while my family and I were inside, which made us feel unsafe and led us to leave early and book another hotel. Despite contacting the property manager, the response was not reassuring. I hope the management takes steps to improve safety and overall conditions so future guests can have a better experience.

Incredible value

This hotel is a dream. You are literally staying in a palace. There were paintings on the wall, in arms length, that were from the 1600’s. Everything was breathtakingly beautiful, and the beds were super comfortable. The bath tubs were also massive, and you really never find that in Europe. *Note that this is not a “hotel” like most are. It’s more like an air b&b with no kitchen. It’s an incredible place to stay, but if you’re looking for a place with room service, you’ll want to choose a different spot.