Copacabana Shores

Clean comfy

No email response on early check in request - door locked and only able to get in within 2-5pm. Room was located 3 metres from reception so was v noisy with guests arriving/leaving. No physical keys provided - access by electronic keypad - due to a power outage I was unable to access the hotel - this is ridiculous. I had to bang on windows until another guest opened the door for me during a storm event. No communication from the hotel during or after. This is not acceptable.

lift broken. dirty seat, balcony, curtains. left old food and bones, outdoor table unusable due to filth. pool area disgusting.

No staff. Sheets on bed were not clean, windows and screens need a good clean along with curtains. No hand towels supplied, washing machine not working and n toilet roll holder missing and not replaced. Bit expensive for what it was. Positive , good location

Would not recommend this accommodation. In need of upgrade, everything is old & worn. Shower head needs replacing, mattresses & pillows were soft. Paid a lot since it is high season but definitely not good value for the money