Quest Frankston on the Bay

On arrival staff were not welcoming and could not read their own booking system. Tried to say we had not booked 2 rooms and then tried to charge again despite it being prepaid. No apology given for their errors. Nothing wrong with the hotel itself but the staff are not up to the job, am still waiting for the room deposit to be released 3 weeks later.

Convenient location to airport transportation. Front desk was very helpful!

Lounge and bed need updating very worn Good location, walk to everything needed

Clean room except for having a dirty cutlery insde the drawer, no beach view seen, staff are friendly, though we requested for a cutlery but was not given.

Overall the room was in good condition, though there were a couple of issues. First off one of the bedside lamps was off due to a power outlet issue and the toilet seat was loose. The staff on duty were helpful. The mattress was too soft and could be improved with a new firmer one.