-------- CANCELLATION POLICY --------
- Standard Rate (Default Rate):
If you cancel or amend your reservation up to 3 days in advance of your arrival date, no matter the time, you will not get charged. The Italian local date will prevail. Failure to cancel withing this timeframe will result in a cancellation penalty equal to the first night of your stay plus the 50% of the remaining amount.
- Non-Refundable Rate
The total amount of the reservation may be charged any time after booking. If cancelled, modified, or in case of no-show, you will not be able to get a refund.
- Other things to note:
No-Shows will be considered as normal cancellations, therefore the same cancellation policy stated above will apply.
After check-in, even in the case of early departure, the total amount of your reservation will be charged.
We only accept cancellation or modification requests in written form.
If the total value of a single booking or batch of bookings belonging to the same group is greater than or equal to € 300, a non-refundable deposit equal to 50% of the total value will be required to confirm your booking regardless of the rate type selected.
If you arrive a day late without informing us, we will do our best to welcome you, but this may not be in the same room type you've booked or even not guaranteed at all, and it may incur extra charges.
-------- GENERAL TERMS AND CONDITIONS --------
1. Arrival & Departure
Check-in is from 2 pm, but our reception is open 24/7. In case you arrive before 2 pm, you are very welcome to show up at the Hostel and leave your luggage with us to have a walk around the city.
Check-out is by 10.30 am, so we will need you to take all your belongings out of the room by that time. If you are not planning to leave in the morning, we can keep your luggage for free all day long.
2. Stayovers
If you stay over the night and you've booked a shared dormitory with other guests, we kindly ask you to leave the room by 11 am, so we can do daily housekeeping to keep the place clean for you and for other guests. We end doing housekeeping by 2 pm.
If you prefer to sleep during the day, or just want to wake up later, we suggest you to reserve a private room, so you can choose whether our housekeepers can clean the room every day or not.
3. Identification
Please make sure to bring a valid identification with you, that can be a passport, a European government-issued ID card or a driving license (only if you are an Italian guest). If you forget your document, we will not be able to check you in. These documents are required by the Italian law.
4. Age Restrictions
If by the date you check-in you are under 18 years old, and in any case below 16 years old, we will accept your booking only if you will bring a signed Authorization of one of your parents or a person who acts in their stand.
In some circumstances we will have to call the police to ask authorization before letting you stay with us.
Guests who wish to bring their children under 10 years old must book a private room.
5. Room Allocation
If you are travelling with family or friends, we will do our best to allocate you in the same room. However, please note that this is not always possible, and even if you make the same reservation, booking a bed in a shared dormitory, does not guarantee to stay in the same room.
If you want to stay in the same room, we always suggest booking a private room that will feet you need.
6. Payment
We accept credit, debit and prepaid cards issued world-wide by Visa, Mastercard, Maestro, Discover, Diners Club, JCB, American Express and mobile wallets including Apple Pay, Samsung Pay, Google Pay and Alipay with QR codes. Crypto currencies are not accepted.
We also accept cash, but only in € (Euro) currency. For any reason we cant accept cash payments above the limit of € 1.999,99 due to Italian law restrictions. If you prefer to pay cash, please bring the precise amount, as in the absence of change we will not be able to accept the payment.
If you want to pay before your arrival, you can contact us by email indicating your Full Name and reservation number. We will send you a link where you can safely pay by payment card, SOFORT-Klarna, PayPal.
In case you prefer paying by wire-transfer you should inform us at least 4 working days before your check-in, as we need to collect the amount before your arrival.
7. Receipts and Invoice
Upon payment we will issue a fiscal document (Commercial Document) that includes your name, the number of guests, date of arrival and departure and the total amount paid.
If you need a VAT Invoice that includes additional data such as the name of your Company, Address and VAT Number, you must request if at the time of your reservation. We will not be able to issue in any case a VAT Invoice after we print a Commercial Document.
9. Taxes
In all our listed prices, Italian VAT (10%) is always included. As we are a Hostel located in the Metropolitan City of Naples, we are exempt from paying the Tourist City Tax.
In any case, if any additional tax is required, we will inform you before the transaction.
10. Discretion
All Bookings are subject to availability and Hostel Mancini reserves the right to decline any booking at its sole discretion.
11. Room Key, Towels and Linen
When you check-in we will give you the key for the room and for the floor corridor. Linen is always included for the first time you check-in, and we can change once every six days. While linen is included in the price, towels are to be rented for the price of € 2,00 per piece. You can bring your own if you prefer, but please note that is not our responsibility if you lose them.
We will require a deposit of € 10 which will be not refunded in any case if the key or bed linen will not be returned at check-out.
12. Damage to Hostel Mancini Property
Guests will be expected to reimburse Hostel Mancini for any damage caused by inappropriate guest behavior during their stay. Bad behavior includes any kind of damage, including damages caused by excessive alcohol consumption or usage of drugs.
12. Guest Behavior
Hostel Mancini and its personnel will not allow any racist, misogynist, transphobic, homophobic, or violent attitude. We expect you to respect other guests as well as staff, residents and property. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other
guests, staff or residents, will be asked to leave the hostel premises immediately and will not be refunded.
13. Personal Property
It is a guest's responsibility to ensure that personal belongings are always secure. You will find personal lockers in the rooms. They will require a padlock which is not included. You can bring your own or buy one from the vending machine standing near the reception. Hostel Mancini does
not accept liability for the loss, theft or damage to guests' property, however, sustained or caused.
14. No Smoking
Smoking is only allowed outside the balconies, but still we expect you to ask other people, standing near you, if smoke could bother them. Any guest found smoking inside the building areas, including rooms or bathrooms, will be fined € 50,00.
15. No Use of Drugs
Drug use is illegal and strictly forbidden by the Italian law. Any guest found using drugs within our property will be fined € 250,00 and asked to leave the premises immediately. In some cases, we will be required to call the police. A refund will not be issued.
16. Alcohol consumption
We will not serve alcohol and will not tolerate alcohol consumption by anyone under the age of 18. At our staff discretion, we can choose to stop serving alcohol if we realize it is time to stop.
We will not allow glass bottles inside our property. This is a security measure for you and for others.
17. Food and beverage
You can bring your own food and beverages in the hostel, except glass bottles, but make sure you store it in our kitchen. We ask you to put a label on your food, with your name and check-our date on it. Due to strict Hazard Analysis and Critical Control Point (H.A.C.C.P.) EU regulations, we might ask you, or we might be obliged, in rare cases, to throw away food, as well as not labelled food.
We do not allow to bring any food or beverages inside the rooms. Every time you use our kitchen equipment, you will be asked to leave it exactly as you found it, so make sure to clean after use.
17. Breakfast
We include free breakfast in the price, unless explicitly stated on the Booking.
The self-service breakfast is served daily from 8.00 am till 10.00 am. You can check what is included on the Kitchen Board, as we might change the menu day by day.
In some exceptional cases, if we will not be able to serve breakfast, we will inform you in advance.
18. Facilities Rules
Kitchen is available for Guests for free and is available from 2.30 pm till 11.30 pm.
Shower and Kitchen facilities are not available before check-in and after check-out.
For security reasons, in any case we cannot store luggage that belongs to an unregistered person. To be registered, the person needs to reserve a bed or a room and sleep during the night.
19. Pets
Unfortunately, we cannot allow pets in our Hostel. In some cases, we still might allow animals, such as guide-dogs. If you want to make sure, contact us via email at admin@hostelmancini.com
20. Security
For security reasons we ask to not introduce glass bottles, always wear shoes while walking inside the common areas and watch out for slippery floor warnings. Hostel Mancini is exempt from any liability due to the violation of these provisions.
Furthermore, the customer who does not comply with the conditions, could be criminally reported and might be liable for damages towards the Hostel and/or other customers.
Our reception is open 24/7 and all common areas, including Reception, Kitchen, TV Room, Dining Room, corridors and entrances, are under 24/7 video-surveillance. Registrations will be kept for a reasonable period according to the local legislation and will be at the police disposal in case of illegal activities.
We ensure the personal data protection according to the EU Regulation 2016/679 also known as GDPR (General Data Protection Regulation).
21. Force Majeure
In the event of Force Majeure (governmental action, transportation interruption, terrorist attack, pandemics, alien invasion and others) affecting your booking, Hostel Mancini might not able to refund customers and we reserve the right to receive any outstanding payment in connection to your confirmed booking.
The Customer's rights as a consumer under consumer protection legislation from time to time in force shall not be affected by this Conditions.
21. Ending
While we ask you to take note and comply to these Terms and Conditions, we want to ensure and wish you a Pleasant Stay in Naples and at Hostel Mancini.
For any matter regarding our services and products, we are always at your disposal. Please do not hesitate to consult us at Reception or by sending an e-mail
-------- CANCELLATION POLICY --------
- Standard Rate (Default Rate):
If you cancel or amend your reservation up to 3 days in advance of your arrival date, no matter the time, you will not get charged. The Italian local date will prevail. Failure to cancel withing this timeframe will result in a cancellation penalty equal to the first night of your stay plus the 50% of the remaining amount.
- Non-Refundable Rate
The total amount of the reservation may be charged any time after booking. If cancelled, modified, or in case of no-show, you will not be able to get a refund.
- Other things to note:
No-Shows will be considered as normal cancellations, therefore the same cancellation policy stated above will apply.
After check-in, even in the case of early departure, the total amount of your reservation will be charged.
We only accept cancellation or modification requests in written form.
If the total value of a single booking or batch of bookings belonging to the same group is greater than or equal to € 300, a non-refundable deposit equal to 50% of the total value will be required to confirm your booking regardless of the rate type selected.
If you arrive a day late without informing us, we will do our best to welcome you, but this may not be in the same room type you've booked or even not guaranteed at all, and it may incur extra charges.
-------- GENERAL TERMS AND CONDITIONS --------
1. Arrival & Departure
Check-in is from 2 pm, but our reception is open 24/7. In case you arrive before 2 pm, you are very welcome to show up at the Hostel and leave your luggage with us to have a walk around the city.
Check-out is by 10.30 am, so we will need you to take all your belongings out of the room by that time. If you are not planning to leave in the morning, we can keep your luggage for free all day long.
2. Stayovers
If you stay over the night and you've booked a shared dormitory with other guests, we kindly ask you to leave the room by 11 am, so we can do daily housekeeping to keep the place clean for you and for other guests. We end doing housekeeping by 2 pm.
If you prefer to sleep during the day, or just want to wake up later, we suggest you to reserve a private room, so you can choose whether our housekeepers can clean the room every day or not.
3. Identification
Please make sure to bring a valid identification with you, that can be a passport, a European government-issued ID card or a driving license (only if you are an Italian guest). If you forget your document, we will not be able to check you in. These documents are required by the Italian law.
4. Age Restrictions
If by the date you check-in you are under 18 years old, and in any case below 16 years old, we will accept your booking only if you will bring a signed Authorization of one of your parents or a person who acts in their stand.
In some circumstances we will have to call the police to ask authorization before letting you stay with us.
Guests who wish to bring their children under 10 years old must book a private room.
5. Room Allocation
If you are travelling with family or friends, we will do our best to allocate you in the same room. However, please note that this is not always possible, and even if you make the same reservation, booking a bed in a shared dormitory, does not guarantee to stay in the same room.
If you want to stay in the same room, we always suggest booking a private room that will feet you need.
6. Payment
We accept credit, debit and prepaid cards issued world-wide by Visa, Mastercard, Maestro, Discover, Diners Club, JCB, American Express and mobile wallets including Apple Pay, Samsung Pay, Google Pay and Alipay with QR codes. Crypto currencies are not accepted.
We also accept cash, but only in € (Euro) currency. For any reason we cant accept cash payments above the limit of € 1.999,99 due to Italian law restrictions. If you prefer to pay cash, please bring the precise amount, as in the absence of change we will not be able to accept the payment.
If you want to pay before your arrival, you can contact us by email indicating your Full Name and reservation number. We will send you a link where you can safely pay by payment card, SOFORT-Klarna, PayPal.
In case you prefer paying by wire-transfer you should inform us at least 4 working days before your check-in, as we need to collect the amount before your arrival.
7. Receipts and Invoice
Upon payment we will issue a fiscal document (Commercial Document) that includes your name, the number of guests, date of arrival and departure and the total amount paid.
If you need a VAT Invoice that includes additional data such as the name of your Company, Address and VAT Number, you must request if at the time of your reservation. We will not be able to issue in any case a VAT Invoice after we print a Commercial Document.
9. Taxes
In all our listed prices, Italian VAT (10%) is always included. As we are a Hostel located in the Metropolitan City of Naples, we are exempt from paying the Tourist City Tax.
In any case, if any additional tax is required, we will inform you before the transaction.
10. Discretion
All Bookings are subject to availability and Hostel Mancini reserves the right to decline any booking at its sole discretion.
11. Room Key, Towels and Linen
When you check-in we will give you the key for the room and for the floor corridor. Linen is always included for the first time you check-in, and we can change once every six days. While linen is included in the price, towels are to be rented for the price of € 2,00 per piece. You can bring your own if you prefer, but please note that is not our responsibility if you lose them.
We will require a deposit of € 10 which will be not refunded in any case if the key or bed linen will not be returned at check-out.
12. Damage to Hostel Mancini Property
Guests will be expected to reimburse Hostel Mancini for any damage caused by inappropriate guest behavior during their stay. Bad behavior includes any kind of damage, including damages caused by excessive alcohol consumption or usage of drugs.
12. Guest Behavior
Hostel Mancini and its personnel will not allow any racist, misogynist, transphobic, homophobic, or violent attitude. We expect you to respect other guests as well as staff, residents and property. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other
guests, staff or residents, will be asked to leave the hostel premises immediately and will not be refunded.
13. Personal Property
It is a guest's responsibility to ensure that personal belongings are always secure. You will find personal lockers in the rooms. They will require a padlock which is not included. You can bring your own or buy one from the vending machine standing near the reception. Hostel Mancini does
not accept liability for the loss, theft or damage to guests' property, however, sustained or caused.
14. No Smoking
Smoking is only allowed outside the balconies, but still we expect you to ask other people, standing near you, if smoke could bother them. Any guest found smoking inside the building areas, including rooms or bathrooms, will be fined € 50,00.
15. No Use of Drugs
Drug use is illegal and strictly forbidden by the Italian law. Any guest found using drugs within our property will be fined € 250,00 and asked to leave the premises immediately. In some cases, we will be required to call the police. A refund will not be issued.
16. Alcohol consumption
We will not serve alcohol and will not tolerate alcohol consumption by anyone under the age of 18. At our staff discretion, we can choose to stop serving alcohol if we realize it is time to stop.
We will not allow glass bottles inside our property. This is a security measure for you and for others.
17. Food and beverage
You can bring your own food and beverages in the hostel, except glass bottles, but make sure you store it in our kitchen. We ask you to put a label on your food, with your name and check-our date on it. Due to strict Hazard Analysis and Critical Control Point (H.A.C.C.P.) EU regulations, we might ask you, or we might be obliged, in rare cases, to throw away food, as well as not labelled food.
We do not allow to bring any food or beverages inside the rooms. Every time you use our kitchen equipment, you will be asked to leave it exactly as you found it, so make sure to clean after use.
17. Breakfast
We include free breakfast in the price, unless explicitly stated on the Booking.
The self-service breakfast is served daily from 8.00 am till 10.00 am. You can check what is included on the Kitchen Board, as we might change the menu day by day.
In some exceptional cases, if we will not be able to serve breakfast, we will inform you in advance.
18. Facilities Rules
Kitchen is available for Guests for free and is available from 2.30 pm till 11.30 pm.
Shower and Kitchen facilities are not available before check-in and after check-out.
For security reasons, in any case we cannot store luggage that belongs to an unregistered person. To be registered, the person needs to reserve a bed or a room and sleep during the night.
19. Pets
Unfortunately, we cannot allow pets in our Hostel. In some cases, we still might allow animals, such as guide-dogs. If you want to make sure, contact us via email at admin@hostelmancini.com
20. Security
For security reasons we ask to not introduce glass bottles, always wear shoes while walking inside the common areas and watch out for slippery floor warnings. Hostel Mancini is exempt from any liability due to the violation of these provisions.
Furthermore, the customer who does not comply with the conditions, could be criminally reported and might be liable for damages towards the Hostel and/or other customers.
Our reception is open 24/7 and all common areas, including Reception, Kitchen, TV Room, Dining Room, corridors and entrances, are under 24/7 video-surveillance. Registrations will be kept for a reasonable period according to the local legislation and will be at the police disposal in case of illegal activities.
We ensure the personal data protection according to the EU Regulation 2016/679 also known as GDPR (General Data Protection Regulation).
21. Force Majeure
In the event of Force Majeure (governmental action, transportation interruption, terrorist attack, pandemics, alien invasion and others) affecting your booking, Hostel Mancini might not able to refund customers and we reserve the right to receive any outstanding payment in connection to your confirmed booking.
The Customer's rights as a consumer under consumer protection legislation from time to time in force shall not be affected by this Conditions.
21. Ending
While we ask you to take note and comply to these Terms and Conditions, we want to ensure and wish you a Pleasant Stay in Naples and at Hostel Mancini.
For any matter regarding our services and products, we are always at your disposal. Please do not hesitate to consult us at Reception or by sending an e-mail
