Staff was professional and kind except for management. At checkout they attempted to act as if they don\'t honor Expedia and it\'s terms. I booked for 27 nights with $10 charge per day for breakfast, I had messaged the property through Expedia and asked if I could use the daily breakfast expense towards lunch or dinner as my schedule varied each day. I was told YES. At checkout they \'played dumb\' said breakfast was only $3. I showed them my messages received through Expedia. One of the managers I dealt with acted as if he had no idea about the arrangement. I showed him the message I had received and he replied, "that message wasn\'t sent to you BY US". I told him that the owner of the inn has a contract with Expedia and he should know the terms. He continues to argue with me! Suddenly, I had to defend myself and I did have to raise my voice. He kept making phone calls. I told him I did not owe the 9,000 rupees. If anything the Inn owed me money! 27 nights x $10 = $270 = 23,000 rupees. He did not want to accept the fact I had proof and a message stating how the daily breakfast charge would be applied to daily food costs. It\'s as if he wanted me to give up and just pay the amount. He had no daily itemized bills. Just a flat cost of 9,000 rupees. The entire staff shows up and I have about 7 men around me! I am a female solo traveler. My friend from India shows up and has words with the manager. Suddenly he says " YOU OWE NOTHING". Thanks to Kailash, very kind man
Staff was professional and kind except for management. At checkout they attempted to act as if they don\'t honor Expedia and it\'s terms. I booked for 27 nights with $10 charge per day for breakfast, I had messaged the property through Expedia and asked if I could use the daily breakfast expense towards lunch or dinner as my schedule varied each day. I was told YES. At checkout they \'played dumb\' said breakfast was only $3. I showed them my messages received through Expedia. One of the managers I dealt with acted as if he had no idea about the arrangement. I showed him the message I had received and he replied, "that message wasn\'t sent to you BY US". I told him that the owner of the inn has a contract with Expedia and he should know the terms. He continues to argue with me! Suddenly, I had to defend myself and I did have to raise my voice. He kept making phone calls. I told him I did not owe the 9,000 rupees. If anything the Inn owed me money! 27 nights x $10 = $270 = 23,000 rupees. He did not want to accept the fact I had proof and a message stating how the daily breakfast charge would be applied to daily food costs. It\'s as if he wanted me to give up and just pay the amount. He had no daily itemized bills. Just a flat cost of 9,000 rupees. The entire staff shows up and I have about 7 men around me! I am a female solo traveler. My friend from India shows up and has words with the manager. Suddenly he says " YOU OWE NOTHING". Thanks to Kailash, very kind man
