Holiday Inn Express Hotel & Suites Shakopee by IHG

Everything was nice except when I booked my room I got a king size bed with a pull out couch but when I checked in the woman said there was only a king size bed and that there was no pull out couch so she switched me to a room with two beds down on the next floor and then the next morning another worker told me that the room was booked and the people were coming today at three so I had to pack everything back up and move to the next floor up because the woman lied about not being a couch. It would have been fine if I didnt have a special needs child and all of her stuff to pack back up and move too.

When we pulled up the guy at the front desk was walking out the door. As I was walking in he just kept walking and I had to wait 3-5 min for him to come back in. He was on the rude side . We got to our room and my wife went to take a shower. As she stepped into the bathroom she stepped into something on the floor. Then she noticed the toilet had been used and not flushed. If it hadn’t been so late I would’ve went and requested another room. Will never stay at this place again

Very clean and great customer service. The breakfast was also great.

Clean room. Decent breakfast.

Everything was great