Bird in Hand 家庭飯店

The staff was excellent and the room was really clean and nice. We were so close to the pool too. This would be a great place to go with kids. They have mini golf, a playground and awesome pool.

Pools looked dirty and cloudy outside property very nice

Friendly staff, has 2 indoor pools and hot tub, I outside pool and a fire pit. Something for everyone.

We have stayed here before. They had a couple of incidents that put their usual accommodations out of commission. Restaurant closed due to a fire. Front office under construction from an accident. Hot tub had not been cleaned in a while.

Having a toddler it was great to have the park and animals. There are two indoor pools where some older kids stayed in one and us and our toddler were able to enjoy the other. The bird in hand market is so close and so great. The restaurant which is walking distance from the inn was closed for renovations. We went there prior to and is great as well. Great location for surrounding attractions.

We loved the large indoor pool area with two pools and large hot tub. There was plenty of seating with games for kids and adults in sight. Snack machines were also close. Very clean. Nice atmosphere.

The Staff were welcoming and most helpful. Our Room was comfortable and reasonably up to date with everything you would expect. Dining was convenient. Pools was large and well kept. We look forward to our next visit!

I love coming to Bird in hand family inn. My family and I have gone atleast once a year for the past 10 years. This last time the experience was different. I believe they are remodeling but I am not sure. The pool area was extremely unclean. There’s was mold around the hot tub and the pool looked very dirty. That unfortunately made our experience not so pleasing as we usually love their amenities. We decided against getting in. Hopefully they bring the place back up to healthy conditions.

Room was beautiful, spacious and clean. Pools were great. Overall wonderful place to stay. Can't wait to go back.

Limited facilities due to fire.

Room was very clean

Everything was great! Staff very helpful! Very clean

We were constantly killing flies in our room.

Clean rooms, staff

I had tons of ants in my room 344. I asked could they spray and in stead I was given spray. I asked could they move me and my family to another room but the hotel was booked. The ants were in my bed, on the dresser and in my purse. We stayed here in April this year and had no problem. This time ants were all over us. We tried to make the best of it and sprayed all over the walls, dresser, mattress etc. we were there for 3 nights. Over all the pool was great, the tour was amazing and the staff are friendly.

I have loved this hotel since 2013. The room we had was disgusting. It had broken things, mold, it was dirty! The whole hotel needed a deep cleaning. Pool and hot tub water was cloudy. It honestly makes me very sad. I absolutely love this hotel. Have recommended this hotel to so many family and friends over the years and with the condition jt is now sadly that is not the case.

I love coming to Bird in hand family inn. My family and I have gone atleast once a year for the past 10 years. This last time the experience was different. I believe they are remodeling but I am not sure. The pool area was extremely unclean. There’s was mold around the hot tub and the pool looked very dirty. That unfortunately made our experience not so pleasing as we usually love their amenities. We decided against getting in. Hopefully they bring the place back up to healthy conditions.

Room was very clean. I appreciated the assigned parking. The 2 hour complimentary van tour of the area was great! The hot tub was very relaxing. Price was reasonable. It was conveniently located for us. Front desk staff was very friendly, but not pool area staff. Both indoor pools were colder than desired. Pathway lights along sidewalk between front building and pool would be helpful. We stayed in older front building and water temperature for shower fluctuated from very hot to cold making showering unpleasant. No breakfast. No usb equipped receptacles.

Clean hotel room. Was arriving late, I did appreciate the front desk calling to check on my arrival time, due to them closing at 10 pm. I noticed bathroom had peeling drywall. Overpriced for condition of room.

Let me start with the bathroom. When you open the door Togo in you have to shimmy to the side of the toilet to go in.The door is 2 to 3 inches from the toilet. The shower side is even worse yet. The toilet is very low, I just had 2 hip replacements and I could barely get off that toilet. Husband said he killed a spider in there and there was also ants in there. Now I will move onto the pool. The water itself was nice but the pool is filthy, green algae all over and very dirty up around the edges. The hot tub was nice. Check in was ok. The grounds was nice. The beds was very comfortable. Lastly, I never went to a hotel that they didn’t have a big pot of coffee for the customers in the morning. I do not recommend this hotel.

Hotel needs updating but was somewhat clean. Room felt like the 1970-80s era

The room was really nice, probably one of the nicer hotels we’ve stayed in, the only complaint would be the bathroom was a little cramped, we would still consider staying here again.

I liked overall experience however, Wifi service was horrible. I had to go all the way to lobby to get connection then come back to room to see if it works few times. However, it was constantly failing and was working for like a second. If you need to check any urgent email better off to do it with your phone. Your phone signal would be week to but better. Property was one of most clean property and room compare to similar price point places. Very satisfied other than wifi. You need to remember lobby will be closed from 10pm to 8am. This is Amish town so many things are not open late night or Sunday. Plan in advance to make Sunday fullfilled with activities, there is a lot to do but you should plan in advance for Sunday.

I have stayed here in the past so did not hesitate to book again..given a room in what I would consider the ground floor or basement level...the 200's section. You could see the pool off to the side and some garden area. after we got settled I noticed an odor in the room...chlorine or chemical...I would have moved but my family member did not want to...after returning from dinner I noticed the room was more of a musty smell. The bed was awful as were the pillows...the mattress was lumpy and you had to make sure you moved to the middle of the bed to be somewhat comfortable. I had not encountered this in the past. The bathroom is tiny. I was disappointed in my stay as I have stayed in the past in various rooms and not encountered these issues. If I were alone I would have pushed for a different room. I am not sure if I would return to this hotel based on this. I did mention the mattress to the clerk upon checking out and she said she "would mention it to them". I was not asked at check out how my stay was so I offered the comments to them about the mattress.

While there was construction being done it did impact some things . The overall property was very nice and the pool area was great the room itself was small outdated bathroom and that musty old room smell when u get in with a humidifier going can only hope other rooms better

Room was dated and needs renovation for the for the amount it cost per night.

The room was nice and clean but somewhat noisy at night because our room 144 was in back near highway. Staff was friendly and professional. The on-site construction due to earlier explosion and fire was somewhat inconvenient and an eye sore.

Very courageous check-in, reserved parking, quiet and clean. Air conditioning loud, but nice and cool.

I would definitely stay here again but only in the pool hotel portion. The rooms in the building closest to the road are musty and need updating. There was a small dehumidifier in the room that I had to empty each day during our stay. My family was in the hotel portion and their rooms were much nicer albeit the bathrooms are extremely small. The staff are very friendly. The pool area very nice. The mini golf was nice but wish they offered discounts for guests. The best part was the free shuttle ride through the Amish countryside and our driver Chris was super nice!

Bed was the worst I've ever slept in. But, Robin at the front desk was outstanding. They gave us money back and said they are in the process of getting new mattresses.

I had an amazing stay, room was clean, I felt safe in the environment/ area. Staff was beyond helpful/ friendly. Definitely will be returning to your hotel for a girls trip.

Very confusing finding our rm, staff not helpful at all. No place to eat on site. Next morning we were woken up early arpund 7:30 by a staff meeting going on outside our rm. So much for sleeping in after a long nite drive.

We are VIP members. When we checked in, we were told that because we had reserved the room on line, we would not receive credit for a stay, even though we paid for a room. We were also put into a room separate from the pool building. We have been coming to this facility for at least 25 years and were treated very poorly. Also, restaurant was closed, which is not indicated on the website. Very disappointed this time.

We had a lovely weekend stay at Family Inn and found the front desk staff to be extremely helpful and friendly, offering great dining and sightseeing suggestions. The property was very clean and the indoor pool area and hot tub were lovely after a day out and about. The location is wonderful, you are right in the center of all the shopping and tourism activities so it can’t be beat, but still on a quiet road.

What a great place! We’re a family of 3 and stayed for a weekend trip to Lancaster and will definitely come back. The staff were incredibly friendly. The Inn itself, had planned events, so there’s no shortage of things to do. Our room was extremely clean and I was surprised with the amount of space we had (booked a standard room w/double beds). I’m looking forward my next trip and staying here again!

Very pleasant, enjoyable stay, although very short. Disappointed that continental breakfast mot an option. Also two times the cleaning staff opened our door before 10:30!

Expedia said i got a message from the property asking when we'd like to check in. I replied 12:00pm-2:00 pm. I got there at 12:30pm and the girl said the room isn't ready. I said can you call me when it's ready. She said I can take your number but if we are busy, we won't call. Also, we stayed in the pool building. The beds and pillows were comfortable enough but the room itself needed new wall paper/paint. The toilet was the loudest I've ever heard and the bathroom sink drained very slowly. These might be older rooms because the room I've stayed in in the front of the property wasn't this bad.

The staff was very friendly and accommodating.

Room was very clean. I appreciated the assigned parking. The 2 hour complimentary van tour of the area was great! The hot tub was very relaxing. Price was reasonable. It was conveniently located for us. Front desk staff was very friendly, but not pool area staff. Both indoor pools were colder than desired. Pathway lights along sidewalk between front building and pool would be helpful. We stayed in older front building and water temperature for shower fluctuated from very hot to cold making showering unpleasant. No breakfast. No usb equipped receptacles.

A clean and cozy stay in the heart of the beauty that is Lancaster. The staff is so friendly, the scenery picturesque, and the atmosphere is warm and welcoming. Perfection.

Lots to do and very conveniently close to everything.

I loved the location. It was absolutely beautiful, quiet, relaxing & enjoyable. The internet was spotty, however, & the TV channels were limited in variety. They carry Fox News but need Newsmax, too, since they carry all of the standard & cable liberal "news" outlets. Also, Oxygen & ID channels would be good additions to the TV choices. We only watched it in the evenings, though. Overall, we were well-pleased with our vacation there. Everyone was pleasant, from the staff to the guests we interacted with. Just very nice, sweet, Godly people!

We have stayed here before it is vey nice, clean and convenient to all the Amish shops, Farms close to the train shop for kinds of trai parts, trains all models and sizes. Definitely will be back

Good location.

a very nice place, quiet and close to everything

Great place to stay in Lancaster. Close to main attractions, add off route 30. Nice and quiet

Convenient to local shops and highway. Very friendly and no problems at all. Definitely take advantage of the complimentary bus tour! Sundays the area is closed (no breakfast or local shops open) so plan your activities accordingly.

The part of the INN we stayed at was very quiet, and the room smelled nice and was very clean upon check in. They have lawn chairs outside that you can sit and enjoy the weather. There is a nice bakery and cafe within walking distance, as well as an artisan village with some nice shops. The only complaint is that sometimes we would hear a gurgling noise coming from the bathtub. Everything else was great! I would definitely stay here again!

Very difficult to get around without a car (as expected), but we really enjoyed our stay.

Very convenient well maintained location

I was disappointed that the restaurant was still closed but everything else was great!

Everything was great, except the breakfast buffet was too much. I think it should have heavily discounted for guests.

Came for our yearly visit! Always a good stay. Friendly staff, comfortable rooms. Housekeeping left a bit to be desired this stay but everything is always clean. The restaurant is still closed due to a fire on 2023, but is open to guests for breakfast on the weekends. We received coupons for the bakery/cafe across the street which has delicious apple fritters!

I liked the location & the amenities but wish they had a small cafe on property especially now that the large restaurant is still closed.

Enjoyed our stay at the Bird-in-Hand Family Inn. We enjoyed the in house theater production, the pool was very enjoyable, beds were comfortable and the staff was very accommodating and helpful. Hope they get the restaurant back up and running. They had a fire in the kitchen last year and it still is not opened. I did not see anyone working on it. In previous stays, the restaurant was top notch. Hope they get it back on line soon. Miss it. Also, take the daily tour of Amish farmland and businesses. It takes a couple of hours and is very informative.

We have stayed here before. They had a couple of incidents that put their usual accommodations out of commission. Restaurant closed due to a fire. Front office under construction from an accident. Hot tub had not been cleaned in a while.

We thought a breakfast should of been included in the price.

No breakfast or fresh coffee on site needs to be updated on the website

Property under construction (wasn't aware). Rooms outdated. "Breakfast" is a joke, not worth a penny. $5 for a bottle of water. I wouldn't stay here ever again.

Everything on the breakfast menu was cold. The service was ok. The walk to breakfast was far from our room. The room itself was nice.