Hostel Balkan Han

It's essential to carefully read and understand the terms and agreements before making a reservation to ensure a smooth and enjoyable stay at our hostel. RESERVATION POLICIES Upon receiving a reservation request, we will promptly verify room availability and process the booking. Confirmation of your reservation is within 24 hours of booking. In case of any discrepancies or issues with the reservation, staff will promptly communicate with the guest to resolve the matter. Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed and the room may be reassigned. The deposit is 25% of the price and we will expect you to send us a confirmation of the paid deposit within 24 hours of reservation and 96 hours before arrival. The price does not include tax and the tax, together with the rest of the price, is paid on the spot in cash, i.e. upon check-in. EXTENDING YOUR STAY After you have booked your stay with us, you can extend your stay (depending on availability) by simply letting us know before you arrive. If you are already staying with us and you would like to stay longer, please let us know at least 24 hours before your check-out date. We will do our best to accommodate your new plans and this can include relocating you to a similar accommodation should this be necessary. CANCELATION POLICY Cancellation is 72 hours upon arrival. CHECK-IN AND CHECK-OUT TIMES You can check in anytime from 2 PM to 11 PM. Midnight check-in is possible with prior notice. Early check-in is possible from 8 AM (not earlier, please), you can leave your things and use the hostel premises, and only if your bed is ready before the regular check-in time it will be free for you to use. Check-out is until 10:30. Later check-out times may be requested although we may not always be able to accommodate late changes and will depend on availability and on how busy we are, with 50% compensation for the reservation for one night. At super-early check-out time please drop keys into mailboxes: one at the reception door and one next to the door upstairs. If the staff is there, you can directly hand over the keys to us. When checking in to the hostel, we will preferably ask for a copy of your passport or other identification document. We do this to verify your identity, comply with local regulations, and enhance security measures. Handled data will be stored and safeguarded securely, and after you check out within 24 hours, the data will be permanently and safely disposed of. Upon arrival, we will offer you one of three types of rakija as an original introduction to the experience of the Balkans. Cheers! HOUSE RULES AND PROPERTY USE SMOKING AND ALCOHOL: Smoking inside the hostel premises is strictly prohibited. We have a small and affordable bar! This means, by law, we can’t allow any alcohol to be brought onto the property. You can purchase beer, wine, and rakija in the bar area. Cheers! Živjeli! This means, by law, we can’t allow any alcohol to be brought onto the property. You can purchase beer, wine, and rakija in the bar area. Cheers! Živjeli! KITCHEN: Our kitchen is open from 6 AM until 10 PM. The hostel offers free coffee and tea that you can prepare for yourself. The cooking ingredients we offer for shared use are a set of basic spices and oil. You share our kitchen with many other guests, and we ask that after using the utensils and surfaces be left in a pleasant condition for others to use. You can store your food in the refrigerators prepared for you or in additional areas for storing food that you do not want to put in the refrigerator. Please mark your food with your name and checkout date and any food not marked will be considered free food. Use the kitchen with care, and awareness of safety and check the appliances after use. GARDEN AND COMMON AREAS: We have a beautiful garden that we are proud of. You can use it from 8 am to 11 pm when we close it because we have neighbors and we respect house rules. In the common areas, please remain quiet and respectful of other guests at night. LIABILITY WAIVER: Check the space you stayed in before you leave. The hostel is not responsible for lost or stolen items, but we will do everything in our power to help. Please note the following: Inform us about lost items as soon as possible. We have ensured that you can do it in person, by phone call, or by email. If we find a lost item, we will notify you as soon as possible. Everything found but not claimed will be kept for up to three days, after which it will be disposed of or donated. GUEST CONDUCT: Pre-existing damages or room issues must be reported to the front desk immediately after registration to avoid responsibility and potential charges. The hostel reserves the right to conduct a thorough inspection of the room/apartment before it is occupied again after a guest checks out. This inspection aims to identify any damages or breakages that occurred during your stay. If damages or breakages are found during the inspection, the hostel reserves the right to make changes to the guest's credit card or request payment for the cost of repair or replacement. Charges will be assessed based on the extent of the damage and the cost of repairs. OUR SECURITY For mutual security, the hostel has secured the premises with security cameras, and anyone on our property may be recorded. They are located in all common rooms - dormitories and bathrooms do not have cameras -.We encourage you to look out for each other and report any suspicious or concerning behavior to the hostel staff. We are equipped with first aid kits in an accessible location in the hostel and our staff is trained on how to use them effectively. During your stay, you will be provided with fresh towels, and should you need more, inform the hostel staff so that your request can be fulfilled. PARKING POLICY Hostel Balkan Han offers a paid parking space for its guests. By parking a vehicle at our facility, you are doing so on your own accord. The hotel does not take responsibility or accept liability for damage, accident, or loss to your vehicle or personal property. PET POLICY We are pet-friendly! If you are staying in our hostel with a pet, we can accommodate you in one of our private dorms. In case we expect you with a pet, please let us know before your reservation so we can adjust accordingly. DISABILITY POLICY Unfortunately, our hostel is still building inclusive accessibility for people with disabilities, and currently, we cannot offer a space provided with all amenities easily identifiable to guests with disabilities. We wish you to enjoy your stay in Sarajevo and therefore do not hesitate to ask for recommendations and advice on local places and locations, tours, and the best spots. We encourage you to give feedback so we can celebrate our success and make continuous efforts to make our hostel one of the most memorable places on your journey.

It's essential to carefully read and understand the terms and agreements before making a reservation to ensure a smooth and enjoyable stay at our hostel. RESERVATION POLICIES Upon receiving a reservation request, we will promptly verify room availability and process the booking. Confirmation of your reservation is within 24 hours of booking. In case of any discrepancies or issues with the reservation, staff will promptly communicate with the guest to resolve the matter. Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed and the room may be reassigned. The deposit is 25% of the price and we will expect you to send us a confirmation of the paid deposit within 24 hours of reservation and 96 hours before arrival. The price does not include tax and the tax, together with the rest of the price, is paid on the spot in cash, i.e. upon check-in. EXTENDING YOUR STAY After you have booked your stay with us, you can extend your stay (depending on availability) by simply letting us know before you arrive. If you are already staying with us and you would like to stay longer, please let us know at least 24 hours before your check-out date. We will do our best to accommodate your new plans and this can include relocating you to a similar accommodation should this be necessary. CANCELATION POLICY Cancellation is 72 hours upon arrival. CHECK-IN AND CHECK-OUT TIMES You can check in anytime from 2 PM to 11 PM. Midnight check-in is possible with prior notice. Early check-in is possible from 8 AM (not earlier, please), you can leave your things and use the hostel premises, and only if your bed is ready before the regular check-in time it will be free for you to use. Check-out is until 10:30. Later check-out times may be requested although we may not always be able to accommodate late changes and will depend on availability and on how busy we are, with 50% compensation for the reservation for one night. At super-early check-out time please drop keys into mailboxes: one at the reception door and one next to the door upstairs. If the staff is there, you can directly hand over the keys to us. When checking in to the hostel, we will preferably ask for a copy of your passport or other identification document. We do this to verify your identity, comply with local regulations, and enhance security measures. Handled data will be stored and safeguarded securely, and after you check out within 24 hours, the data will be permanently and safely disposed of. Upon arrival, we will offer you one of three types of rakija as an original introduction to the experience of the Balkans. Cheers! HOUSE RULES AND PROPERTY USE SMOKING AND ALCOHOL: Smoking inside the hostel premises is strictly prohibited. We have a small and affordable bar! This means, by law, we can’t allow any alcohol to be brought onto the property. You can purchase beer, wine, and rakija in the bar area. Cheers! Živjeli! This means, by law, we can’t allow any alcohol to be brought onto the property. You can purchase beer, wine, and rakija in the bar area. Cheers! Živjeli! KITCHEN: Our kitchen is open from 6 AM until 10 PM. The hostel offers free coffee and tea that you can prepare for yourself. The cooking ingredients we offer for shared use are a set of basic spices and oil. You share our kitchen with many other guests, and we ask that after using the utensils and surfaces be left in a pleasant condition for others to use. You can store your food in the refrigerators prepared for you or in additional areas for storing food that you do not want to put in the refrigerator. Please mark your food with your name and checkout date and any food not marked will be considered free food. Use the kitchen with care, and awareness of safety and check the appliances after use. GARDEN AND COMMON AREAS: We have a beautiful garden that we are proud of. You can use it from 8 am to 11 pm when we close it because we have neighbors and we respect house rules. In the common areas, please remain quiet and respectful of other guests at night. LIABILITY WAIVER: Check the space you stayed in before you leave. The hostel is not responsible for lost or stolen items, but we will do everything in our power to help. Please note the following: Inform us about lost items as soon as possible. We have ensured that you can do it in person, by phone call, or by email. If we find a lost item, we will notify you as soon as possible. Everything found but not claimed will be kept for up to three days, after which it will be disposed of or donated. GUEST CONDUCT: Pre-existing damages or room issues must be reported to the front desk immediately after registration to avoid responsibility and potential charges. The hostel reserves the right to conduct a thorough inspection of the room/apartment before it is occupied again after a guest checks out. This inspection aims to identify any damages or breakages that occurred during your stay. If damages or breakages are found during the inspection, the hostel reserves the right to make changes to the guest's credit card or request payment for the cost of repair or replacement. Charges will be assessed based on the extent of the damage and the cost of repairs. OUR SECURITY For mutual security, the hostel has secured the premises with security cameras, and anyone on our property may be recorded. They are located in all common rooms - dormitories and bathrooms do not have cameras -.We encourage you to look out for each other and report any suspicious or concerning behavior to the hostel staff. We are equipped with first aid kits in an accessible location in the hostel and our staff is trained on how to use them effectively. During your stay, you will be provided with fresh towels, and should you need more, inform the hostel staff so that your request can be fulfilled. PARKING POLICY Hostel Balkan Han offers a paid parking space for its guests. By parking a vehicle at our facility, you are doing so on your own accord. The hotel does not take responsibility or accept liability for damage, accident, or loss to your vehicle or personal property. PET POLICY We are pet-friendly! If you are staying in our hostel with a pet, we can accommodate you in one of our private dorms. In case we expect you with a pet, please let us know before your reservation so we can adjust accordingly. DISABILITY POLICY Unfortunately, our hostel is still building inclusive accessibility for people with disabilities, and currently, we cannot offer a space provided with all amenities easily identifiable to guests with disabilities. We wish you to enjoy your stay in Sarajevo and therefore do not hesitate to ask for recommendations and advice on local places and locations, tours, and the best spots. We encourage you to give feedback so we can celebrate our success and make continuous efforts to make our hostel one of the most memorable places on your journey.