Ichirino Kogen Hotel Roan

We would highly, highly recommend Ichirino Kogen Hotel Roan. Dinner was phenomenal - some of the best food we had on our one month trip travelling around Japan. The variety of dishes, the freshness of the food, the beautiful presentation, and the harmony of the flavor combinations stood out to us. It was really delicious. The restaurant itself was comfortable and lovely. It was a little cold at first, but the grill warmed the room while the sake warmed us from the inside :) The service at the front desk was perfect, it could not have possibly been better. It was the friendliest, warmest reception we've received. In fact, the entire staff was the pinnacle of good hospitality. From the front desk to the wait staff, everyone was amazing to interact with. Those who didn't speak English at all still made such an effort to answer our questions and help us. Everyone had a friendly, cheerful disposition - it genuinely felt like they were happy we were there and that they took pride in their amazing service. We loved the private baths, especially the outdoor open air one. The hot water was the perfect temperature and it left our skin feeling incredible. The lobby was great - it felt very cozy, warm, and welcoming. Like we were in our own home. The robot mascot was so much fun and we delighted in interacting with him and watching others (especially the children staying in the hotel, who seemed to find him magical) interacting with him. The location is fantastic - not even a two minute

Sehr nettes Personal, leckeres Essen, private onsen

施設、ロケーション、スタッフ全て非常に良かったです。 連泊でしたが、食事も美味しく飽きない工夫がされてて良かったです。 また、利用したいと思いました。 ただ一点、どうしようもないのでしょうが冬なのに山側の部屋と食事所にカメムシが頻繁に出てくるのが改善して欲しいかなと。

カメムシがいまだに発生していましたが、それ以外は、サービスも対応も最高でした。雪を観ながらの露天風呂はサイコーです。