Eco Hotel El Refugio Boutique

I travel to Leticia every two to three months, I am not a tourist. I think this place takes it for granted that tourists will want to stay in an eco friendly place. But there is a big difference between eco friendly and good maintenance. There are cockroaches in the bathroom. In the middle of the night the water turned off and I couldn’t flush the toilet. Disgusting. In the morning when the water came back on and it still wouldn’t flush I opened the tank and there were two disgusting bottles of food there in the water. All the towels are worn, the shower is unpleasant. The windows don’t fully close so when the air conditioner is running the cool air will escape - not eco friendly. The handle on my door was so loose that I was locked out at one point. The staff seems bothered by everything you ask and the breakfast hours are unreasonable- the cook told me only until 8 am. I regret staying here and will not stay again. Giving two stars rather than one because the sheets were clean and fresh, the bed ample and comfortable, and the woman who cleans as well as cooks was trying her very best. I hope this place will make an effort to improve their property because the concept has potential.

Very friendly and helpful staff.

Centre of Town Good AC. Bars and restaurants nearby.

We love the fact the hotel is sustainable. The staff is amazing! The lady preparing the food is the loveliest person ever! And it was the best breakfast we had in Colombia,

It was a great stay. They’re amazing and friendly. It’s a great location.