Hotel Convento Aracena & SPA

Our room was great except for the lighting which could be improved. In particular there is a desk and tea making area in a dark corner under the stairs and there is no light over the desk. I would have liked more power sockets near the bed, The bathroom was good except that there was a lot of space wasted on having two sinks and yet there was no flat surface to put anything on. We moved a bedside table from upstairs to use. We liked the secure parking and enjoyed the breakfast. the restaurant doesn't open until 8.30 pm which I know is not unusual in Spain but it would have been nice to be able to get something to eat in the bar. The hotel is convenient for the town and for going out walking which was our reason for being there.

We booked a SPA hotel but Spa was not operational. The hotel did not inform us before arrival despite knowing about that for several days. When we asked at check-in the person at reception effectively said ‘it’s not our problem’ and was really quite rude and unwelcoming. That was a shame because it created a very poor impression and made us feel unwelcome when there was no need. Simple caring customer service could have handled it. Hats off to Expedia who helped to make amends. As for the hotel, it’s really very nice, but I think it cares more about itself than its customers

The room was clean, but several things mal function: The extra light at the right side of the bed, the light of satellite mirror, the electric towel heater. The TV was ridiculously small and not 'smart', meaning no internet connection and not even bluetooth for mirror image view. It was also on a timer switching of after 3h The spa, one of the main reasons to book that hotel, was not available.

Nice hotel 5 mins from the town center kind and caring staff with good resto.

Stay was good the reception service was excellent so was the service in general, the cleanliness of the room was not so good as the bed was not done properly and there was a lot of dust under the bed noticed when we dropped something and looked under to retrieve it, the gym is in need of drinking water and paper towels to dry up ones sweat which was lacking this, for the remainder the place was very good including the service