Haiban Hotel Jersey City -Journal Square

Hotel com ótimo custo benefício! Não é moderno mas as acomodações são bem satisfatórias!

Hotel bom custo benefício. Próximo ao metrô journal square! Realmente não é o hotel mais moderno do mundo, mas é limpo e “menos caro” que os hotéis em NY

Nice, affordable hotel that has all of the basics. Room was clean, soap + shampoo and towels were provided. The hotel upgraded me to a nicer room, which was appreciated. I would stay at Haiban Inn again!

The American Nightmare in NYC 🇺🇸 An absolutely dreadful experience at this run-down hotel in Journal Square, booked through Hotels.com. The reception initially smells of fresh laundry, giving you a false sense of security. But the nightmare begins as soon as you enter your room. What appeared to be blood stains on the walls, doors, floor and desk. Brown splatters on the walls, a cigarette hole in the bedsheets, toothpaste stains in the bathroom and dirt all over the furniture and shower door. Simply disgusting. The shower? Expect to wait 15 minutes with the water running before getting hot water. Great for the environment! Despite reporting everything to Hotels.com and providing photographic evidence, I was dragged through endless exchanges without any concrete solution or refund. The reception staff claimed they couldn't do anything and told me to wait for the manager, who only showed up over the weekend. On Saturday morning, he actually approached me by banging on his office window. Very professional! His response? Basically: "You can leave if you want, but you'd better stay because I won't refund you." To make things even worse, the beds were broken and the pillows were thinner than a sheet of paper. A big thank you to the hotel for this unforgettable nightmare, and to Hotels.com for its disappointing customer service. If you're visiting NYC, stay away. Your money and your vacation deserve better!

All goodness facility not to improve the hotel